Community resources
Community resources
Community resources
Jira Service Management
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Hi All, So we're wanting to send a few different types of notifications to customers, depending on how long the issue has been sitting in the 'Waiting for Customer' Status. The problem is, Notifica...
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With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with t...
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In a change ticket, if I have more than one affected service and I set an approval for "affected services", it adds all the approvers for all the services to the approvers list in the ticket. But......
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Can an Admin of a team view or modify other team users notification preferences that are set for alerts?
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I receive an email every time something is done an an issue that I have created but assigned to someone else. I want to know if there is a way to stop these emails from coming.
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New JSM user here I'd like to automatically assign a request type and add participants based on the requesters email address. Current Setup: Two support email addresses for customers, IT@ an...
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We have users who want to receive weekly automated report sent to organization level users automatically. Is there a way to configure who received weekly opsgenie summary email other than...
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I am attempting to migrate my JIRA server data to a brand-new Cloud installation. When I attempt the import, it tells me my backup is outdated and I need to perform a backup before I can import...
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Hi, I'm looking for "Services" under Operations in the sidebar, this is in a Service project. I created a new Service project and can see it there, but for some reason not in the existing project. I ...
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I have several custom fields associated with a request type that I want to have bundled under a separate tab. However, when I surface them in the portal form, it seems that they are then automaticall...
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Hi All, I was wondering if someone could assist, I am trying to create an automation rule that looks for a specific custom filed called "Software issued" (Type - Select List (cascading)) ...
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Is there a way to share actions between teams? This is a hack... but it is the only way that I see to share actions between teams. Having 3 teams: Team A: with an action configured with a fake UR...
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I'm looking for explanations on the logical architecture around project creation. I'm working on the reframing of a convergence project (about 15 JIRA SD) to migrate in something that could help me ...
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I have a policy created for a team, but I cannot add a maintenance window to enable this policy as I can for global policies, using this API: https://docs.opsgenie.com/docs/maintenance-api I always ...
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Hello. I have an automation that if a topic goes to status "solved" for 5 days the system will change the status from "solved" -> "Closed" And it will send out a messeage to the customer th...
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I want to have the system to send the email notification to the users who is in same organization when comments are posted. By the way, email notifications are sent to the users in the organizatio...
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Is it possible to give a customer rights to close or cancel their own ticket?
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I have training material created for our software applications we sell, which we store in Confluence as a page per guide. How do I get these pages to display in JSM as an article in the Knowledge Bas...
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Greetings I am a project lead on a service management service and at the moment all the test cases that i have raised have been sending email notifications to me alone. The goal is to g...
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I'm trying to set up automation that occurs when a public comment is made by our service agents. But unfortunately, the trigger "When: Issue Commented" doesn't have a setting to make it care what kin...
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Multiple business customers ask me how to paste multiple object names (copy/paste from excel file) in an insight custom field. Actually, they have to write(or paste) name by name of the object...
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Set the approver field as mandatory which worked for making sure that the approver was selected and worked for a period of time but now the approver is not receiving email messages that there is a ch...
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Hi Team, I am getting this pop-up every time I refresh the page, Here are few findings: 1) This is not a browser setting issue, I checked in different browsers 2) The issue is specific to a p...
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Hi, We just moved from service desk to Service Management Cloud. We are now looking at moving both Jira Software and Confluence server to the cloud as well. Would we co-locate all these ser...
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I'm trying to understand the criteria Insight uses for determining if an object is "Missing" during a CSV import. I assume that if any attribute has changed, it's considered missing. I have tw...
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