Community resources
Community resources
Community resources
Jira Service Management
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We use Jira Service Management as the front facing solution for customers to report issues and feature requests for our products. As we use other Atlassian products, Jira Service management inte...
- Article
- cloud
- confluence
- jira
- jira-service-management
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Please can someone help me ? Deploying my jira ACE app to heroku has been a hassle. I followed the documentation in the ACE readme page on Bitbucket. The build was successful but when I run the app,...
- Question
- cloud
- jira-service-management
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On a fresh JSD (Jira Service Desk) test project (Enterprise Jira v8.13), how would I set up an automation like this? When: Ticket created via incoming email If: Sender's email address is "the...
- Question
- automation
- jira-service-desk
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I am currently using JSM Standard plan linked with Confluence Free plan for my customer portal and knowledge base + support requests – it's for an internal product help center. I'm now considering wh...
- Question
- cloud
- jira-service-management
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How can I change the default of the issue type from Task to Story in a CVS Import?
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Salutations, I'm new to Jira Service Management (it's like I found a swiss army knife with a million different parts :) We have our cloud instance integrated with Insight for asset management as our...
- Question
- cloud
- insight
- jira-service-management
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Attachments not browsing when doing a csv Import in a classic project for the issues which were in first place extracted from the Next Gen project. Steps : 1) Exporting issues f...
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Hi, My company uses a Jira Service Desk project as a support portal for our users. Users submit tickets for feature requests and bugs. Is there any Salesforce integration for Jira S...
- Question
- cloud
- jira-service-management
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Hi There!!! I usually organize our clientes/users by "Organizations", so that they can follow and interact with their respectives issues (or regarding issues from their organizations) by our...
- Question
- cloud
- jira-service-management
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I've went to Settings from the Jira Service Management page. I don't see the options that Atlassian has explained in their 'how-to'. Any help on how to delete a customer would be appreciated since th...
- Question
- cloud
- jira-service-management
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I am testing with Jira Service Management (cloud). I am adding a second "service" and I use the Create Service button, fill in the information, and click Create. It returns "We couldn't create...
- Question
- cloud
- jira-service-management
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As part of our security measures to rotate passwords, Does anyone know if there is a way to bulk change all the email addresses I have in our Jira service management instance. Your answers or sugges...
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We have a requirement where every Access request has to be audited a year after the issue is closed, to verify if the user still needs the access. I have created a filter that pulls in everythi...
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Hi, wie currently are on Jira Software an we used the official docker image to get it up and running. So everything works as expected. We use it mainly for software development but also to manage cu...
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Hello everyone We tried to use the new Service Management Tool from Jira, which is amazing. We customized some stuff, the only thing I cannot find is, where we can change the picture, ...
- Question
- cloud
- jira-service-management
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Hello, I have a Jira instance where when browisng the users, I get also the list of clients, that have made a ticket in our servicedesk, how can I limit the browse users to just Jira users?&...
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Please help me with finding the active agents account in JSD.
- Question
- cloud
- jira-service-management
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Generally we are getting tickets through user's email in service desk when user raise a ticket through mail or service desk portal based on user email domain the ...
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When I'm an agent, I know that it's possible to edit existing queues or add new ones for better ticket/issue managing. However, if you are just a Service Desk Team member (user project role), you do...
- Question
- cloud
- jira-service-management
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Dear Community I am new in Jira Service Mgmt and lost in documentation for the following setup 1. external customer sends an email 2. Jira Service Mgmt get's it 3. Jir...
- Question
- cloud
- jira-service-management
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We are evaluating the use of JIRA Service Management, in combination with Atlassian Access, for enquiries in our university library. For GDPR purposes a requirement is that personal data, and enquir...
- Question
- atlassian-guard
- cloud
- jira-service-management
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In our JSD we hav for e.q the field request participants(Managed) and one field in Request Participants(Locked) with an other Language. This brings the Problem when i would like to mention a request ...
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As per the religious background of the company I work for, our management and some customers dislike receiving automated email notifications on Sundays. Can I somehow exclude Sundays? By the way I'm ...
- Question
- cloud
- jira-service-management
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Is it possible to have a costumer portal in Jira?
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hi, Is there any JQL solution to search for status mapped to customer view? Status for support = Backlog. Status for Customer = Waiting for Support I need to search for "Wai...
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