JSM June: Speed up your ITSM processes with Microsoft 365 for Jira

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Recently we have learned a lot of things, especially how to work together remotely. There are many digital tools in place to structure our new digital workplace. But using too many of them increases cognitive load and can disrupt the IT service management process.

IT support teams tend to work in Jira Service Management and support tickets can be raised there. But there are many team members natively working in Microsoft Teams and Outlook. So why not enable them to access JSM features right there where they work?

Check out the following demo to find out how the integration, Microsoft 365 for Jira, helps accelerate IT support by connecting teams and systems. By adding Microsoft Teams and Outlook to your workflows, you can resolve tickets more efficiently and document all communication in your Jira issues.

Watch demo: Demo: Microsoft 365 for Jira – ITSM use case - YouTube

With Microsoft 365 for Jira, internal customers can easily raise support tickets in Microsoft Teams (JSM Cloud only) while the IT support team, on their side, can quickly reach out to them via Teams chat (right from within the JSM issue).

By creating issues based on emails (in Outlook) and sharing whole email conversations to Jira, information is made available for the rest of the support team. By that, you’ll be able to triage and resolve tickets more efficiently with Microsoft 365 for Jira.