Approver not receiving email notification

[Sam Zhang]

Does anyone experience the issue when assigning to an approver but cant receive the notification? I have checked all the notifications have been enabled.

[Angélica Luz]

Hello @Sam Zhang,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you with this request.

They were able to access your site and checked that there is no approval step on the workflow, that’s why the notification is not working as expected. 

Since the ticket is related to the same issue, let’s focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, but if there is anything else we can do to help, please let us know.

Kind regards,
Angélica