Jira Service Management

I am using the generic HR Question or Issue Request Type in the system. It has Subject & Description fields, no Required Fields and no auto-populated values. However, it doesn't appear in the a...

• Question
• cloud
• email
• jira-service-management
• request-type

Does anyone have a good workaround for JSDCLOUD-5596 (myPending, pendingBy bug? We have a procurement workflow that requires approvals from multiple people before the ticket can be transiti...

• Question
• cloud
• jira-service-management

Hi all, Does anyone know how to (or if there is an improvement request in Atlassian) change the look and feel for opsgenie?   Since it is a unique website that is tied to the other Atlassian pr...

• Question
• opsgenie

How do I change the default assignee to support tickets?

• Question
• cloud
• jira-service-management

Hi, in Project Settings->Notifications, I added 2 recipients in the ticket opening events. I added them as "single email address". When a new ticket is opened no one receives the notification. Wh...

• Question
• cloud
• jira-service-management

Hello everyone, I would like to know if anyone is experiencing with JSM a delay on many email notifications. For example, a client registered an issue yesterday afternoon and after 20 hours the agen...

• Question
• cloud
• jira-service-management

Hi, 1- Can I have Domain Blacklisting option, when I integrate the email with JSM to create tickets? 2- Is there a possibility for word or sender email address filtering or exclusion option to...

• Question
• cloud
• email
• jira-service-management

Hi all, we started using Jira Service Management this year and we're facing the following problems. Every client is assigned to an organization so that the client can see all the open tickets in ou...

• Question
• cloud
• jira-service-management

Hi gang!   i try to translate the texte in my home page of my service management instance but the field for corelation of this section does not accept html or formating. In the section of l...

• Question
• jira-service-management
• jira-service-management-server
• server

Good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...

• Question
• cloud
• jira-service-management

good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...

• Question
• cloud
• jira-service-management

Really appreciate if someone could guide how i can associate default create and edit screen to every newly created project. Currently whenever my colleague create a new project automatically 2 new sc...

• Question
• cloud
• jira-service-management

When creating tickets I normally use snipping tool, copy the image and then select Ctrl+V in the description box of the ticket and it adds in the image. I have logged in this morning and it is not w...

• Question
• jira-service-desk-cloud
• jira-service-management

Hello first :) we would like to implement the following with the customer portal, I hope you can help me. We have the customer portal where the customers can create ticket. All users with the same ...

• Question
• cloud
• jira
• jira-service-management

We have two knowledge bases: one internal/private used specifically for our own operators (it cannot be made public with page restritions, etc.) and a public one (this is a completely public c...

• Question
• cloud
• jira-service-management

I need create the ticket  description  regards name pick and after summary of title

• Question
• cloud
• jira-service-management

Hi, I want to integrate Standalone Oracle PCRF with Opsgenie. Is there any open source tool to integrate Oracle PCRF with Opsgenie for logs analytics and alerting? Any help is appreciable. ...

• Question
• cloud
• opsgenie

Good day! Can you help me, trying to share dashboard with an external customer, that doesn't have a license JIRA Is it possible? Now projects and issues can see only users with licenses and certai...

• Question
• cloud
• jira-service-management

Hi We need to assign request based on custom field request type and business unit. I have configured automation rule but it is not working as expected;. Audit log it is successfully executed.Also it ...

• Question
• cloud
• jira-service-management

How do I get the customers receive e-mail when I added them in the Jira Customer  Service Desk ?  Project settings->Cutomer notification-> customer invitation mail is enable. ...

• Question
• cloud
• jira-service-management

Hello, has anyone done this, and if no, how would you go about doing this. I know this is a specific field type and adding this via string will just not work. I know that I would have to add this v...

• Question
• jira-server
• jira-service-management
• jira-service-management-server
• server

Until last week, our customers were receiving acknowledgement emails when they raised a service request. All of a sudden customers have stopped receiving email acknowledgements for the service reques...

• Question
• cloud
• jira-service-management

Hi, Is there a way to automatically share a request with a given user/group/organization when a request is created ? using a postfunction, script or plugin ?   Thank you 

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, I am using Jira Cloud. Is there a default location for backups. I have accidentally deleted few tickets and looking for backup to recreate/restore them.    Thanks, Anu

• Question
• cloud
• jira-service-management

Hi, I am new in Jira Service Management, We have several tickets in my queue for the same request, when one person send email and the another write above the same email Jira open other ticket ans s...

• Question
• cloud
• jira-service-management