Jira Service Management

My use case:  I have several internal service desk projects that I would like to allow employees to be able to submit requests and create accounts.  I would like to set up a public s...

• Question
• cloud
• jira-service-management

Does anyone know which Issue permissions in the permissions scheme controls the ability to edit the ticket type?  One of my users can edit a ticket, but is getting an error when she goes to edit...

• Question
• cloud
• jira-service-management

I have 4 request types that I want to put directly on the main screen of the customer support portal, instead of making them click on "Need to raise a request?" first and then clicking on the request...

• Question
• cloud
• jira-service-management

Hello! I am using scrum and Jira for the first time and I have a question regarding the burndown chart. It seems to be tracking our progression just fine, but the gray "expected progression" line is ...

• Question
• jira
• jira-service-desk-cloud
• jira-service-management

HI All, For some reason, my JSD project (v4.6.0) has buttons (Share With Customer and Comment Internally) for comments instead of tabs.  I'd rather use tabs, how can this be done.  

• Question
• data-center
• jira-service-management
• jira-service-management-server

como posso gerar um link para que terceiros tenham acesso ao envio de um problema no Jira, a ideia é colocar o link e um site, onde nossos clientes possam criar problemas e chegue para nos dentro da ...

• Question
• cloud
• jira-service-management

how can I put in a gadget the number of days to resolute and the number of closed tickets together?   It need be at the same gadget in my dashboard from Jira, Could you guys help me, please?

• Question
• cloud
• jira-service-management

I'm trying to build a JSM project with two teams, a client facing team and a dev team. I'd like both to have agent permissions so they can edit / update issues, but I want to shield the dev team from...

• Question
• atl-orange
• cloud
• jira-service-management

Hi! I'd like to use Opsgenie as my incident management tool but I need to personalize some features: Depending on the type of incident, I need to use different templates (this is easy), so that whe...

• Question
• cloud
• opsgenie

Hi Further to this, could you advise if it is only the tag that are used to determine the 3 recommended or suggested results>   The reason I am asking is that we are now developing a se...

• Question

I'm trying to list out tickets where in a particular custom field say xyz was changed to a value a or b within a time bound(something like startofday(), endofday()). Any suggestions regarding this wi...

• Question
• cloud
• custom-field
• jira-service-management
• jql

Can some one help me to input the correct JQL code for the daily ticket created. I want to display it on our dashboard hourly.   Thanks

• Question
• cloud
• jira-service-management

Hi everyone,  I am fairly new to Jira Service Management and was hoping that someone could assist me with nutting out the process/fields or kindly directing me to someone who can help. When ...

• Question
• cloud
• jira-service-management

Hi Atlassian Support,   I would like to ask how to create send a custom email using Post function under Scriptrunner app. It seems like setting up send notification post function is different ...

• Question
• cloud
• jira-service-management

When a new use do the self registration for a new service account (with Service Desk) I want to authorise before user account is created. The system should create user accounts only for authorised re...

• Question
• cloud
• jira-service-management

We recently rolled out some changes to the request types pages. You might remember the old experience…   And you might be familiar with the new experience… ...

• Article
• cloud
• issue
• jira-service-management
• request

Is there a way that we can reply all to customer?  not only reply to the sender but reply all to customer that cced as well.    Thank you and look forward to hearing from you soon.&...

• Question
• cloud
• jira-service-management
• reply

Hello - Is it possible to sort/order items in a Jira Service Management queue by multiple fields? For example, if I want to sort by the "Job Priority" field first (highest to lowest) then by the "Cre...

• Question
• cloud
• jira-service-management

Can i get the reminder on slack when a P1 or P2 ticket is not escalated from Service Desk board ?    

• Question
• cloud
• jira-service-management

Let me start off with, we have both JSM and Jira Software.  We work out of both depending on your role.  Client requests come through JSM and our Dev team work on items through Jira Softwar...

• Question
• cloud
• jira-service-management

Hi, Despite enabling and disabling the email notifications, i cannot receive any emails. Can anyone help me?

• Question
• jira-service-desk
• jira-service-management

Hi, In Jira Service Management Cloud, I have defined a role and granted it Project browser role Is there a way I can allow the predefined queues to be visible for this role? Only a few fields are ...

• Question
• cloud
• jira-service-management

I'm wondering if it's possible to setup custom fields where if a customer selects an option from one custom field then it will display a new custom field in the form.    So example, we cr...

• Question
• cloud
• jira-service-management

I get a lot of issues generated from my customers datacenters. The issue description contains a table with information that I want to enter in custom fields with automation. The table can look somet...

• Question
• cloud
• jira-service-management

I'm trying to figure out if there is a way to filter a custom field from Insight Data. I can filter the custom field but I can't filter for the underlying data that is in Insight in that same table o...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server