Jira Service Management

Hi All, I am aware about the public sign-up option available within Jira Service Management that allows customers to visit the portal and sign-up with email verification or direct sign-up without em...

• Question
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

Hi there, I need assign two responsible on a form, is that a possible? I tried created a group, but not appeared on screen that select users. Thanks,

• Question
• cloud
• jira-service-management

Example: I have project admin rights for my project. I have a Project A. I create orgA1 and add customer Tom1 to the orgA1. When Tom1 logs in to file a ticket with us, he sees "Jira Service Desk...

• Question
• cloud
• jira-service-management

Hello Guys, We have Normal, Emergency and Standard Changes in our Change Management, So does we have any Templates for the Standard Change in the change management..?   Many Thanks, Kevin.

• Question
• cloud
• jira-service-management

Dear all, I already know how to associate an existing alert to an existing incident through the dashboard but my question is: is it possible to do that via the API? I do not want to specify a servic...

• Question
• alert
• api
• cloud
• documentation
• incident
• +2 more tags...

So I have just installed the new TEAMPLOYEE app as advertised by Atlassian via LinkedIn. I have 50 agents in my instance, but only 4 names are filtering through to the app.   Is this a person...

• Question
• cloud
• jira-service-management

I am trying to enable single sign in with JIRA in calamari (Which is a third party consumer having  JIRA integration) however , there is some security error callback in the consumer URL.  ...

• Question
• app
• cloud
• jira-service-management

Hi, We have 6 sub1tasks in a Jira ticket and closing of some subtasks (based on summary match), parent ticket must have an email needs to be triggered. Say Suppose Subtask with Summary : S1, S2, S3...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi there, we are having issues with reporters are not getting email notification when there is a new comment on the ticket, also reporters are not getting email when new ticket was created by said re...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, Currently, this warning turns orange once the timer for a ticket's SLA hits the 30-minute mark. The issue I'm having is that sometimes I will be working on another ticket for over 30 minutes ...

• Question
• cloud
• jira-service-management
• sla

Are you newer to Opsgenie and wondering what it is? This video will take you through a brief explanation of how Opsgenie's powerful alerting and on-call management can empower your Dev and IT teams t...

• Article
• opsgenie

I have seen some posts about changing the name of a project, which can be done in the project settings, but I would like a kind of checklist of things to do if a project has been in place for a while...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I have a couple of directors who want to try something different in their reporting (trying to be innovative). Is there a way to change the SLA Time to Resolution to count up instead of down? For exa...

• Question
• cloud
• jira-service-management

  The page is empty when I click the holidays tab. 

• Question
• addon-jira-timesheet-plugin
• atlassian-marketplace
• cloud
• jira-service-management

I'm trying to make a "quick ticket" type that allows my techs to just make a fast work log for a couple common issue requests like password reset requests made via phone call and restarting a specifi...

• Question
• cloud
• jira-service-management

I currently have two automation rules for a service management project. 1. Copy the value from a custom field into the Components field - Basically we have created a custom field for each request ty...

• Question
• cloud
• jira-service-management

I am utilizing the Automation feature to auto assign an issue to an admin one first comment.  That portion is working great, however I am attempting to add a validator that ONLY assigns on the f...

• Question
• cloud
• jira-service-management

Hi, Currently we need to associate an email address with a specific queue. So if any issues come in and meet the criteria of the queue then an email will be sent out and notify the user or group of ...

• Question
• cloud
• jira-service-management

Hi,   I'm wondering the following: How can we use SMTP for outgoing Office365 for incoming emails in Jira Cloud to ensure that all registered customers' emails automatically create support tic...

• Question
• cloud
• jira-service-management

We no longer have access to isometrix.atlassian.net to remove the domain, but I want to change it to our new instance of isometrixsoftware.atlassian. How can I do this?

• Question
• cloud
• jira-service-management

Hi all, I'm looking for an automation solution on my IT support board. I would like to set up a reminder for customers to respond to a ticket after 5 days of no response. I figured the trigger...

• Question
• automation
• cloud
• jira-service-management

Hi, In Jira, if I added or removed someone as a request participant, so those request participants will get notifications? Same for Watcher if I added or removed someone as a ticket watcher, s...

• Question
• cloud
• jira-service-management

Can anyone understand why my ticket says 'Closed' as it was resolved, and normally when you close a ticket it disappears into the 'Completed' tab of Jira. This closed ticket stays in the 'All open...

• Question
• cloud
• jira-service-management

Dear all, In our service Desk from our production Jira instance, we have implemented Automation in 2 sections : Automation Legacy Automation In the first section Automation Legacy we have some ...

• Question
• cloud
• jira-service-management

Hello, We have a situation that some of our clients replying to default jira email (jira@<company>.atlassian.net) when they get notified about task changes. In my opinion, there is just t...

• Question
• cloud
• jira-service-management