Error in Date Format

[Libardo Echeverry]

It was upgraded from version 7.0.2 to 8.19.0 and now I can't create incidents. Send date format error.  Please help m

[Joseph Chung Yin]

@Libardo Echeverry -

Welcome to the community.

Can you try to use the Calendar gadget (instead of typing in the value) and see if you can create the issue or not?

Let us know what you find out.  We want to rule out if the calendar gadget also fails in the format check.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Libardo Echeverry]

Hi Joseph,
Thanks for answering.
If I have tried the gatget but it still sends the error.

[Joseph Chung Yin]

@Libardo Echeverry -

In this case, I would recommend you to submit a formal support request with Atlassian Support Team to seek for their assistance since the error seems to be introduced after your upgrade.

Best, Joseph