All issues keep getting assigned to one person

[Melle van Keulen]

Whenever an issue is created and not assigned to any agent, it gets assigned to one standard person, even if not relevant for that person.

Some settings may have been set incorrectly, I can't seem to find the cause of this.

[Jack Brickey · Accepted solution]

Things to look at…

• project leader - project settings > details, at the bottom there may be a default assignee
• automation - there may be a rule to set the assignee if not set at create

[Melle van Keulen]

Thanks Jack, just found an article describing the same answer. Thanks for the confirmation.