Remove Jira Service Management instance

[Gustavo Juarez]

I was trying to test the ITSM template but I did not realize that it was adding an instance and now the menu is showing more than one as shown 

How do I delete the yellow ones?

Thank you in advance

[Olga Videc · Accepted solution]

Hello @Gustavo Juarez 

Which products are you using?

Jira Software, Jira Service Management? Because there is a difference between canceling your site and canceling your product.

The site is xyz.atlassian.net and here you access all your products if you want to cancel a product go to administration -> billing -> to manage subscriptions -> here you cancel your product.

The items in the menu are still there because it gives you two weeks(if you change your mind) before is taken offline.

BR, Olga

[Gustavo Juarez]

Thank you @Olga Videc 

[Julie d_Antin _Elements_]

Are you sure the yellow ones are JSM instances managed by other people, but for which you have access? Maybe a colleague or a test account you created? If you use the same Atlassian account for all them, the idea is to easily switch between the different instances without having to log out/log in.

[Gustavo Juarez]

Thank you  @Julie d_Antin _Elements_ 

[Robert Wen_Cprime_]

This can be done if you're the organization admin.  You have to go in and cancel the subscriptions you don't need/want.

Details are at this KB page: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/

[Gustavo Juarez]

@Robert Wen_Cprime_ Thank you!,

This is so odd. I did everything and the billing page does not show any subscriptions anymore, but the items in the menu are still there.

Any thoughts?