Community resources
Community resources
Community resources
Jira Service Management
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Hi, 1) Do I need to maintain customer list inorder for them to submit cases through portal ? Where should I maintain it ? 2)If I have customer outside the organization do they need to signup in ji...
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Jira Service Management -Customer Portal Can I configure the customer portal landing page to show the list of issues which are requested by the logged in user as soon as I login? so basically I wan...
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I have created a single select custom field for my project. It's a mandatory field and needs to be updated with specific set of selection only. I have configured it on the Resolve Issue Screen...
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Hi , Could you please help me to know the API to find the User Name? So that we can use the API for update the user name in jira tickets.
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For few of the issues created in Jira, the right side of the screen is empty. i.e Couldn't see the Component, Assigned Developer, Development, Fix Version, epic and so on. But we could able t...
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Hi Is it possible to change the default portal URL to a simple URL for a particular project ? suppose the default portal url is https://enterprise-...................../4 & I want to c...
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Hi, I would like to get your insight on the below: 1- I was wondering if I set for 5 separate IT teams in my company, 5 support projects, and I do not want the team members to see on their dashboard...
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Hi, We use a Jira Service Desk (cloud) project as our main helpdesk and I would like to incorporate some of the Opsgenie functionality in to a new workflow. Would I need to move the entire project ...
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I know that I can a add a user condition for automation and set at a specific user@company.com Is there a way to add the condition as @company.com and not specify a user email addres...
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I am looking to import assets from the old version of Insight to the new version. I have been able to export without a problem for individual objects which are separated by different years. I have al...
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Hi Atlassian, I would like ask what is the step by step process on how to perform Reminder Email for Approvers for "Waiting for Approval status".
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Hi, I am having issue setting up the connection between opsgenie and jira service desk. I would like that when a ticket is created, an alert would be created on opsgenie. I have the f...
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- jira-service-desk
- opsgenie
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Hi All, So we're wanting to send a few different types of notifications to customers, depending on how long the issue has been sitting in the 'Waiting for Customer' Status. The problem is, Notifica...
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With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with t...
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In a change ticket, if I have more than one affected service and I set an approval for "affected services", it adds all the approvers for all the services to the approvers list in the ticket. But......
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Can an Admin of a team view or modify other team users notification preferences that are set for alerts?
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I receive an email every time something is done an an issue that I have created but assigned to someone else. I want to know if there is a way to stop these emails from coming.
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New JSM user here I'd like to automatically assign a request type and add participants based on the requesters email address. Current Setup: Two support email addresses for customers, IT@ an...
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We have users who want to receive weekly automated report sent to organization level users automatically. Is there a way to configure who received weekly opsgenie summary email other than...
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I am attempting to migrate my JIRA server data to a brand-new Cloud installation. When I attempt the import, it tells me my backup is outdated and I need to perform a backup before I can import...
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Hi, I'm looking for "Services" under Operations in the sidebar, this is in a Service project. I created a new Service project and can see it there, but for some reason not in the existing project. I ...
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I have several custom fields associated with a request type that I want to have bundled under a separate tab. However, when I surface them in the portal form, it seems that they are then automaticall...
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Hi All, I was wondering if someone could assist, I am trying to create an automation rule that looks for a specific custom filed called "Software issued" (Type - Select List (cascading)) ...
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Is there a way to share actions between teams? This is a hack... but it is the only way that I see to share actions between teams. Having 3 teams: Team A: with an action configured with a fake UR...
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I'm looking for explanations on the logical architecture around project creation. I'm working on the reframing of a convergence project (about 15 JIRA SD) to migrate in something that could help me ...
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |