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Jira Service Management
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I am having an issue working with SLA values when brought into Sheets. The problem is that the values come in as 6h 21m. To make it harder, they may come in as just 21m if no hour component is presen...
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We are getting viruses sent through the customer support portal with JIRA SM. I would like to know: 1. What does JIRA do to stop this or mitigate risk? 2. Do we need to do something as well to...
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I want to hide this link in the upper left corner of my Portal. How can I do this?
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Hi guys, I'm having a bit of trouble with organization share on customer portal. I have some issues shared with some organizations. These issues are corretly showed when I use customer portal optio...
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How can we modify/customize the Bug page, please help. I want to remove Priority tab and labels
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Hello everybody I got this problem. I want to create an automatic incident with dynamic summary and description, but I don't know how to set the fields in the JSON body. I took the json from...
- Question
- automation
- cloud
- error
- incident
- issue
- +3 more tags...
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Hi, Hi could login onto our cloud product https://xaxistech.atlassian.net. Does anybody know here the cloud site admin for Xaxis Canada? Thanks. regards, Raul
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Dear all, i am not able to see the close button in the customer portal to get back to the project settings. Thank you for your help
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Good morning, I would like to know if it is possible to create a calculated field that shows the range of hours for the ticket start time and the resolution time. For example, between 0 to 10 minutes...
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Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
- Article
- jira-service-management
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Can you please show me how to make space between sentences? The image is an example from a tool and I want that the user receives such an answer on his email, with such spaces between sentences ...
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Hi, as part of our quality management system we need to do software validations when our core softwares are updated. However, I was not sure how I can get to know if the JIRA Service Management Clou...
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I have seen this issue this support community before, but not with a solution. I collect a lot of data from the issue request form for an onboarding flow. Some of the fields are checkboxes and I wan...
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I'm working with JSM and Opsgenie with only one account and Jira Service Desk/ Service Management is also integrated with Opsgenie. But when I open an existing incident in Opsgenie to link an e...
- Question
- incident
- issue
- issue-link
- opsgenie
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Hi all , I am trying to find out who resolved the tickets on one of my queue and will need some help on this
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Hello, I want to create an automatic incident or an automatic mail from incoming webhook but y do not how to manage the aditional information. When I add some info to the POST body the webhook can't...
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Hi Community! I'm trying to create a gadget in my dashboard that shows from all the resolved issues that a certain amount of issues were resolved in x amount of hs. Our current SLA "Time...
- Question
- atl-gruland
- chart
- cloud
- dashboard
- gadget
- +5 more tags...
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Hello, I have an email responder configured so that issues can be created via email. Part of our configuration is that only customers can submit emails. This appears to work as I can check the ...
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Hola, quiero sacar un informe de las incidencias resueltas vs las incidencias en curso. Pero detecte algo raro ya que si creo una serie de Creados y filtro los resueltos no es el mismo numero que si ...
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Hi - I've been looking and looking but unfortunately I have not had any luck finding an answer to this. I would like to set up some automation to trigger alerts sent to me via slack using the...
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Dear Team, Please advise how to assign JSM ticket to a user (developer) who does not take licensed seat in JSM? Service desk agent has to assign the ticket to developer for follow up, who h...
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I am working in Jira Service Management and I created an automation that clones my ticket when it's created into a project in Jira Software. I would like to create an new automation that transition t...
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How I can relate a Jira Project with Jira Service Mngmt without create another project in Jira S Mnt
Hi everyone, I have some projects in Jira, where I'm tracking some software development projects. Recently we acquired Jira service management, and we want, if there's any possibility, link a...
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Hi, So whole story. I builded a automation rule, that will transtition issue from Canceled status to Waiting for Support status if the customer put comment, like: "No, no, please don't cancel my re...
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I have created a new ITSM project and I want to customize the customer service portal that my users access to submit tickets. Specifically, I would like to edit the categories such as common requests...
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| October 29, 2025 8:42 AM PDT | ||
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