Community resources
Community resources
Community resources
Jira Service Management
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Hi All! So obviously we're sifting through a lot of tickets everyday / giving updates & comments on tickets. There's days where I don't remember what I last updated/commented and I would like to ...
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Hi Guys! What value should be used when filling out service tier attribute on a service object creation via automation? Thanks, Robert
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예전에 구독 취소해달라고 문의를 했었어요. 몇일뒤면 취소가 될꺼란 답을 받았는데 그 이후에 결제가 계속 되는데 더이상 결제가 되지않게 해결좀 해주세요. 아예 사용하지 않고 있어요.
- Question
- jira-service-management
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I am using the cloud instance of Jira Service Management and I was able to successfully import my assets into Insight (built-in/not plugin). In all the documentation I have come across, there is an ...
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How can I add a video file to the pages section of the knowledge base?
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Hi all, I'm using automation to process subjects on incoming emails and set multiple values on a ticket from it. Everything works great as long as the email is typed with the proper casing eg: "David...
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A abertura de chamado por e-mail parou de funcionar sem o menor motivo aparente. tentamos resetar a senha e passou a apresentar esse problema coloco aqui uma imagem do problema ocorrido
348 views 1 0 Deleted user May 28, 2021 -
I see that we have subtasks for our JSM company templates but we need subtasks to serve as checklists in our our Team project types for JSM. How do we do this? I could not find anything on the commun...
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Hi all, I've followed the instructions in Define approvers for a request type | Jira Service Management Cloud | Atlassian Support I have a custom "User Picker (multiple ...
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Not currently getting any tickets created after configuring an email at project -> Email requests -> add email. The emails are received to the email address fine but doesn't crea...
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Hello, I am currently testing the service management tool to report issues related to our Microscopy lab and the facilities associated with it. Most of our facility users are from (UC Berkeley)...
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I do not see 'Customer Invited' event in the Customer Notifications settings, but it should be there according to this article https://confluence.atlassian.com/servicedeskcloud/blog/2018/07/cust...
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...owever, once I mark a user as inactive, and then try to sync, the user does not get updated. Now I realize this is because I have 'Include Inactive users' set to false. I can set that to true, but I'm a...
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I installed Jira Cloud for Excel and setup to Get Jira Data from a filter in a Jira Service Management Project but the extract is having a problem with two timestamp fields that are to be extracted. ...
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In JIRA service desk 4.13.1, I found a strange issue. Uploaded files gets versioning added to it. Steps to reproduce: Scenario 1: 1. Upload file (example: file.txt) and click "Cancel".&nbs...
- Question
- jira-service-desk
- attachment
- jira
- jira-server
- server
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I juste found out that, for Atlassian, the financial year 2022 is from july 2021 to june 2022. Are the quaterlies in the Atlassian Cloud roadmap the same to their financial year ? For Th...
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Good Day, I have a problem with the view screen on the customer portal. The order of the fields on the create issue screen and on the portal are the same, however, when the issue is created it displ...
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Hi, We are using the atlassian-connect library to call a REST that should give us a list of all users that are reporters in a certain project. We need to use authenticatedAsAddon (and not ...
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We are running Jira Server and we have been using the User Profiles for Jira add-on to fetch user properties from LDAP. We would like to migrate our instance to the Atlassian cloud but this ad...
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Hello Team, I wanted to show the DateTime stamp to my All Open Tickets. I can understand if I hover my mouse I will be able to view the date along with timestamp. is it possible to show the comple...
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Hello, Many a times when customer sends an email Service Request to us, they mark it to more than one email ids. These are their own team members and / or Managers. When they receive email not...
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Dear all, We have different Alert which are occuring in Opgenie from dynatrace. Then we define an Incident rule which create an Incident if Alert priority is P3 What we noticed is that when we hav...
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- opsgenie
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Is JIRA Automation valid for email submissions?
- Question
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Hello, We are using Jira ITSM for a few month now. The issue is that our customer can't open any attachement when we send them by Email. It seems that the only solution if for them to have an accou...
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Hi, 1) Do I need to maintain customer list inorder for them to submit cases through portal ? Where should I maintain it ? 2)If I have customer outside the organization do they need to signup in ji...
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