Ticket format when created via email - all blocks etc

[Scott Lewis]

Hi

We use exclaimer with our email signatures.

I am testing and sent in a email with signature and its made the ticket huge, loads of blocks, makes all signature graphics huge etc

Anyway we can tweek how the ticket is formatted when tickets are sent in via email?

[Angélica Luz]

Hello @Scott Lewis,

Welcome to the Atlassian Community!

When it comes to creating tickets via email, currently, there are no options to remove the email signature. All the email content will be added to the ticket description.

There is a feature request suggesting improvements for that:

• Remove e-mail signatures from incoming mail

Please, click on vote and also watch the ticket above to receive future updates from our product managers.

Kind regards,
Angélica