Community resources
Community resources
Community resources
Jira Service Management
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Use case: I have a ticket assigned to me. Now I need to reassign it to someone in my customer (organisation) list. How do I do this?
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Is there a way to put in the Request Type into the Subject of the customer notification email? I only get the option of 3 things, being Issue Summary, Issue Key and Portal Name. I would like ...
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TLDR: Don't miss Halp's webinar outlining productivity hacks for Slack and Teams! As employees make their return to physical offices – and many remain virtual – businesses are more reliant tha...
- Article
- halp
- ms-teams
- productivity
- remote-work
- slack
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...egistry You can add Opsgenie Resources to your CloudFormation Registry in two ways: Activating Opsgenie third party resources from AWS CloudFormation Public Registry in your AWS A...
- Article
- opsgenie
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Hello! We are running Jira Service Management 4.17.1 on Windows Server 2016. We're having trouble viewing attachments for our Jira Service Management project. We're able to load the fi...
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Only our staff enters time in Tempo timesheets. We have customers who want to view the developers time but we don't want them to be allowed to change any entries. How can I configure t...
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Hello, I'm currently trying to map a screen that I configured to the "Resolved" transition. I've been looking and can only seem to find this article. Is it possible for me to change the screen shown ...
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I would like to add three additional fields in the incident list of the customers view as seen in the image. How would you pick more items in the columns. It does not allow you to do that. I want to ...
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Has anyone found a workaround that will allow Request Participants to view tickets when the ticket has a security level on it?
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Great day! I'm trying to add a text field (read only) for when printing to have a field for the user to sign as well as the technician. But I'm not able to make it appear at the t...
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Within a company project is possible to create an alert for a particular agent based on a request type and not notify the all the other agents within the project each time a ticket is created...also ...
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We have queues setup in JSM with statusCategory !=Done. Ever since the upgrade to v4.5.2 last week, we are missing issues in the queues. Updating the queue to look for resolution = unreso...
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...rom the outside. What I like about Exalate is that it can effectively address the concerns of the IT security team and still be useful for the data exchange. Exalate has introduced a term: private and public...
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Hi There, I could add Automation for JIRA as a user in Permission Scheme, while I couldn't search it in Project Setting > People. Any reason why this happened? Thanks...
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If our managed services portal delivers requests (incidents) into one service desk project, how do we distinguish one client from another? Is there a way to set up multiple clients within one p...
327 views 2 0 Deleted user June 21, 2021 -
Hey Guys, we are currently using Jira Server Internal Directory. Some Reporters have more than one Mail Address and they use all of them to create tickets -> this leads to different reports, but ...
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Hi Guys, We currently have several projects in Jira Service Desk. The problem here is that mails from, for example, new customers do not appear as tickets. You can see them in the email log at htt...
506 views 3 0 Deleted user June 21, 2021 -
I am attempting to integrate Jira Service Management with OpsGenie. I've created system level webhooks in Jira to interact with OpsGenie when an issue is created in a specific project. The webhook wo...
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Use automation to add to the list of options within a custom field type "Select List (single choice)
Hi there, I am having a problem with automations. I use a jira workflow to create a register of approved suppliers, which I would like to use as a Select list (single choice) in other tickets. I ha...
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I need to run several reports for management every two weeks and send these reports to several managers. I would like to automate this process - 1. Setup a scheduler that would run on t...
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...f(now.before(resolutionDate)){ return true; } else { return false; } } return true;
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how to change base url
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Migrate from Global notification policies to Team notification policies without big bang switch over
We have ~45 Global notification policies and a similar number of teams of which ~25 are active. We would like to migrate the Global Notification Policies to Team Notification Policies in o...
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Hi All, Is there a way we can make 'time spent' or other time tracking mandatory before an issue is set to closed? I'm aware this is possible in Classic but need to achieve in Nextgen. I'm able to...
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Each participant is assigned a color and is represented with that color in the schedule preview. Can I change this color?
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