Community resources
Community resources
Community resources
Jira Service Management
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Hello, I've a problem with the (Cloud) customer-portal editing function. I've the Global Jira Administrator Permissions, but i don't find any way to reorder or add Elements to the Help-Cent...
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scenario: Outgoing mail with authentication (Microsoft Exchange 365)-> general@jira.com JSD project with their customer mail set > project@jira.com a) JSD project notification mail i...
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Is it possible to add people to a project and assign them the role customer without doing it 1 by 1?
Is it possible to add people to a project and assign them the role customer without doing it 1 by 1 searching their accounts?
301 views 1 0 Deleted user October 6, 2021 -
Hi, Does JSM Datacenter supports using Encyption Keys via BringYourOwnKey (BYOK)? Thanks in advance! Regards
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We have implemented our first Customer Portal and have used a file list in Confluence to hold user guide documents, etc, as we don't have time to convert these to pages in the initial version. The o...
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Hi, I am unable to move an open issue through my workflow. I keep getting an error of "cannot assign an issue to the nonexistent user".
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Hi, Does JSM Datacenter supports database partitioning for performance enhancement? Thanks in advance, Regards
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1. I am writing a letter to Technical support hd@monberry.ru from addres bocharnikov.d@monberry.ru 2. I see a letter in the mailbox, it has arrived 3. Mailbox Settings 4.&nbs...
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I'm currently using the free Cloud service, and want to set up Approvers for my workflows. I have researched the documentation on the site (in particular, this, this and this) I...
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My goal: I would like to see "worklog comment/description" on search screen(under filters) before exporting Excel file. I know that it is not possible to add a column for worklog comment on se...
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Hi, I am currently testing Jira Service Management and have a question. In my scenario I want to list all design tasks from a Jira board. Is this possible at all?
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Hi, I would appreciate some help on creating an Insight Object Schema. We would like to register all technical info of our customers in Insight. We make and sell software for hospitals and w...
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Hi All Now, i am setup a customer portal. My Problem now is on Request Page Portal (as attachment) i cant show the ticket number on list columns. Because only "Summary, Status, Requester, C...
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In the project settings SLA has a "! Update" next to it. If I click this it shows a progress bar then back to the "! Update". I have enabled the SLA debug log I can see the SLA data has ...
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Hi All, in customer help center portal, can we have below points, 1. can we see date/time filter in homepage like when tiket created?? Kindly refer attached image. 2. can we have Home Bu...
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I am adding myself to jira ticket manually every time when the jira ticket is created. please advise how to configure my account as a default watcher to all of jira tickets, so that once jira tickets...
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Hi, I closed a ticket unexpectedly, which is not related to me and I was new to this tool. So, please help me in solving this issue. thank you
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Hi folks, i am setting up Insight and im creating relationship mapping between an Agile team and the assets they own. A problem im having is that a team can own about 100+ assets and the object graph...
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Hi, I have two next gen (team managed) projects. Lets call them project A and project B. I am trying from project A, to create an issue on project B when I move project A card to a certain status. ...
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Hello, I have a problem with the Insight automation rules. I have dozens of Insight object below Object schema. I'd like to change the custom field value of Imbound Reference of the Insight object...
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So I'm trying to keep track of how many times a device has gone to repair so I keep track of how many are going back multiple times. I am using the CMDB for asset management. We currently...
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Background We have used Jira Cloud for a full busy season now, and we are well aware of its shortcomings. We are trying to decide if we want to jump ship or continue the customization process to mak...
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I am considering modifying the default Service Desk workflow for one of my company's service support teams. The Jira Service Desk default workflow contains 3 "Done" statuses: Canceled, Resolved, and ...
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Hello, I am trying to write a Python script in order to pull in info from JSD tickets. Turns out that the custom field I am getting info from, I cant gather all the info off of it since they are Insi...
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Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience will ...
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