Email request do not work - no logs

[Nico V]

Hi,

I checked this troubleshoot to find the reason why none of sent emails are transformed into requests, and there is no logs at all.

I've tried on both atlassian and my company email.

Please, can you help me with this?

[Nico V]

Found out that Jira processes only Unread messages.

As I set up a forward rule, all emails were read immediately.