Community resources
Community resources
Jira Service Management
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Which SQL should I use to bring the SLA related information from Jira Service Desk? We are using PostgreSQL.
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Hello, we currently have a production instance. I need to create a new instance and a new domain name. This instance should pretty much be a clone of our current instance except for user access and t...
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I created custom field, user picker (single). When I associated the field to screen and refreshed the associated issue using screen, it's not showing up. There is already an existing user pick...
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when a customer comments on closed ticket via email i woud like the status to update to reopened how can i set this up? i tried it via Automation but did not succeed yet.
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We are using Jira Service Management for supporting our customers. Besides letting our customers visiting our portal and selecting the request types directly, we also want to enable our users to crea...
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I've gone through a 100 posts about date but can't work this out. When i GET from the API the date is in format 2021-12-01 but it doesn't accept it when using POST. Anyone know what format ...
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Hi, I have the problem that when creating a new ticket, the notification should go to three users, which has also worked until now. But since short one user gets no more emails from this event, the ...
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Dear all, We are using Service Desk customer portal in our company but at some points, user are able to reach the url ../servicedesk/customer/user/signup which then pops up a login page where user c...
- Question
- jira-server
- jira-service-desk
- server
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I am looking for the options to remove the "People" and "APP" from the top default tool bar for JIRA Service Management. Any known solution for this? Thanking you
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Team, When a requestor sends an email to our servicedesk by copying other to that email creted issue/request is automatically putting those other users as "Shared with" under customer portal. But wh...
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I'd like to add a 'system' field to this view for this type of request type (Fix an account problem), so that users don't have to type this, but instead select it. I'm guessing it's possible? I could...
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Create a date time field called In progress time stamp and capture time stamp ticket when it move to in progress status
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According to this article, there are a number of permissions a request participant can perform: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-service-project-and-software-t...
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Hi Team, In our organization people having the profile customer can't raise the ticket through portal. While they login to portal in billing detail it shows their count as user while they are custome...
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Is SECURITY & IDENTITY control for cloud tool Atlassian Access also covers Jira Service Management cloud. If not, what is the tool available for Jira Service Management, and which Atlassian...
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Hi Atlassian Community, I have used a personal external email account to conduct some "customer" testing of the project and the Portal. To my surprise, I am finding that it's impossible to delete t...
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Hi there We recently moved (May 2021) from the Jira Service Desk Server Platform to Jira Service Management Cloud (JSM) and through our migration we were advised that we can't use both SAML Single s...
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Hi Atlassian Community, I am an Agent/Admin in JSM in the Cloud and struggling with an issue. I have tried to add a secondary email account to the "Email requests" option under the JSM Projec...
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I want my developers to have access to the tickets and to be able to make internal comments, however I don't want them to send comments visible to the customer - this should be left to the service de...
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I'm trying to add an organization but the "add" button is greyed out. Am I limited to one organization due to this being a trial?
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We need that email send when an issue update a sender default and not the agent that is attend the issue
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I am in ITSM sample space and trying to create a Change Request that will match our current form. Please advise how I can rename the "Columns."
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Hello all, I have a rather interesting problem and I feel like I am missing something simple. So I have a JSM setup and when an emailed request comes in I have an automation setup to run a rule on...
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If I do a manual upgrade of Jira Service Manager using the bin file on a Linux server, will the process write to my database during the upgrade or will it wait until the service/application is starte...
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I need to export ALL the helpdesk tickets we have in Jira out so they can be viewed outside of Jira. Like Word or Excel. I also need details information and any attachments that are in th...
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