Community resources
Community resources
Community resources
Jira Service Management
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We have a lot of customers that are organised in organisations. And my question is how can I create a report or at least to filter issues in the way, that there is information about total number of o...
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Would like to be able to create a Company Managed Service Management Project, but the option isn't there. See screenshot below. Have tried every project template in Service Management. The two link...
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Hi there, I need to find a way to get the user who is on-call (Opsgenie) and use it in a Jira automation rule for a specific notification use case. I only want to notify through an automation ...
- Question
- automation
- opsgenie
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Dear Members, Please help to find a solution. Need to make a trigger when total time logged hits a certain threshold, rule trigger and send mail. Thanks in Advance BR, M Faizan
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Hi there, I'm Pedro and I work as a Support Engineer for the Jira Service Management team in AMER. Since Opsgenie was released bundled with JSM we started receiving cases where the customers were hav...
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We are using OpsGenie to run our on-call schedules and control what SCOM alerts we are routing to our on-call personel. The routing is working perfectly, when our SCOM alerts goes Healthy -> Warn...
- Question
- opsgenie
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Hello Community, I need help with this; we recently activated all the features in our JSM project, which is very specific to the ''Incident'' feature. Ever since we enabled this feature, we seem to...
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What am I doing wrong? I set automation to add Approver and it says success in Audit log, but no approver is added. The person Im trying to add as a Approver is agent in my project. I've tried both...
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Hi, I currently created an automation rule that if an issue is commented by a customer AND the status is 'waiting for customer', the status needs to be changed to 'work in progress'. See screen shot...
- Question
- jira-service-management-cloud
- next-gen
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I want to customize the headings under "Raise a request" section for my ITSM service desk.
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We are using JSD in Data center version. We are synchronized Active directory users into Jira, synchronization has successfully completed. But while login to Jira, We are getting User not found error...
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Is it possible to block the option to add comments to closed requests via the customer portal? Not showing closed requests could also be an option Kind regards, Marc Quirijnen
- Question
- jira-service-management-cloud
- next-gen
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Can we customize this day filter
- Question
- jira-service-management
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Hi, I have several closed tickets but they appear on the All Open Tickets despite they're closed, How I can solve this?
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Dear Atlassian Community, we have been suecessfully Using Jira Kanban Board and a Jira Ticketing System for around a Year now. But we are faced with a new challenge and would like to ask th...
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Hi Community, I am working with SLA's running 18/7 06:00-24:00. The speciality is that any tickets opened before 24:00 should keep calculating after 24:00, where tickets opened after 24:00 sh...
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One of my customer decide to change mail from aaa.com to bbb.com, and i have 56 users registered to the portal with this email. there is a way to not have all users to resubscribe? Thanks for Help! ...
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Hi Community, I have set up some SLA's and all are running with a 18/7 calendar. For low impact tickets we have 21 days to resolve. In order for this to calculate correctly which...
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Hello, Can someone help me troobleshoot this issue? Discovery Tool 3.0.3.0 - Collector . I am trying to configure Export Type : Cloud Settings Workspace ID : (found it with the REST API Req...
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Hi All, I have found this article which is published just a day before yesterday, which talks about cloud to cloud migrations! https://support.atlassian.com/migration/docs/perform-a-cloud-to-...
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I'm trying to capture auto reply emails as comments
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Hello Everyone. My company users the customer portal for our colleagues who are not Agents. Now - the common thread in feedback is that the portal is to busy or they cant find anything. How did yo...
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Hello, I have two questions that I have not found answers to in the guides. 1. Where can I change the smtp server address to start sending emails via a special service like Postmark? 2. Where can ...
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We set up cloud instances for Jira Software, Jira Service Management and Confluence Import of content data was successful but we had problems importing users for the Jira products (Confluence seemed...
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I currently use the GSuite Sync to synchronize our users from our GSuite environment into Atlassian. We recently merged with a new company that uses Microsoft. Can I have GSuite and Micro...
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Atlassian Community Events
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| 31 | |
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| 13 hours ago | ||
| 16 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 24, 2025 1:07 PM PST |