Community resources
Community resources
Jira Service Management
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Hi all I am new to JSM and struggling with reporting. How do I create reports\filters\dashboard that allows me to report on monthly stats without having to go into each report per month and update ...
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How to search for issues not created in the last 90 days. In other words, how do I search for issues older than 90 days to see which ones are aged tasks.
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It is possible to disable e.g. Czech Language in JIRA Cloud - on a global level? We want to push our employees to use Jira in the English language only. Thanks
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...s the comment always is public and not internal. My JSON Object: { "transition": { "id": "761" }, "u...
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Estimados En mi ambiente de JSM Cloud, tengo un grupo de agentes y si uno ellos debe aprobar una "solictud de servicio con aprobación" funciona muy bien, pero la necesidad es que el aprobador sea un...
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Hello, We have a request from one client to increase the file size of the project. I'm worried about the impact for other projects, could you please tell us the consequences.
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Hi Is it possible for customers to @ colleagues in public comments on service desk For example could I comment "Looks good...can you test please @Bob@bob.com? O...
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If you have been working with Jira Service Management for a while, you may know that it’s not possible to prevent notifications to be sent to specific customers or organizations. When turning off not...
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Jira Service Management bug reporting capabilities empower everyone within the organization to easily report software defects by leveraging a Jira Service Management portal. Bug reporting portals are...
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Are there any docs on how to create scripts for OEC and how to use them? I have the OEC service running on a local server. How do I use OEC? Thanks, AG
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We recently launched a new ERP system for HR and Finance. To the end-user it is a single system. In order to better serve the users and provide a streamlined way for them to submit reques...
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I am working on an automation that would automatically send an email to a certain user when a certain issue field condition is respected. However, I am only abble to include one value. I would like t...
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Jira Service Management provides some excellent templates to help you get started. One template is HR service management and it provides a great way to help new employees on-board and off-...
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We have a need to have permanent message display that informs the users about a knowledge based document they can review as new hires. Right now it is in the announcements banner, but this is not a g...
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I have created projects in Jira Service Desk (Cloud) based on the different departments within our company. I have a Project called Quality that lists (or should list) all of the different forms for ...
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I have 2 different projects. I need to share the customers, instead add one by one. Thank you
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Atlassian has created a plethora of project templates for Jira over the last couple of years. This makes it easy for anyone to get started using their products. Each template has been tai...
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Hello, we have poor functioning in one of our projects. Although we receive an email from a specific address in our mail account, this email is not converted into a ticket in Jira. Can you pls help ...
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Currently, my request type groups are displaying in a drop down menu above the request types. I have seen lots of images where the groups are displayed to the left of the request types.
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We migrated to the Cloud (from Server) with assistance from a vendor. I'm sorting through a LOT of post-migration cleanup tasks especially related to Service Desk / Service Management. This one reall...
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We are trying to set up the first-ever service management project and we are so overwhelmed by this and need someone who might be willing to give us a hour to explain some basics - we want to set up ...
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Which SQL should I use to bring the SLA related information from Jira Service Desk? We are using PostgreSQL.
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Hello, we currently have a production instance. I need to create a new instance and a new domain name. This instance should pretty much be a clone of our current instance except for user access and t...
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I created custom field, user picker (single). When I associated the field to screen and refreshed the associated issue using screen, it's not showing up. There is already an existing user pick...
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when a customer comments on closed ticket via email i woud like the status to update to reopened how can i set this up? i tried it via Automation but did not succeed yet.
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