Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm trying to connect JIRA service management to an inbox using IMAPS. Whenever i try to connect (through project settings -> e-mail requests, using the correct credentials) i get the followi...
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Hello, In advanced roadmap, is it possible to view the capacity of only 1 user of a team? If I have a team of 4 persons and I want to view the capacity of 1 person? can you help guys
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Can a field be created to auto fill a physical address as the customer or agent is filling out a new request? eg in the Maintenance template there is a Maintenance location field however it is free ...
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Dear all, I have an Incident which has been previously created from an Alert through the following Incident rule : Then as a test I have a created manually a dummy Alert of P2 priority only wit...
- Question
- opsgenie
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Can time tracking or log time find in a report and can 2 engineers update the time log in one issue?
We have some activity functions divided for each engineer. Is there any possibility, that the ticket on which the activity is happening? All the engineers working on it, can fill their time log fill...
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My context menu works fine during my first install, I can source tree by right-clicking and clicking open repository. but after some 1 to 2 new updates.. the context menu for windows is brok...
- Question
- jira-service-desk
- jira-service-management
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When I open Manage apps I am getting below error please resolve the issue ASAP.
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I had the requestor field mapped to connect to monday.com's name section. I tested out a new field mapping and didn't like it, reverted back to the prior settings. However when I went to go to set up...
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I have reviewed the article on why this is occurring but it only gives the related gmail article for personal users. For GSuite I cannot do this unless I add it as an alternate domain which requires ...
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Hi , I need to import CSV file to our project HANA Cloud Virtualization (The blue color, not in Jira environment test) - see pic Notes: I'm not admin in Jira (blue color), only ...
- Question
- jira-service-desk
- jira-service-management
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The only thing I did was invite a user to test out the integration between monday.com and Jira and the next thing I know my project is gone and the ability to create or manage projects is completely ...
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Hi, I would like to switch from standard to free plan but the error I get is that I have 5 agents. From the configuration I have, it seems there are only 3 agents. Attached is the screenshot ...
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Hi All, thanks for reading this. I do know that the default "Request Types" in JIRA Services Management is based on ITIL/ITSM Governance. I was wondering can I add new request type cate...
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Where is the right place to ask about and/or provide Feedback regarding the Slack App (/genie command)? https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/
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How to filter alerts/incidents assigned to me in the Opsgenie mobile app ?
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When I try to change the status of a JIRA ticket I need to provide some additional information e.g. in Other complexity box. But this box is not editable. How can I make this field not mandatory. &n...
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In our use case, there are times for either customer or agent to add multiple people as participants. So we create some teams in Atlassian. But neither customer nor agent can add a team as participan...
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I've created a couple of shortcuts for our team, seen here: However, the rest of my team are unable to find/see these shortcuts I've created for them. Is there a way I can make these avail...
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I had the trial confluence subscription, so I was able to add knowledge base articles to my portal. Now that I canceled my subscription, when I go to the knowledge base section it wants me to subscri...
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Hello, It appears since the new view was put into place, Customers are receiving email notifications containing Internal Comments in a ticket. Customers cannot see the Internal Comments via th...
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I am new to Jira Service Management and I am currently evaluating this product for an enterprise role out but I am having trouble finding information regarding what reporting and dashboard capabiliti...
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Team...I am creating a company project that will have different groups (HR, IT, Service Delivery and Purchasing) in one internal portal. I want everyone in the company to have access to submit a tick...
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Hi all, While i have administrator rights on the project i can't add a customer to an existing organisation. why? Kind Regards, Mustafa Demir
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I want to diable Captcha from customer portal. The settings are not available in the admin panel. Since we are on a free plan we cannot ask support to disable it in JIRA. Please advice on how ...
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Dear all, We have integrate dynatrace with opsgenie and the Alias field is mapped to ProblemID in order to be unique. Actually we have an alert coming from Dynatrace which is send to often and due t...
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