Community resources
Community resources
Community resources
Jira Service Management
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We are using Jira-Slack integration via Halp app. Issues are created automatically from Slack messages in the channel. Is there a way to open/view the link in Jira to the original Slack thread...
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How to install
- Question
- jira-service-management
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Our company mail is under gmail, but with company's domain name ( xxx@company-name.com), so now under Email requests, "Connect a custom email account", if I plugin my company's mail id under gmail, i...
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Hi, I need to find out the JQL query to identify the issues of a particular issue type that are linked to another particular issue type. For example, I need to find the number of incidents that are...
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Hi, I have few transition which requires confirmation from Customer Portal and requires to collect/update few custom field values from customer portal. I know this can be done in Server using ...
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Hi there, I am trying to link a heading in a Knowledge Base article to some text in the same article, so that when a user clicks the link at the top of the page, it will take them to t...
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Hi, In our case, we often have to engage with partners to solve issues raised in the JSD by our customers. These partners are outside the "system" and we may engage with them by phone or email etc. ...
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Hey JSM Community. My name is Gabby and I am a researcher at Atlassian working on Jira Service Management. I am currently working on a project to understand our JSM customers who are planning...
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I have had a number of people in my organisation request USER access but that is not what they require, they only require customer access. Is there an easy way to assign a person who submits a user ...
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Existe alguma forma do Jira notificar por e-mail quando uma nova pessoa for adicionada a um projeto? Até por API se for possivel Estamos montando um projeto de RH e os dados são confidenciais. Temos...
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I have added the user to our "Customer Portal" several times. The Invitation email is delivered and the user is able to register with their "Full Name" and create a password. However, when the...
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I am attempting to download automatically some issues from JIRA. I have written some code with the help of other JIRA users and I can download issue, but in JSON, which is not very easy to manipulate...
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I'm trying to find out if there is a way to differentiate between reporter/customer or assignee/tech commenting on a ticket? RIght now my automation workflow shows: When comment is made > status ...
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Hi - Trying to add our employees as customers to our IT Helpdesk project in JSM. I've added both an existing employee and a test account and neither received via this page and neither received an in...
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Hi. I am facing the issue shown below. I have access rights. Could someone help me to solve the issue? Thanks. Browser: Chrome v91.0.4472.114 (Official Build) (x86_64) Operating System: ...
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My goal is to test an integration between ServiceNow and several different Jira Software (Cloud) and Jira Service Desk (Cloud) projects. Our Sandbox was just recently set up and only has a generic te...
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...rong here? P.S. {{lookupObjects.size}} gets the correct count of objects, which proves the lookup to be true These alse did not work: {{lookupObjects.object.Cost.sum}} {{lookupObjects.it.Cost...
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How do I change the background color for my announcement in Jira Service Management?
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If I create an alert for a team that I am not a member of, is there any way that I can view the progress of that alert? Our situation is that we have engineers that need to create alerts for another...
- Question
- opsgenie
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Hi there, so I need Apple Pay as a Statuspage in order to be included as an external service within Opsgenie. This one show the Apple Pay as a service endpoint, but it is impossible to use from Ops...
408 views 1 0 Deleted user June 28, 2021- Question
- integration
- opsgenie
- statuspage
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Hi, I'm trying to connect JIRA service management to an inbox using IMAPS. Whenever i try to connect (through project settings -> e-mail requests, using the correct credentials) i get the followi...
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Hello, In advanced roadmap, is it possible to view the capacity of only 1 user of a team? If I have a team of 4 persons and I want to view the capacity of 1 person? can you help guys
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Can a field be created to auto fill a physical address as the customer or agent is filling out a new request? eg in the Maintenance template there is a Maintenance location field however it is free ...
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Dear all, I have an Incident which has been previously created from an Alert through the following Incident rule : Then as a test I have a created manually a dummy Alert of P2 priority only wit...
- Question
- opsgenie
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Can time tracking or log time find in a report and can 2 engineers update the time log in one issue?
We have some activity functions divided for each engineer. Is there any possibility, that the ticket on which the activity is happening? All the engineers working on it, can fill their time log fill...
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