Almost all of our clients email tickets in which they also CC other emails. JIRA completely ignores anyone the requestor CC's. Very annoying as when someone from the CC responds, JIRA creates a new t...
As far as I've researched, a knowledgebase article is only accessible to be redirected to the appropriate confluence page. Is it possible to get a preview of the article in the issue view of Jira Ser...
I'm currently facing errors when generating my Jira reports its just showing errors nothing is shown
Hello to everybody, I would like to use Jira Service Management for managing incident response activities. I've defined some use case playbooks in which I defined all the actions that must be perfor...
1. We are using opsgenie jira software integration to auomatically create jira tickets from critical alerts in opsginie. Now what we would like to have is, the link of the jira ticket automatically c...
I have updated my service desk SLAs and I get this. I have done this before and I have never seen this. All configs are okay.
Buongiorno, mi interessa estrarre tutti i ticket da " Filtri ---> ricerca avanzata Ticket " e esportarli in excel dove pero' vengano riportati anche i commenti per ogni singolo ticket. Non esiste...
I'm trying to use Issue Collector to integrate my HTML. I use javascript to use the function button and custom Issue Collector. I use "fieldValues" to predefined information to submit to Jira. (User ...
How i can remove default attachments from created tickets of Service desk? if i an administrator.
users is not a reporter,assignee as well as request participants
I am to run a post function through a script written in groovy with Script runner but it fails although it run fine through my console. it seems some dependency is missing but i am not sure which on...
Problem: my company has agents in countries all over the world. Some of our Customers (=Organisations) don't want that their Data is exported to some countries. So I need to organize my Agents by co...
I would like to know if you can change JIRA Service Desk. Our users wants to change columns in the screen? They want to change how to to filter on the issues? How to sort? Is that possible?&nb...
Hi, On the customer request created template, we have added ${recipient.name} which should take the user's name. But for the new users, their email address shows up. How do we change/ update t...
I have a problem with dates when import issues with csv import tool. Unable to parse created date: 09/07/21 9:21 AM Unable to parse created date: 08/07/21 9:15 AM Unable to parse created date: 07/...
I recently imported a SD project into my existing Jira environment that already has another SD project. I have discovered that making changes to the customer notification messages in the imported SD ...
I integrated Opsgenie with JSM, using ITSM project in JSM, the alerts are received in the project queue from Opsgenie, however, in the integration I setup the alert type to incident but still n...
We have our email channel which creates a new Service Ticket anytime someone send an email to our assigned address. Some of our "customers" simply keep sending emails, rather than replying on the tic...
We are looking to query issues that have NOT been updated in the past 24 hours, excluding the weekends. We've been trying several combinations of startOfWeek() and endOfWeek() without much luck and w...
We are running Jira Cloud with both Jira software and Jira Management licenses Currently we have several internal use only service management projects, which have browse permissions of Service...
One of my users (VP of Tech in our company) is having problems access Service Management. I have added him as a trusted user in User Management. In Service Management on the project he has the Servic...
I've tried changing the automation a few ways. This seems like a pretty straight forward thing but I'm getting errors in the audit log.
A customer was attempting to raise an issue, and got this error message in the customer portal. She attempted to raise the issue twice and got this message both times. JIRA Cloud Service Management. ...
How many Jira service management instances can be connected to one Salesforce instance simultaneously (at the same time) ?
I would like to remove my tickets in pending and waiting for customer from the SLA % reporting. What is the easiest way to do that?
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