Community resources
Community resources
Community resources
Jira Service Management
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My comapny started running the itil support project, when I creat problems by the creat button in the top of the screen the problems don't show up in the reports and in the queues.
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How can I set a user picker field from database data? Both mails exist in the jira instance
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We have a business-critical requirement to automate issues move from one project to another based on certain conditions. We are using the automation add-on in order to build the orchestration but it ...
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I get that i can create a Postmortem in Confluence through the existing templates but how are these linked?
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Deal all, We need to add a note in Alert when a new comment is added in our Service managment ticket created by the Alert. When we acknowledge the alert, the Jira issue comment field is updated cor...
- Question
- opsgenie
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JIRA ServiceManagementにJIRA Softwareユーザーをコラボレーション設定する方法を教えてください。 [プロジェクト設定]の[ユーザー]から招待後、権限を許可するのか、 [ユーザータブ]の[あなたのコラボレーター]からチームメイトを招待するのか、 どちらでしょうか？ Translated to English using Google transl...
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We want to add an image into the text that gets send out when a ticket is raised, currently it just says; Reply above this line. Just confirming that we got your request. We're on it. View...
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Hi Everyone, I would like to hear your opinion about an approach, I would like to follow when creating new workflows in JSM. Now I design workflows with all status needed, directly in the w...
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I have various issues that have a "link" field in where the it shows links to other issues within JIRA. It is shown on my columns as well. However, when I export this to .csv with "current fields"&...
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Hello, We would like to automatically adjust the status of a component on StatusPage by applying tags on alerts. The integration "StatusPage" is correctly defined and when we (manually) set the cor...
- Question
- opsgenie
- statuspage
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Hi all, Just want to check your idea, can we change the URL name ? As now my JIRA url is pointing to https://aaa.atlassian.net/jira/servicedesk/ if I want to rename to https:/...
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I am trying to do an automation rule where whenever the selected fields are changed in the software project, it changes automatically in the service project as well. Whenever this happens, I get the ...
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Have set up Incident Alert notifications. When a new Major Incident is created in OpsGenie, the SMS and email Alerts are working fine, but the Voice Alerts are not working. I've checked Audi...
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Hello everyone, My team and me are trying to install "Incoming Call" integration on Opsgenie but we can't find path to do so. On documentation, it is said I need to go in settings and integ...
- Question
- opsgenie
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We are using Jira-Slack integration via Halp app. Issues are created automatically from Slack messages in the channel. Is there a way to open/view the link in Jira to the original Slack thread...
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How to install
- Question
- jira-service-management
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Our company mail is under gmail, but with company's domain name ( xxx@company-name.com), so now under Email requests, "Connect a custom email account", if I plugin my company's mail id under gmail, i...
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Hi, I need to find out the JQL query to identify the issues of a particular issue type that are linked to another particular issue type. For example, I need to find the number of incidents that are...
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Hi, I have few transition which requires confirmation from Customer Portal and requires to collect/update few custom field values from customer portal. I know this can be done in Server using ...
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Hi there, I am trying to link a heading in a Knowledge Base article to some text in the same article, so that when a user clicks the link at the top of the page, it will take them to t...
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Hi, In our case, we often have to engage with partners to solve issues raised in the JSD by our customers. These partners are outside the "system" and we may engage with them by phone or email etc. ...
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Hey JSM Community. My name is Gabby and I am a researcher at Atlassian working on Jira Service Management. I am currently working on a project to understand our JSM customers who are planning...
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I have had a number of people in my organisation request USER access but that is not what they require, they only require customer access. Is there an easy way to assign a person who submits a user ...
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Existe alguma forma do Jira notificar por e-mail quando uma nova pessoa for adicionada a um projeto? Até por API se for possivel Estamos montando um projeto de RH e os dados são confidenciais. Temos...
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I have added the user to our "Customer Portal" several times. The Invitation email is delivered and the user is able to register with their "Full Name" and create a password. However, when the...
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| June 17, 2025 9:59 PM PDT |