Community resources
Community resources
Community resources
Jira Service Management
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The responses to clients from the task in Jira do not come to the recipients from the copy in the em
In my company, it is configured so that the letters of clients that they write to our support mail become tasks in Jira, but if there are other employees in the copy in the client's letter, they do n...
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Within the tab custom fields you can edit fields that are not blocked. These are also translated to the set language. What doesn't get translated to the set language is are the blocked...
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I know this is a basic question but how do i add fields to the portal? I thought you did this in custom fields but i cannot see what i need to select to show the fields in the portal? Thanks.
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Hello We are using Service Management for customer support (N1). We also have Jira Projects for R&D. How to process to send tickets to another project, N2 for example. When R&D will resolve...
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Hallo, I am currently looking into how i can use the Power of the new JSM insight to make our Service Portal and Service Team better. On Example would be: We have Hardware Catalogs in our Co...
491 views 2 0 Deleted user July 14, 2021 -
Hi, Im having trouble with creating issues from external email address. Organization emails are being converted into issues (tickets) yet, external email address are not. Please assist :)
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Hi I am struggling with understanding waiting on suppport time. What is included in that time. Does it include time to first response or not?
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Hi. When creating ticket, it's enough for us to select a request type for Type. We don't choose a issue type. Can we make issue types invisible from the Type dropdown to keep i...
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I am trying to get to a point where I have a field on an incident for assigned assets where the 'assigned asset user' matches the incident owner\creator. I also need to assign users to our assets (w...
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I want to know, how do i go about it on above mentioned subject. Im an Admin Basically the flow, please Thanks
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Hi. I'd like to check the status of Opsgenie integrated into Jira Service Management(Cloud). In that case, is it enough to only check the Jira Service Management Status? We can check it here. http...
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I am using Insight in JSM to hold information about all our applications. Attributes such as Software title, business owner, approver, vendor, etc. I also would like to have a li...
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Hi, I am wondering if there is a way to add a column which shows when someone has made a comment on a job request? (Kinda as an unread feature) I know I can click the bell in the top right corner t...
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I cloned an issue of service desk to jira software. i commented on that issue from jira software but i can see it on the same issue in service desk. Is it possible to view those comments.
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Hi all , I am trying to see if we can auto catagorise a user as VIP with certain SLAs rules and watcher when ticket was raised by a VIP user , is that possible
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Hello, when an Alert is created in Opsgenie, I've set up the integration to create a Jira Service Management Issue. However, I'm having trouble populating an Issue's custom field named Category. I'v...
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Hi Team, Can someone please educate how can we fix the "Client Support Portal" filter issue? The number of tickets that are active in status is not matching with the count showing in the di...
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Hello, We created a group of users, and set the project automation rule to assign new issues to members of this group, in round-robin fashion. As long as the group remains the same, the assignments ...
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The correct behavior should be with each new email sent from a customer to the Jira Service Desk distribution email a new ticket should be autogenerated and placed in the Jira Service Management queu...
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Does anybody know if Atlassian has plans to make Insight accessible through the Jira app? Or a separate mobile app for Insight/JSM maybe? Use case would be agents that are in the field, who should ...
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I am trying to create an automated service for Jira where a zip file or .db3 file is uploaded to an existing Jira issue. This is my current code: var client = new RestClient(".../rest/api/3/issue/"+...
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- atl-dev
- attachment
- cloud
- issue
- jira
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Is it possible to create automation that will update an org when a group within Jira is updated?
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Is there a way to search for issues when we give the specific "serial number" which is put in the issue? We created a new request type "serial number" and now we wanted to know if it´s possible how ...
659 views 5 0 Deleted user July 13, 2021 -
Hello, Running Jira server on prem. We are on older version 7.8 for Jira. Will be updating in the future here. But, we have a service desk team that some of the users do not receive notifications. I...
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Dear all, Is it possible don't send an update notfication when a customer has added a cooment at a ticket via an e-mail that he has send? Example A ticket has the status in progres...
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| July 24, 2025 12:26 PM PDT |