Community resources
Community resources
Community resources
Jira Service Management
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For example if I have the sms and email notification in place. The notification is being sent to these platforms however has failed. Is there a way to notify the same user or another user or generate...
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Hi all, I am trying to create a filter based on 'organisations' in order to create new dashboard that would be looking at that filter... Anytime i am trying to add 'organisations' into the ...
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Hello, I want to create an Insight Access Token for the app Better PDF Exporter, so that it can access Insight object information. We have Insight as a feature of our Jira Service Management Cloud. ...
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Hi all, I have setup an SLA 9:00 to 17:00 calendar so all my SLA countdowns only work within this period (business hours) If one of our tickets remains at "Solution provided" status for at ...
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Hello, I'm JIRA admin and saw that customers cannot fill in user picker from the portal. Seems that only admins users can fill in this field, what is amazing as this is for our users to create requ...
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Currently, the only people who can see submitted issues are the service desk customers who submit them, and the Jira SM agents who answer them. I need a more tiered structure to share visibility of i...
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We're wondering about data privacy in relation to the Jira / JSD <> Slack integration. When considering data, we're mostly concerned about our content. If some metadata is needed to share wi...
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I need to automatically assign issues only if the user is logged in
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Hi, My airflow is using SendGrid account to send emails, I’m using it to send emails to my OpsGenie email account but it seems that the emails are blocked somewhere. My private email...
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Hi, Is there a way to create Email Templates (thinking on the lines of repetitive basic troubleshooting steps). Idea is for the Support Team to just choose that template for a particua...
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Hello community, looking for some alternatives for the automatic time registration I found the following: Clockwork Free, Automated Log Work and Time Between which fulfill the main function, however ...
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I'd like to observe roles based security in JSM and am wanting to add agents to a Jira Service Management project by assigning a user group to the "Service desk team" role instead of inviting us...
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Chrome Version 94.0.4606.71 Edge Version 96.0.1032.0 Unable to copy and paste images into "Respond to Customer" dialog. Additionally unable to copy and paste images into this sup...
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- cloud
- jira-service-management-cloud
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Hi Team, We added few users as customers in one of our Servicedesk project. Whenever a user sends an email to our servicedesk email id, they usually mark their team members in CC (they too are added...
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How can an agent/licensed user in a JSM project share a knowledge base article with a customer after a request has been submitted? The knowledge base I have setup works fine for suggesting articles i...
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I want certain members of my team to only view & able to comment on a one specific project only and they should not be able to access other tickets/projects.
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I have stumbled into an issue where my team (incident management) receives an alert for an incident from team A and while managing this incident team B also needs to start an incident so they send an...
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Hi, How does JIRA know that an email response to a ticket should be associated with that ticket and doesn’t create a new ticket entirely? We have a client using our JIRA service desk via their own i...
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How to create a community page? Like this https://community.atlassian.com/
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Hi, my customers currently have access to edit issues including the priority but as I am sure you can image they want them all to be top priority. Can I give them access to update the ticket but not ...
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I have imported my old Help Desk records in full. All seemed fine until I checked the Created dates on individual issues in the project, which have all been set to dates in January 2021 somehow. I d...
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Whenever a JSM ticket comes in, sometimes we have to create a linked issue for our software team to resolve it. I'd like to create an Automation rule to transition the JSM ticket to a "Work Ticket O...
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I have a single project dashboard with gadgets reporting on basic data such as the split of issue priority. Is it possible to configure the same but across multiple projects?
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Hi all, I am looking to implement satisfaction survey for internal staff members based on the type of tickets they raise i.e. whether its a issue ticket or a process ticket. Is there a way for ...
798 views 2 0 Deleted user October 11, 2021 -
Hi, Is there a way to update only few attributes of Insight objects using a CSV import without affecting other attributes? Thanks in advance, Darshani.
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