Community resources
Community resources
Jira Service Management
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Hola, en mi caso sucede lo siguiente: Pero si tenemos varios tipos de solicitudes que cumplen con lo mencionado Saludos
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Hello, a few days ago I started noticing an issue with Jira Service project where if someone (an agent or another client) creates a ticket on someone's behalf that someone as the Reporter is d...
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Hey all, I'm trying to link to organization name that is on the ticket in the subject for the notification email. Is there an easy way to make that happen? Thanks!
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Email templates no longer supports ${event.user.name} is there an alternative or how can i manage to get my name or whoever caused the action to show up in the email template as a signature?
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How can i search a Text in all notes in Opsgenie?
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Hi, Is it possible to filter some status, when do not need to send email for Approvals? I mean there are more statuses with approval. But there is one status where do not have to send email. &n...
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When we onboard new employees we have a bog standard word document, which contains check boxes against things like products required, shared mailboxes required etc Am looking to provide thes...
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Hi, Can someone help me please ? I have a Multi User Picker custom field called 'Approvers'. This is a JSD default custom field that gets installed along with JSD. Now, I am trying to build a auto...
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Hi, I am team in a Jira service desk there are 2 people on that team for example when one member creates a ticket as a customer, how can access other one to see all team issues?
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Hello, I'm experiencing an issue with JIRA where the images are not showing (see attachment) Windows 10 But my bigger issue is that I'm not able to add the dependancies between task a...
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Hello, I have an issue with the Automated transition trigger. There is a rule that basically does: When merging a pull request the jira tickets status changes from status "Testing" to "Deploym...
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Hi All, I have a web panel on JIRA Service Management - Customer Portal. I need Service Desk project details like project-id, project-name and project-key that I want to use in the web panel co...
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I have an IT support team that supports a number of separate but related web applications this means that the types of enquiries they receive are all quite similar e.g. As a data question? Report ...
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We currently use Zendesk for our customer facing knowledge base and support ticket system. We use JIRA for Dev and projects and we use confluence for documentation and collaboration. ...
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I have a Jira Service Desk with multiple issue types using the same workflow, field config, and screen scheme. I have fields hidden when they are not needed on certain issue types. When...
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Hi, I would like Service Desk to email all of the agents when a ticket is closed. How would I set this up? I am super new to Service Desk, and I have most of the notifications setup the way I want t...
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We have an internal IT ticket system and we contract out our IT Help Desk. Currently, I create a ticket in our system and then re-create a ticket in my vendor's (IT help desk) ticket system - d...
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We have JSM Cloud, in the final stages of UAT testing prior to migration. One issue is that we are trying to make use of our own domain to send project specific notifications. We have setup the SPF a...
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I have two Service Desks: One is labeled UPL - US and the other is UPL - CA. When I run an Advanced Reporting for that board they are able to see tickets from both boards. What can ...
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Is it possible to give my customers access to JSM without having to create a JIRA account for them? If the JIRA account is a must how does it impact my billing user count?
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We are using JSM internally as a test phase. One of the things I noticed that our customers (in this colleagues) are not able to utilize the "@" function to address someone in particular. When a team...
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I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and When an Incident generates in Opsgenie, It started to appears in both of the projects of Jira IT...
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I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and when an Incident generates in Opsgenie, It started to appears in both of the projects of Jira IT...
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I believe so, but need confirmation. Appears migration is not applicable if using the "IT service management" project template. I've found these 3 links (all have minor instruction diffe...
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Is there a way to keep an agent's license in Jira Service Desk but take away their ability as being able to be assigned to cases?
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| September 4, 2025 1:00 PM PDT |