Community resources
Community resources
Community resources
Jira Service Management
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Hello, Are any of the OpsGenie pricing tiers providing a "Sandbox" environment so we can test our integrations with external alert tools (e.g. Prometheus, Splunk) test/dev environments?
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I need to create a service desk for a finance team, to track incoming emails/requests ie invoices, quotes, general inquiries etc. Is there a document that list the indepth differences between the te...
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Hello Experts! I looked up some info on the community, but could not really find this specific case. Transition issues based on automated triggers: Am I doing it right? Maybe it's my workflow that ...
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Hi folks, Recently I have created a queue for my tickets > 1000h by using JQL > elapsed(1000h). I would also like to create a dashboard gadget to view my tickets > 1000h. How do ...
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Hi guys, when contacting the help center, I need to find out the customer id by email and add it to the Request participants. How can I do this? Thanks in advance
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Hi, Question from one of my customer: Is there any way to open a .pdf attachment within a ticket directly with acrobat reader ? In order to edit it (in this case, sign it) and save and the a...
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I'd like to show a list of labels on a Confluence Page that we use for the Knowledge Base search via Jira Customer Portal. Reason: People who create kb-articles usually have no access to proje...
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- jira-service-management
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- search
- server
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Hi All, I am trying to automate how issues are assigned to our agents in the service desk based on what the issue type was when a customer entered a support request. E.g. when a customer repo...
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While searching the Jira Service Management documentation for a completely unrelated item, I stumbled across a recently updated document that says that one of the available types of custom fields for...
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Hello Guys, Need you help with this issue. Initially, we were using the "Incident Management workflow for Jira Service Management" workflow when handling incident request types. All process were ...
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Hi, Can you help me with this, we are in the process to evaluate Jira Service Mgmt for AWS Datacenter. Was unable to find the installer to download. This is for linux. &nb...
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Facing this strange issue where Create button is not working in JIRA.Debugged a little & found that there are errors in consoles ,haven't installed any plugins which will block it though....
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How To remove this
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I'm having trouble finding any sort of screenshots showing what Insight actually looks like and how it can be manipulated/customized with custom Insight fields... anyone have any that they share?&nbs...
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In the new Service Management issue view the field "Issue Type" is nowhere to be found even though we have it configured to show up in the configure screen section. We can switch to "old view" and se...
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Alguns de nossos clientes ao acessarem o Portal de Contato conseguem ver todos os chamados abertos pela organização mas existem alguns usuários que não conseguem ter essa visualização completa. Co...
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Invited customer to Jira with a service desk customer project role and they cannot create an account
I sent an invite to a customer at their email address. The customer received the invite and proceeded to create an account on Jira. Before the invite was sent I added the customer to the appropriate ...
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When the Jira email is used (IT@XXXX.atlassian.net) to create an issue, it does not show and no issue created. I have tried sending from GMail and Outlook - same results - nothing!
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Hi All, I have the next situation when I import an issue on my service desk management. When I import my CVS file, all the information is upload in the detail of the issue (Image 1) &n...
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Due to a divestiture, we are required to change our User Directory from the SSO of our old organization (via a Generic Directory Server type) to an Active Directory domain of our new organization.&nb...
967 views 3 0 Deleted user August 3, 2021 -
Estimados, como puede hacer para que puedar utilizar un correo de empresa para las respuestas??? ya que me aparece error DKIM al ingresar un correo mio. de ante mano muchas gracias! saludos
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I have the following description on a story: Case # 00579722 Subject: New Community site - Customer Reference Field is not Editable Organization: Hosted Data I'm trying to run a JQL as: ...
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Can you link multiple Opsgenie alerts to a single alert?
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Who is our company admin for IOTWorld Labs? I suspect it is someone who left the company and is not cooperative. In that case, how can I reset the admin? Thank you.
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Can new automation rule overwrite an existing automation rule
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