Community resources
Community resources
Community resources
Jira Service Management
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Hey everyone! I'm trying to pull some metrics from OpsGenie on the amount of incidents we had in a given time period and how many pages were sent out to teams in the same time period. I can...
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Dear all, I was wondering if there is an automatic method to close an incident when all of its alerts are closed, currently I am doing this "by hand" meaning that through the API, when an alert is b...
- Question
- alert
- api
- automation
- close
- cloud
- +3 more tags...
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...eturns the name displayed in your Jira instance. {{attachment.author.active}} : Returns true if their account is active, and false if not. {{attachment.author.timeZone}} : R...
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Hi, could you please advise where already existing automation rules can be located? When I go to Automation - I have only 'create new' option. We have number of rules already but I was not able to...
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I want to have certain applications developed simultaneously by multiple developers. Hence I would be creating a single project with all the user stories mentioned in it and having status and share i...
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Can anybody please help me? I need help setting up Jira Service Management to address the highlighted questions/issues in this PDF: Portal Screen > Request Form > Agent Screen ...
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Hi I added the service management but agents are having issues using it. 1. 1 user cant see the project 2. other users cant see the project, but cant open issues/tickets. I tried several th...
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I'va a Jira Software Project called, General. In that refresh button is there [check the SS below]. Now I created one new Service Management project, in that refresh button is not there. So how can I...
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Our company have any projects like support, sys-admins and other. How can i grant permissions to an employee for editing issue type scheme so that parameters such as fields and screens can ...
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When we open an incident in JSM, the system is creating an alert in OpsGenie using the integration between JSM and OpsGenie. Is it possible to to automatically acknowledge the alert in OpsGenie when...
- Question
- opsgenie
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First time asking here in the community. I just want to understand how the SLA works. When a ticket has been breached while assigned to person A, and was then resolved but not yet close, then the t...
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How can i put the boton "Attach" into the view issue service management as agent ?
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Hello, when creating a service request ticket And not specifying the type as in the following image SLA is not displayed. Is there any way that it is displayed despite not choosing a ser...
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Hello, I would like to know if there is the possibility of placing affected services as a mandatory field since that option is not shown as in other fields.
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Hello, i would like to know if i can have a set of users on standard license and another set of users on Premium?
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Hi, In the Jira service desk, how can give access to all projects in one action? I have multiple projects, when I create a user and assigned it to the jira-administrator group, it cant view ...
- Question
- jira-service-management
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I would like to know if Atlassian offers an option to encrypt my Jira data with my own encryption keys? Thanks
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Hello. How do I change the sender name of an email notification when the agent add a comment to a request? When I test sending notifications to a client, I receive notification email to my personal...
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How to enable and view the dashboards in the customer portal login?
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Hi, I am looking for a way to move/export/import customers (and their organization) to a new project. We nee to migrate from one service project to another in order to allow opsgenie bi-dire...
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We're currently using Insights to present dropdowns in a Request form. We have scriptrunner, so that is also an option. In the drop downs we have 2 lists, and a summary. Basically, ...
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Recently when testing my workflows by creating new issues I have noticed that when I create the issue it does not show up in the right queue. Every time I click the "Create" button and associate an i...
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Our upper management team has asked for a couple reports and I need some guidance. Backlog Progress They are wanting to make sure a specific team is making progress on backlog items. ...
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I'm looking to add other reasons for closing a ticket. The out of the box options are the current choices: I am looking to add more to that resolution list. I found a few solutions from ...
- Question
- jira-service-management
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