Community resources
Community resources
Community resources
Jira Service Management
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Hi Everyone, When looking at a ticket from a queue, you can hover over the Resolution SLA and it will advise the date & time the SLA will breach: When looking within the ticket itself (more...
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Does anyone know to enable the live chat plugin on Jira service desk.
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We are looking to implement anonymous reporting, can users submit a report anonymously via Jria? and be able to communicate back and forth with the project team member?
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Dear Customer Service! I would like to buy your support-ticket system, but I would need some help. My website deals with online content production and publishing, we use Wordpress, and a plugin cal...
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- jira-service-management
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I make an application on Flutter and I have a page, where I open the service desk through a webview, when I open it, it asks to log in first, enter an email, and then log in through a google acc...
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I have an excel workbook with multiple tabs that I want to load into my eazyBI cube - but it is only picking up the first tab of data - is it possible to load a workbook with multiple tabs and if so,...
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Team, I need to configure change management properly and have following questions 1. How do I get a link for Creating change, currently it opens in sub window and can't get URL 2. How can I create ...
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Anyone here migrated to Jira Service Management from Teamwork Desk before? Currently reviewing how best we can do this. We've got about 15 inboxes and tens of thousands of tickets in our Teamwork De...
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We've connected a custom email address to our account but how do we get customers that email our company support email address (that we've connected) requests to come through that (and when we reply,...
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Dear All, I am using the ServiceRocket Salesforce connector (trial version) to connect Salesforce (sales cloud) to JIRA Core. All settings are done and API token is also generated and is set in Sal...
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I have two Object Schemas: Location (LOC) and Equip (EQ) Location contains Region, Site, and Subsite object types. This schema is configures so it is visible by other schemas. Equip is configured ...
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I don't see any option via the UI or API to have a Slack channel created automatically when an incident is created. Surprised this functionally doesn't exist, or does it and it's not documented?
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Automation for auto closing the ticket once the reporter comment that consist a word "close"
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Hello there, I'm troubleshooting an issue where a service desk member escalates a ticket to another group (status) and Jira reverts back to the original status. As you can see from the history scree...
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We have used OpsGenie for a couple of years on a very limited basis. Mostly individual groups using it for their own things without a lot of centralized standards. We're now expanding the...
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We use Elements Connect to retrieve client details from our billing application's database and find this so convenient for our users when creating issues in JIRA Service Management that it's fairly c...
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I've been trying to get workload balancing to function on one of our service management boards. When I configured it, I restricted the users that were available to be assigned. Now, it's only assigni...
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Hi all, I would like to create a rule that will send a specific type of request (website) to another project instead of the service desk project. Is there a way that I can manually speci...
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On the customer portal (service desk), if a user selects a value from a check box, update the display name of another field. I know you can manually update the display names under the Request Types i...
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Olá, quando colocamos os chamados em Waiting for customer e o cliente responde a nosso questionamento o Jira esta duplicado os chamados em vez da resposta ir para o chamado, alguém para me ajudar?
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Hi everyone, I had a question in regards to my Dashboard that is connected to my board. If you take a look at the board (1st screenshot), including the "Done" column, I only have 21 issues. However...
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Dear, We are using 4 channels to be contacted : - The portal to reach the service desk or the IT departement. - 2 mail adresses to reach the service desk or the it departement. So if I want to ...
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En el caso de agente1 -> agente2, ¿Se podría capturar el agente anterior?
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Im having some trouble with the mails servers configuration. Im trying to enable "Adding commentary to an issue" mail handler but, i mistakingly erased the default mail server configuration. I w...
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Hey, I just got an email "Legacy Automation is being superseded by Automation". I know, that it affects only new sites (for now at least) but nevertheless I am wondering how you guys are gonna hand...
- Question
- automation
- cloud
- jira
- jira-cloud
- jira-service-desk
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