Community resources
Community resources
Jira Service Management
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How to add a customer as an Agent. My customer requires agent view. Which plugin in opsgenie is to be used ?
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Hi Experts JIRA Service Management provides the capability to Agents to manage announcements on Customer portal - is there any way we can do the same for JIRA side - staff side of view - I k...
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Good day! Tell me where to look at the handler settings? The fact is that the templates for the client come normally (picture in the attachment) In automation, it is necessary to register so that ...
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For the last week I have been unable to upload documents into JIRA. I get an error message saying "We couldn't save your comment" with a suggestion that it's due to invalid formatting. I have ...
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...nonymous, but on the Service project I am only able to select Public or Private, under Viewing Permissions in the Service Desk project settings/ Knowledge Base. The option Restricted which seems t...
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Hi, In our company we using one tool, where we have our organization structure, departments, units, managers an etc. now I want, when customer create ticket automate fill custom field the name...
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I have difficulty to setup domain restrictions for customer account login and ticket creation. This feature was on Admin>Site settings on Jira Service Desk, but I can't find it on the ...
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Hi, I am getting the below error when I want to add a link to the issue In issue I am click at "More > Link" I am checking my links and everything looks good
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Hi I tried searching community logs, but being new in admin role and not familiar with all the terminology, I could not find what I am looking for. I have a custom field ( I think that is wha...
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two questions around tasks: Is there a way to aggregate all of my tasks into a single list that I can work from rather than having to visit each project? Likewise is there a way to view all t...
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Is there a way to build documentation into the JSM knowledge base that refers to documentation created outside. Any tips and tricks associated with building the knowledge base for the products in con...
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If I'm on call, I want to make sure I get woken up when someone pages, even if it's off hours or my phone is on silent. With Pagerduty, I can get a loud, obnoxious alarm sound from the app e...
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How do I change the default calendar view to month, from week, on the Change Advisory Board Calendar? The week view, you still have to scroll, and we had a miscommunication because someo...
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Hello, I hope you can help me with my problem. I have a form that must be answered before advancing to a state, this I have validated in the transition that is mandatory. I would like to know if th...
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We create alerts with table results but when they send via the OPSGenie integration, we only see one row or its not cormatted as readable. Is there a way to solve this?
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A customer has asked me to include a field in the portal request form that they use to keep track of raised issues. This field has no relevance for me, so I would like for it to be hidden in the Jira...
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This work only on cloud. how to do the same with server version. Thanks
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I've attempted to import a batch of items into one of my Object Schemes. However, during the import, there were 3 errors, but I'm unable to find a way to view what those errors are, or which ones had...
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Is there a way to create an Insight report for Objects that are in Not Found status for 30 days?
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We recently updated our Jira Core and Jira Service Management implementation to v8.19.0/4.19.0. After the update, we found we were no longer able to move Issues that had any Participants. Our ...
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Hi all. Recently I`ve been wondering if there is a possibility to merge a couple of clients into one group so they can see each other`s questions? We are getting quite a lot of similar wuestions an...
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Dear Community Members, I am a new user of Jira service management. I'd like to add various IT products under Services within the Operations. We have different features that we will need t...
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Hi, If an user creates a request from the portal, it automatically assigns the right organisation to the ticket. However, if an agent creates a ticket for the user, it doesn't automatically assign i...
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Hallo, i am looking for a way to get aditional information to the reporter of an issue in Service Desk. Is there a way to get this data from an Insight collection of my users? Any hints? ...
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Currently for Jira Service Management the Customer Satisfaction feedback is only queried in e-mail notifications (if enabled). See https://confluence.atlassian.com/servicemanagementserver/collecting...
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| September 4, 2025 1:00 PM PDT |