Community resources
Community resources
Community resources
Jira Service Management
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Jira Service Management bug reporting capabilities empower everyone within the organization to easily report software defects by leveraging a Jira Service Management portal. Bug reporting portals are...
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Are there any docs on how to create scripts for OEC and how to use them? I have the OEC service running on a local server. How do I use OEC? Thanks, AG
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We recently launched a new ERP system for HR and Finance. To the end-user it is a single system. In order to better serve the users and provide a streamlined way for them to submit reques...
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I am working on an automation that would automatically send an email to a certain user when a certain issue field condition is respected. However, I am only abble to include one value. I would like t...
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Jira Service Management provides some excellent templates to help you get started. One template is HR service management and it provides a great way to help new employees on-board and off-...
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We have a need to have permanent message display that informs the users about a knowledge based document they can review as new hires. Right now it is in the announcements banner, but this is not a g...
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I have created projects in Jira Service Desk (Cloud) based on the different departments within our company. I have a Project called Quality that lists (or should list) all of the different forms for ...
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I have 2 different projects. I need to share the customers, instead add one by one. Thank you
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Atlassian has created a plethora of project templates for Jira over the last couple of years. This makes it easy for anyone to get started using their products. Each template has been tai...
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Hello, we have poor functioning in one of our projects. Although we receive an email from a specific address in our mail account, this email is not converted into a ticket in Jira. Can you pls help ...
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Currently, my request type groups are displaying in a drop down menu above the request types. I have seen lots of images where the groups are displayed to the left of the request types.
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We migrated to the Cloud (from Server) with assistance from a vendor. I'm sorting through a LOT of post-migration cleanup tasks especially related to Service Desk / Service Management. This one reall...
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We are trying to set up the first-ever service management project and we are so overwhelmed by this and need someone who might be willing to give us a hour to explain some basics - we want to set up ...
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Which SQL should I use to bring the SLA related information from Jira Service Desk? We are using PostgreSQL.
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Hello, we currently have a production instance. I need to create a new instance and a new domain name. This instance should pretty much be a clone of our current instance except for user access and t...
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I created custom field, user picker (single). When I associated the field to screen and refreshed the associated issue using screen, it's not showing up. There is already an existing user pick...
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when a customer comments on closed ticket via email i woud like the status to update to reopened how can i set this up? i tried it via Automation but did not succeed yet.
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We are using Jira Service Management for supporting our customers. Besides letting our customers visiting our portal and selecting the request types directly, we also want to enable our users to crea...
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I've gone through a 100 posts about date but can't work this out. When i GET from the API the date is in format 2021-12-01 but it doesn't accept it when using POST. Anyone know what format ...
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Hi, I have the problem that when creating a new ticket, the notification should go to three users, which has also worked until now. But since short one user gets no more emails from this event, the ...
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Dear all, We are using Service Desk customer portal in our company but at some points, user are able to reach the url ../servicedesk/customer/user/signup which then pops up a login page where user c...
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- jira-server
- jira-service-desk
- server
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I am looking for the options to remove the "People" and "APP" from the top default tool bar for JIRA Service Management. Any known solution for this? Thanking you
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Team, When a requestor sends an email to our servicedesk by copying other to that email creted issue/request is automatically putting those other users as "Shared with" under customer portal. But wh...
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I'd like to add a 'system' field to this view for this type of request type (Fix an account problem), so that users don't have to type this, but instead select it. I'm guessing it's possible? I could...
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Create a date time field called In progress time stamp and capture time stamp ticket when it move to in progress status
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| June 20, 2025 12:16 PM PDT |