Community resources
Community resources
Community resources
Jira Service Management
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I cannot get a custom field "Product" to appear in a list to select in a Request Form. See the issue. It appears OK in the context list but should it? And it can be added in another Requ...
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How many people have migrated from the old service template to the new one and what issues have you had? My major concern is being able to access old tickets and resources from the old template. Any ...
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FAILURE OAuth token not defined for connection. OAuth Authorisation required. 25/Aug/21 6:42 AM this is from the log when testing email request and when testing m...
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I have been trying to automate an email at the end of the day that has a summary of all unassigned tasks. I have created the automation, but this rule send email for every unassigned issue that the J...
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If someone does not respond to an OPSgenie page, I want to escalate to the previous person in the same timezone. If I am follow-the-sun for escalations. US1 8am-8pm. India1 8pm - 8am. US2 8...
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About to set up my first JSM project for my IT department and looking to leverage the learnings of the past in terms of metadata configuration and structure. Beyond the defaults, is there any guidanc...
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Found this article about customizing the workflow statuses as I want to rename the statuses displayed in the customer portal but couldn't find the same page on my service desk. https://support...
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I have created a custom field with drop down options and need to add and edit some dropdown options. How do I do this? What I have done: Settings > Issue Settings Custom Fields > [custom f...
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I am testing Jira Service Managment Free version However for a few reason, I am using storage very much like below. what happen? If i use it continually... (Sorry. it is Kore...
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Need help with getting a user to be able to reply to an automated email out of Jira cloud and it show up in the comments section. The Issue ID is part of the subject line. They have access to the sit...
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We'd like to see a board for our JSM project, where the tickets are the results of a particular saved filter. Is this possible?
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We as a company cannot let other apps talk to anything like a https://automation.atlassian.com/pro/hooks/<...> for an incoming WEbhook Url and may need a custom subdomain to this url...
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I am trying to add a new user to both jira service management and jira software, but it does not allow me because it says that there are no licenses available, how can I see which users have which li...
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We've been using the Affected Services field to link our incidents and service requests. Now, the time has come to report on them. I have yet to find a good way to do so. I've explored ...
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I use Microsoft Power Automate and the Jira connector to automate some tasks that come from HR. When I try to create the issue for that task, I can't actually set the request type. I'm just wondering...
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Hi, I'd like for my customer to be able to input the specific software release associated with any bug or service support issue they are having, but I'm struggling to figure out how to add that as a...
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I am trying to integrate elastic with JIRA.Any leads would be really helpful
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Hi, We add multiple customers in our Jira Service Management, and some of the users, forget to not add customers with a license, more exact in jira-software-users group. Can we restrict somehow add...
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Hi all, I'm wondering if there is a way to rename organization in a service desk project without removing and creating a new one, cos it would involve customer migration to the new organization, whic...
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We currently have a lot of mailboxes with our current helpdesk provider for addresses that don't actually exist as a physical mailbox on the mail server. They are just anything we want on a catchall...
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Our clients would like to not see Resolved issues in the issue view in the portal.
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In order to keep my Service Desk Agents license in control, need your help understanding how can I add a user on a team that won't require another license. I have two users I want to add as team memb...
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Hello, I am trying to filter using the "Inventory & Purchase" status for my Filter Count widget within my dashboard. When I use this status I can see that I have, for example, 3 items within th...
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If I raise a request in JSM, can I get this to email it to our client like the same as sending them an email? (As opposed to waiting for inbound emails/requests).
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Hi there, Could you please advise why when I'm changing a user who is not working in the company, it is still appearing as automatic assignment in the attached request type ( hidden field ) ...
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