Community resources
Community resources
Community resources
Jira Service Management
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I have setup an Automation email for Reply to customer comments. I am using {{comment.body.html}} to display the information added to a ticket. After adding an image, the email received will sh...
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I wish to filter a Ticket View view a Single List Custom Field called "Product" but it is greyed out. "Product is not applicable for the current project and/or issue type". However it does appear i...
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Hi Community! Is there any way to export all Jira Insight data automatically? Or by API?
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I was trying to follow this document: Integrate Opsgenie with Microsoft Azure Service Health | Opsgenie | Atlassian Support so that we can get OpsGenie Alerts created when Microsoft ...
- Question
- opsgenie
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I would like to create a new Automation rule that transitions from resolved to closed after 3 days. I have created the automation that transitions to close but it does it automatically.
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Hello, I am running Jira 8.17.1 hosted on Ubuntu server. Whenever a ticket is created, I would like to have an email sent to a DL two whomever needs to know a ticket is created. Currently, if someo...
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Hi team, How to force approver who declines from mail or portal only to leave a comment when declining? Please advise
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For context, we currently have Customer Sharing set to the the "Customers can search for other customers within their organizations, or manually enter the email address of other customers within thei...
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When viewing a schedule, I'm easily able to override another user's shift by clicking the "override" button in the popup/bubble, but there's no button for myself. I assume the intent is that I don't...
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Building a new JSM and planning to incorporate Automation for Jira, but corpo hasn't approved yet so I'm building AfJ use cases in theory. Question: Can you run Automation rules based on the J...
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I have a Jira Service Management project with a service desk where people who do not have licenses can log issues for our IT, Data, and Dev departments. I have set up boards in Jira Software where th...
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Hi All!! I have this issue. I have a custom field that is populated in a post function with a group. The thing is that when I try to transition the issue is showing me the following...
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Hi I'm an admin of a project in Jira, I would like to know if is there a way to change the Email notifications format to txt for just one customer, a specific customer (who doesnt have an...
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Hi I have enabled the customer satisfaction as attached but the user is not getting any e-mail when his/her tickets are closed. Please let me know if I have missed anything t...
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Can we disable the key that is literally appended to everything in the system including the subjects of emails?
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Hi, Is possible create an article in confluece from issue in jira? I look for create a report from an issue o generate a template with some data from a project/task issue. Th...
- Question
- confluence
- jira-service-management
- report
- server
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Do we have to use the portal with requests etc for customers to access or can we just disable it completely?
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Hi all, Is there a way to identify group usage in Jira Cloud? I need to find out which projects had been assigned to a group. I've try the advanced filter, but it will pick a user of the grou...
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I Have set up the SLA's and they were display perfectly fine when viewing the ticket in the queue I have logged a ticket again, when i view the ticket in the ticket queue, it doesn't sho...
310 views 1 0 Deleted user August 25, 2021 -
Hi! In our project we tend to receive several issues via email that we don't want to measure as an issue in our project, so we proceed with manual removal. Just in case to clarify, there is no ...
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Hi Jira Community, I recently updated the Time To Resolution SLA we had as shown in the screenshot below: Then suddenly some old tickets are showing in the Time To Resolution report which makes...
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I am 99% sure this happened originally on the default workflow etc, but various edits to work flows and screen schemes must have kicked it off. I want to get the status of an issue to automa...
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We are setting up a process for incoming requests, with hidden fields set on the customer portal. One of these fields is 'Assignee Group' we cannot use this single group field in the workflow approv...
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Hi, Looking for detailed end user documentation on how to get started with insight. Not really able to find anything in depth. It is either marketing information or just basic stuff like create a sc...
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Dear JIRA Support, At the moment we have JIRA setup with both application and Database in one VM. We wish to separate our Application and Database to different VM and also change our databas...
- Question
- jira-service-management-server
- server
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