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Jira Service Management
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Hi, I would like to know how to customize adding more columns in the customer interface in JIRA SERVICE MANAGEMENT. I specifically want to add more columns to be seen.
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Obsolete.
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I made some issue changes in Jira admin and now anytime I edit an issue, it requires a resolution status. How can I undo/remove that requirement?
- Question
- jira-service-desk
- jira-service-management
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Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...
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Hi every body, Does any body knows if there could be any native or market place tools that get provide me automaticly this two informations when a user create a ticket : browser used...
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Our company uses Control-M to schedule all of our system's processes. Currently when a failure in Control-M occurs a "first-response" team is notified and manually calls someone related to that failu...
- Question
- opsgenie
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Hi, I'm setting up the alerts for Incoming call - in particular we want to be alerted when a voicemail has been left, (the initial call has been missed). The choices for the Incoming Call notificat...
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We successfully set-up a custom e-mail address (from AWS Workmail) in Jira ITSM. However when sending e-mails to this address for testing, they do not arrive in Jira ITSM. The logs unfortunately are ...
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Is it possible to add a custom button in the Jira Service Management (Cloud) Issues menu and activate the rules for the automation function by pressing the button?
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My insight application won't start after a jsm upgrade 8.6.1 The logfile says that the customfeilds can't be enabled. Modules that cant be modifed. - deprecated - referenced single - readonly -...
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Hi Team, I have got this issue whie forwarding the closed alarm at JIRA from Opsgenie: "Could not send [resolveIssue] action to Jira [JiraSoftware]. Reason: 400 Bad Request: [{"errorMessage...
- Question
- cloud
- jira-software
- jira-software-cloud
- opsgenie
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I'm testing our cloud JSM before migrating from our self-hosted server. We have got Atlassian Access working with our ADFS. Now I need help to understand how can I make all my colleagues that are me...
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We currently use Jira Service Management for internal users using the portal where we can control the data submitted and categorise as required. We now are considering deploying to external cli...
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Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...
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We have updated by T&Cs in our company. Following are the requirements:- We want a method or way for
New and old customers need to actively confirm that they agree to the GSEP Terms of Use Customers need to re-confirm if GSEP changes the Terms of Use Acceptance Criteria: Is there any plugin that ...
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Hi, we are currently using Service Management and Jira Software on premise (and are aware of end of service). I guess there must be a way to send Tickets from Service Desk to Jira Software (as Bug ...
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Hi, Is there a way of granting permission for custom fields? I've created a custom field and I want to be the only being able to edit that field, not anyone else inside the project. Is this...
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In JSM, i have created a incident workflow. So when the developer ask for more information there is a Status "Waiting for Customer", but the tester is unable to see the action/trans...
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Hello, I have a dropdown field that has a different selector list based on which project it is configured to. For example: FIELD A: Project 1 1 2 3 FIELD A: Project 2 4...
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Is there a way to override this and bring that functionality up to customer view?
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...pplication/json") .body([ subject: theSubject, textBody: textMessage, htmlBody: htmlMessage, to: [ reporter: true, // bug - 500 error when no reporter assignee: true, // bug - 500 error when n...
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Hi, I'm trying to setup either a notification or custom email to certain assignees only, once a filter subscription has been executed!? I only want the email to be set to users that are assigned to a...
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hello i have created custom portal group for my helpdesk I want to display the portal group in the support ticket in Jira Service Desk is it possible ? regards
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When we add users to JSM they are getting a email from opsgenie@opsgenie.net with the email: ##################################### Subject: "An account administrator has invited you to Opsgenie...
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Hola, Tenemos un proyecto de soporte y queremos que cuando nos llegue un correo electrĆ³nico especĆfico (ej: nuevo empleado) nos genere automĆ”ticamente un ticket con los datos que contiene el correo....
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |