Community resources
Community resources
Community resources
Jira Service Management
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One of our Jira projects is organized like this: * Epic X * Task 1 * Task 2 * Task 3 * Epic Y &nbs...
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I created an automation rule that places a comment in a ticket to tag the developer's name when they make a commit on a ticket. It was configured to post as `Automation for Jira`. It was f...
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I am trying to create an automation that will add a sub Task to a Story when a new bug is created that blocks the linked story. (I know you can create sub bugs as a type, but that is not an opt...
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We recently discovered that our customer email channel had an OAuth 2.0 error that prevented emails from being processed. It just needed re-authorization to resolve, but upon further investigation, w...
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Hi, I'm currently trying to compare the number of days between two custom-field and a hardcoded number of days. The two custom fields are "Leaving date" and "Coming back date". By using the smart v...
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Is there anywhere I can go for a comprehensive list of Project level permissions? I need a list of these permissions that are not Global permissions and do not impact global settings. Any help...
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Hi We have client set up with a number of users The client would like the following ability 1. User A submits a ticket 2. We work on ticket and submit a response 3. User A notifies or assi...
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点击项目设置，然后点击电子邮件请求进去提示没有适合电子邮件通道的请求类型。还有通道那的电子邮件怎么启用？
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En Jira service management en el Proyecto en la sección del panel izquierdo en CONOCIMIENTO -> Informes -> personalizados cómo se puede filtrar por los agentes designados al proyecto. Como por...
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Is it possible to clone a ticket based on ticket workflow status to a different board via automation
Hi there We are trying to implement JSM workflow at the moment, but stuck on how to implement automation from a Service request to an Existing Board What we have so far : JSM Project A&nbs...
- Question
- cloud
- jira
- jira-service-management
- workflow
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Hi Insight shows 0 Object Count for all schemas But there are objects in the database Re indexing insight takes 58 seconds and nothing changes after that. How do I fix this?
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Hi! I am trying to set up very simple automation. We're getting mail to support mailbox with alias from the product: product.support@company.com Ticket is being created, Request participan...
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Hi all, we would like our customers to select a "parent" issue which we link to their new request. Currently, we do this via a simple text input field. However, even with validation users could ent...
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How can I link Service Desk and JIRA Software project such that the tickets being deployed in Service Desk can be grouped in JIRA Software project Release functionality?
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Jira Service Management (JSM) serves as an innovative ITSM system for dev, IT Ops or business teams. Through an integrated service desk, customer or user requests can be worked on. Furthermore, issue...
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I have configured a new template for the email response that automatically sends to a customer when a ticket has been changed or added to. In this email, it shows the customer the name of the agent ...
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Hi, I have users in a multi user pircker which is an array list. I want to remove them from group "jira-software" . How to achieve same? I don't want to pre define the list of users as user ...
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Hi, I want to return a result which is like, number of issues that were assigned to a group eg. 'xyz' on creation this is ok, but the latter part of this is, then this 'xyz' group routed those ticke...
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Hi all I am new to JSM and struggling with reporting. How do I create reports\filters\dashboard that allows me to report on monthly stats without having to go into each report per month and update ...
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How to search for issues not created in the last 90 days. In other words, how do I search for issues older than 90 days to see which ones are aged tasks.
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It is possible to disable e.g. Czech Language in JIRA Cloud - on a global level? We want to push our employees to use Jira in the English language only. Thanks
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...s the comment always is public and not internal. My JSON Object: { "transition": { "id": "761" }, "u...
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Estimados En mi ambiente de JSM Cloud, tengo un grupo de agentes y si uno ellos debe aprobar una "solictud de servicio con aprobación" funciona muy bien, pero la necesidad es que el aprobador sea un...
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Hello, We have a request from one client to increase the file size of the project. I'm worried about the impact for other projects, could you please tell us the consequences.
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Hi Is it possible for customers to @ colleagues in public comments on service desk For example could I comment "Looks good...can you test please @Bob@bob.com? O...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |