Community resources
Community resources
Community resources
Jira Service Management
-
For analysis purposes, we are generating several custom html-reports according to the issues. So now we want to show the rendered HTML content within the comments or the descriptions. How...
-
Hello everyone. How can I change my sender's name to a generic name for all email notifications?
-
We are a small company that want to start a service/support desk. If we provide the link to our service desk, and a customer uses it to open an issue, will that customer be able to see our other jira...
-
Dear Support, my cloud have a problem with sharing. When i tried sent a letter to my cooworker, other people cannot connect to my cloud. "Account vovaborisov@gmail.com has not acces to this ...
- Question
-
We have purchased Jira Service Management Cloud and wanted to know what training is available. Cheers and thanks, Diego
-
¿Cómo se podría autollenar la información repetitiva en una solicitud o requerimiento? Para ejemplificar se puede considerar algo como la imagen En el caso de resumen y descripción para que sol...
-
En un "Proyecto" -> "Configuración del proyecto" -> "Ajustes de satifación" solo permite editar la pregunta pero no los escritos debajo de las estrellas. ¿Cómo se puede hacer para cambiar ...
-
Hi Jira Support, We have an issue and we need some clarifications: Currently we are using jira as our ticketing management system. And users are authenticating through their active directory ids. ...
-
Hi all 👋, we're currently migrating our Jira Service Management Server to Cloud. I'm looking for a clean and easy solution for the user migration. I mean, without migration all my users (300+) into...
-
I'm implementing a pre-boarding flow using JSM. In the flow the automation creates a lot of sub-tasks and appoints them to different functions in the organization. Today the head of HR came...
-
Dear all, I'm checking on the report section on JSM and noticed all bundle report is shown as summary data, SLA and etc. However, if I want to show all the data in the report to show what is...
-
Dear all, Now we're starting to use JSM and we already assigned the service agent to receive the ticket and update. However, if I want to enforce every service agent need to use the MFA.&nbs...
-
Hi , I have ask about Jira aautomation rule based date? I want create automation by issue created time . So ı have already algorithm about this automation . My algorithm is ; When Issue Cre...
-
How to assign issue to a group or assignee and send an email notification when ticket is created ?
-
Customers are not receiving an email invitation when I add them as a customer. Notes: The "Customer Invited" email notification IS turned on. All other notifications are sent successfully.
-
Hi We are offering support in multiple languages. I am trying to build up multiple queues based on language. For instance for our anonomous users it would be nice to build queues based on request la...
-
When the ticket is updated, a notification email is automatically sent and the email contains the follow common message: To reply, click on below link and add comments to the ticket. 返信は下記リンクからチケット...
-
Hi there, I was wondering if you can display a field based on the value in a list. We have a request to allow email attachment sending, all attachments are blocked due to content. On an exception ...
-
Hi there, I am adding some fields to be used in some forms, these fields are populated from every location within our buildings. We have multiple buildings across multiple floors and within th...
-
Hi There, I have an automation rule where the last part is to send a EMAIL to SMS. My SMS provider asked me to whitelist the "from address" (from Jira automation) for this to work. I cannot find ou...
-
Hi There hoping someone can help us out. We have written an automation rule in JIRA SM that will send an email to a person after a Priority A ticket is open for 15 mins but I want to m...
-
Hi there, In our workflow we have some specific information that needs to be collected when a ticket is submitted. For example we move people around all the time based on projects, team sizes and t...
-
Hi there, I am looking at JSM now as a potentially new ITSM solution and have an initial question about ticket routing. Currently in our system if a ticket comes in from the portal or via email dep...
-
Hi all, When I go to the CDR Portal I can see that we submitted our report and we have had no response for further information. However I would like to download a copy of the report for our records,...
- Question
- jira-service-management
-
Hello Team Do internal communications within the ticket where "@username" is used ...generate a email or just an alert within Jira Service Management.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 16 | |
| 9 | |
| 9 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| Tuesday | ||
| Friday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |