Community resources
Community resources
Community resources
Jira Service Management
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I have administrator permissions (JIRA service managment (cloud)). Several projects have been created. How can I see what (content of notifications) and when JIRA has sent to a reporter(watcher, assi...
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Team...is there a way to have different WF per request type within a issue type...or do you have create a new Issue type?
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Example: I need to send a reminder to an issue assignee two times a day while a ticket is open. I have a CX channel and I need to mention the assignee name for this reminder at for example 9:00 am an...
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Hello everyone I have a question concerning the object/subject of the email that Jira Service Project send to the client according to the settings. Having clients with automated system set up...
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Hi I'm nearly finished setting up our service portal, but have noticed the summary of each portal group detailnig the issue request types, is just a single line broken up by commas. This would look ...
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Hey guys Trying to push notifications with {{object}}, using Insight triggers of Automation for Jira. So far I see we can use {{object}} {{object.key}} {{object.id}} {{obj...
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Hello guys, Since yesterday, we noticed that comments are not showing up anymore on our tickets in SD. Until yesterday, everything worked perfectly. Now, the customers are sending email...
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Morning all, We have several users that are not providing details for us to assist in fixing issues. I was wondering if there was a way that we could set something up that would be similar to a temp...
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Service management page is empty : servicedesk/customer/user/login?destination=portals opens only blank page with blue/white backgroup. We also cannot open secure/admin/SDConfiguration.jspa , also ...
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Hi everyone, I'm exporting data from JIRA to google sheet using the Jira Cloud for Sheets extension. It works really well! However, I don't seem to be able to export the texts of the checklists...
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Hi everyone, I'm having an issue with the customer access portal. When my customers create a ticket, they appear has anonymous on my view : I setup my jira cloud with the following par...
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Automatically change the status in one of Jira service management project but no automation rule is
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Hello everyone. How can I restrict configuring columns in Jira Structure? For example, making columns editable only for Jira administrators. I tried to add restrictions by Manage Structure and...
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We have a current Service Desk project that is linked to a mail address that our customers can mail us on to get support on various IT related topics. We want to have a second service desk that is re...
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Hello, My company has recently changed name and I need to change the Name of our Project and also edit the introduction text as this includes the name of the old company. I have followed all the ins...
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I use K15T backbone sync, so I'm not sure if I should start with them, or if someone in the Atlassian community can help. If I make an internal only comment, how can I make that same comment pu...
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Hello, I am trying to import to an Insight Schema using Insight Discovery after scanning but I am unable to because it requires a license. I am also unable to find the Application under "Find ...
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This workaround is meant to help projects where it is necessary to assign a new issue/request directly to a specific agent to better organize the queue management. For a such scenario, ...
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nvm
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Hi, i have a interesting case where i try to hide a Field based on Group membership. It is very important that the field is only shown to People of a certain group over a number of different Projec...
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When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email. But instead of getting the reporters name, I get a...
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Is it possible to create a new status with a customized notification and add it to a workflow? We are looking at the possibility of using Jira Service Management Standard and over 50% of our efforts...
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I would like to provide a saved search for my team which shows all alerts which are either currently open, or were closed within the last 24 hours. Is this possible? We have all our aler...
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I have a user developer who is building an integration with one of our other tools. They are using the API integration and are able to submit alerts which work and we have configured a Jira Service M...
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Our on call schedule starts at 5PM Central Time / 6 PM Eastern Time and goes until the start of the next business day 7AM Central / 8AM Eastern. One of our team members just started on call, for our ...
664 views 1 0 Deleted user November 16, 2021
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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