Community resources
Community resources
Community resources
Jira Service Management
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How can I resend the link for customer to acitvate themselves to service-desk portal. Usually when ticket is logged for the first time they got invitation link to register to service portal. B...
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A company that uses JSM and require extremely high availability at all times are seeking clarification on how well JSM Cloud handles node failover. The documentation viewed to date https:/...
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Hi, According to this link https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/ it is possible for Insight...
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Hello, is there any chance that I can resend the satisfaction survey for customer? Best regards, Nataly
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Hi there, we have the problem that the file preview is always zoomed. On 27 inches, 4k and half size, the zoom is 170%. At full screen, same hardware at 348%. Is there a way to only ever get 100% ...
352 views 1 0 Deleted user September 1, 2021 -
Hello Community, We need a good reporting solution since Jira reporting and dashboard out of the box is very limited. I have tried a few apps from the atlassian marketplace like eazyBI, but they do ...
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When creating a task in the jira project, it is possible to specify the start date of the task execution. And how can I specify the start time of the task execution? This is necessary only for info...
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I have a workflow for off-boarding. I need to add another status as Closed and transition it from Resolved to closed. But I am unable to add the transition.
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We are exploring the Jira portal for our IT Service Desk and hope to have users directly logging support tickets via the portal. We want to use the Jira feature that suggests articles based on the co...
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We have a couple of users who find even default filters such as Created Recently are taking minutes to show. Dev tools show the issuetable POST - the actual JQL query - is pending for ...
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- Opsgenie に関する日本語のドキュメントは準備されていますか？ はい、ご用意がございます。下記のURLよりドキュメントをご確認いただけます。 Opsgenie リソース - Opsgenie は日本語の技術サポートに対応していますか？ 大変恐縮ながら、現在のところ Opsgenie は日本語サポートに対応しておりません。日本語サポートを提供している製品に...
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i'm brand new to jira. but if i have an internal request for an upgrade can the request kick off a series of other tickets? when that request comes in, the person doing to the upgrade need access to ...
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I'm setting up a new project in our JSM instance, and the client is asking for the Customer Request Type to be filtered. Kind of like how in the portal they're separated in groups, but in the Agent ...
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Hi there, We just ran the beta migration assistant for a trial run of our non-prod environment. A few little issues here and there, but nothing too problematic. In the logs, there were 3 queue...
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Using cron: 0 7 10 JAN,APR,JUL,OCT, * results in error: Checking the cron it is correct as this is the first month of every quarter::
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For example. Customer raises a issue ticket and that issue ticket also gets created on a software project? Or some how we can connect those tickets.
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Quando o cliente pesquisa por um artigo no Portal, o título aparece porém ao clicar aparece a mensagem: Sem acesso - não tem permissão para visualizar este portal. O contexto: Temos o portal web c...
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Hi, I'm having trouble removing tickets with the status of Closed from my JIRA queue filter. resolution = Unresolved AND status != Closed What am I doing wrong here? I understand tha...
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When I look up hierarchies for Jira, it is regarding epics/stories/tasks. Is there an organization hierarchical level? Example, Parent Company and Child Company? https://confluence.atlassian.com/con...
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Hi All, We are using rest/servicedeskapi/request API to create JIRA ticket. Now while creating the ticket by default issue creating as Incident, but we want it should create default as Problem in J...
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Hello Atlassian Community, Emily here from the Product Marketing team at Atlassian with some new exciting updates for Jira Service Management Server and Data Center 4.19 (full release notes here). ...
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Hi all, is there a way to force the customer to fill the Service Management form in a given order. Like: the second field is only selectabel after the first one is selected, aso? Thanks in advance...
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A lot of email requests are rejected according to the log and the reason given is 'Bulk mail'. We need to receive every single email that comers to that address - how we can ensure that Jira does no...
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Gostaria de adicionar pontos de historia na visualização de subtarefas, como visto na historia já mostra e esta correto, tentei alterar a tela mas não consegui identificar onde é que eu altero a part...
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Hi, I've created a linked service from our data factory through to jira as we want to download the jira tickets into the warehouse and do some reporting on them. I can see the jira objects however p...
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