Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I've set up a Team member in our Service Desk so he can work tickets, and I've set him up in Tempo. The problem seems to be that I'm not sure how to connect his Jira user profile to his Temp...
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Requirements for ticketing system: Ability to create SLA calendar with KPI for tasks and reports for them; Auto-replier based on specific rules (e.g. thank you for your email. we'll get back to y...
435 views 3 0 Deleted user September 6, 2021- Question
- jira-service-management
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Hi, I would like to make an integration between JIRA Service management cloud version 8.16.1 and MS SQL DB server to push data like issues and projects from JIRA to be saved...
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All front-end and admin pages stay empty. Restarting Jira does not resolve the issue. The following messages appear in the logs: Failed to run performUpgradesUnsafe tasks from factory com.a...
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Hi when raising a JIRA to a client via the JIRA service management section does anyone have some clear guidelines how to do this? Is there a way to alert specific users under an organisation and not...
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Hello, in the last weeks it sometimes happens that requesters do not receive our answers via the ticket system by mail. We cannot recognize any regularity in this. Both new and existing customers are...
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hello. We are implementing a Service Desk Project with a Knowledge Base that should be available in German and English. We are aware that Confluence, does not support multilingual content, so...
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I have already created one workflow which is valid for all my issue types. What I need to do is create a new workflow which has separate fields for my change management process and I am struggling t...
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Hi, I am working on the integration of OpsGenie and Active Directory. I need to know that Is SCIM supported by SCIM?
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In terms of customer satisfaction we had to enable the customer notification for Request resolved. Such notification however overwrites the automation set for Request resolved. This is not suitable...
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Hi all. I have about 2000 clients that have different SLA requirements, about 500 of them have the same SLA, the rest are different, they all have different codes(IDs) as well. I've managed to crea...
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We are unable to access the portals on all service desk project. This is the error message we got. Encountered a "403 - Forbidden" error while loading this page. Kindly help resolve ...
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Hi, We are using Insight as our CRM system. We have 3000+ object and all of them has got 50+ attributes. There was a request to list all objects that defined attribute was changed in an interva...
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Hi, I have a problem setting the approvers for that kind of workflow (pic.1) for my company because when I move to the Approvers field (pic.2), that was only 1 field of Approvers that can visible. T...
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On our JIRA service desk channel portal, we are getting different URL which redirects to same page with a slight different design. Following is a snap of breadcrumb on our service desk portal:  ...
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We are currently preparing a knowledgebase in our company intranet application which is Interact. Can I link query this location from Jira in anyway so that we are using this 3rd party repos...
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Hi Support, We are receiving the message "Signup is not currently available" in spite of the domains being whitelisted and email verified. We are able to create tickets from direct email marke...
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Hi i have created a simple integration between Jira software to OpsGenie. in short, once new Jira ticket created new Incident is created on OpsGenie and routed to specific team. base...
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- opsgenie
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Hello! I'm working on our CS tools and I am looking for a way to group tickets that have the same symptoms (eg we would have a master issue 'LED stopped blinking' and then under it, all the ti...
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I'm using the Jira service management project. I want to make two changes: Change Jira Status text color Change Jita Status background-color Please check my workflow:
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Preciso que os usuários que estão no campo "aprovadores" sejam notificados pelo Slack assim que o Status do Chamado passar de "Aguardando Suporte" para "Aguardando Aprovação" O problema é que te...
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Hi Team, Scenario is I want the connection with Jira and Success factor so that whenever at the time of creating ticket in Jira i can pull our certain details from the SAP successfactor...
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A Project Leader for Project_A is requesting to have access to "Make Bulk Changes" but only to Project_A. JIRA's documentation has a bunch of jargon circling around but not really user / beginner fri...
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I've created an automation email below Expire: {{issue.HR Access Term Date}} and I've changed it to {{issue.customfield_10230}} On the Jira form, Expire = HR Access Term...
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I am creating customer requests from tha Service Desk API, and i want the notifications to be sent to customers by the email support@my-domain.atlassian.net but it keeps sending from jira@...
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