Community resources
Community resources
Community resources
Jira Service Management
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I got an email that says my subscription was canceled. This is a free account but it wants me to add a credit card. Is this a glitch or do I actually need to add a CC# for a free account that I creat...
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Hi There, I'm trying to set up an automation rule on the following conditions. 1. When ticket status is changed from "Work In Progress" to "Waiting for client response" immediately an...
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When an agent replies to an email and adds an attachment, the attachment is not visible in customer's email.
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I need to add an additional field that is tied to a fix version. Is it possible to add a custom field to the "Create Version" form
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Hi...When I migrated to JSM, I created a custom field to capture the old ticket reference from our old ticketing system. This is a single line text field called SLRef. When I now export data, I face...
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-Added 4 users with "Administrator" Role to a Company Managed Project. -This is a business project. -None of the users are able to access the project nor receive a link to log into the project. &n...
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I've searched through the discussion forums and there are several discussions on this question, however no workable solutions above link mentioned using an app, however as there is a monthly...
2,495 views 4 0 Deleted user September 17, 2021 -
Hi, when I receive a new issue or service request, I am not receiving a notification about it. So, I have to check my panel constantly, in order to find if there is something new posted. What I need ...
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Hi Team, We try to import the jira server backup.zip to cloud at the time showing entites.xml file doesn't exist . can you have me to resolve the issue
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Any reason someone who is "reporting" issues shows as inactive? Is there a way to re-activate them? Charlie
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Hi, I am trying to understand the difference between Jira Sprint/Kanban framework and the Jira ServiceDesk queue. I am planning to migrate my old data from Jira to Jira ServiceDesk and looking for a...
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Hi, I'm trialing the Jira Service Management and have created a form for end user ticket submission. What I could not understand if the end user needs to have a jira account to submit a ticket. I ...
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Hi, I'm getting the error "is not a valid email address" when trying to add customers to an certain Jira Servicemanagement Customer portal. I do the following: Customers in the Jira Servicemanagem...
2,344 views 11 1 Deleted user September 17, 2021 -
Hello, Can you somehow change the content of notifications that come to your email as assignee or request participant? So it isn't in format [Jira](key)Summary, but rather [Asignee](location)Summary...
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Hello, I want to redirect customer to a web site after trigging a transaction, the URL is stored on a custom field . I'm using JSM on cloud. Could you help me with any idea please. Th...
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We're using JSM for our quality management system, with myself as the primary user. I've discovered that user replies to the emails the desk sends out aren't being recorded in the tickets. E.g. I use...
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Hello Community My company has recently had a case when we needed to derive a priority using a rather complex Impact / Urgency matrix. There is always a way to create a long-running set of if-else ...
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As per the title, we have one user face the issue when updating one of the columns in the table grid editor, system will randomly miss out on one or two lines. Is that any similar cases that happen b...
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Hello, We are migrating to Outlook365 and I need to switch over all of my Service Desk Projects. I've set up the OAuth 2.0 Integration and the tests succeed, but when I go to a JSD Project and switc...
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Is there a way to quickly sort based on a column value? I see that you can quickly sort either descending or ascending alphabetically but that seems to be it. My use case is that I would ...
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We had to migrate our domain and it changed our IP on Sept 12-13 and it impacted receiving all emails for a short period of time. While that issue has been resolved, we are still not able to re...
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1. The migration tool does not migrate Jira Service Management projects. Is there another way? 2. The portal does not match the Server edition. Is there a way to make it look the same?
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Hi, Since there is no way to clone a project. I created a new project B sharing the settings of project A. I trashed project A and saw a message saying that the project will be permanently deleted ...
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Hello, I'm trying to understand People are added/removed to/from a project and how they are assigned to groups. I've got a service project where some have been added via Project settings>...
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Hello, I'm trying to create an automation that creates a sub-task that essentially mirrors the parent task being created. I was able to replicate all fields except attachments as...
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