How to prevent a ticket from being opened in duplicate?

[Brenno Maia]

I have a project that receives a ticket opening whenever our monitoring finds a bug or an error response.

[Jack Brickey · Accepted solution]

You need to perform de-dupping outside of JSM as it has no means of assessing duplicates.

[Ajay _view26_]

As @Jack Brickey mentioned you would need to query the platform first to find similar issues before creating one.

[Brenno Maia]

@Ajay _view26_ @Jack Brickey 

We thought about carrying out the consultation, but similar is not the same as equal

We are creating a task that performs a query that, as long as it does not return the value of x, is repeated, and we want the creation of an item in the project when the first query is performed.