Community resources
Community resources
Community resources
Jira Service Management
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Greetings, I'm integrating Opsgenie with Jenkins from pipelines. I created 2 pipelines with the same code that represents a sample code present in this link: https://support.atlassian.com/opsgen...
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Step 5 in this article says that I can link my service desk to an existing Confluence space: https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-server-10...
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We are evaluating Jira Service Desk and I'm struggling to find out how to assign an incident to a second line support team once investigated by the Service Desk. An example of how we want to w...
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Hello We got a Ticket with a SLA of 2 hours. The ticket was resolved in these 2 hours, but the user forgot to change the status of the ticket. How can we edit the time to first response? Is t...
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Hi, This question has probably been answered before but how can we remove the status from customer portal completely? I know I can modify my own columns but we want the status to be removed complete...
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Hi there I am wanting to create different priority levels for LibreNMS alerts based on the severity levels sent by Libre. Potentially making it look like this: P1 - Critical P2 - Warning P3 - OK...
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Hi, I have set up both a portal with contact form and we also have a dedicated email to which the request can be send directly (this email is also connected to JSM. Is it possible to set up ...
434 views 0 0 Deleted user September 20, 2021- Question
- auto-reply
- jira-service-management
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A customer added to a project should: Be able to address others (@) within and outside the organisation they belong to. Be able to view all the tickets in that project Not be able to see other pro...
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Hello all, I want to start syncing our GPC users with JSM but I want to ensure that users are NOT notified when this is setup - so I can check permissions and then roll out JSM the "right" way - not...
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Hello. When we open up our customer portal, there are 3 different categorys. We are now going to invite customers outside the company and now we want to hide 2 of these categorys for them.&nbs...
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Every now and then users of our JSM instance receive a notification (bottom left of the screen) with the following: "This incident is missing some features. Update the incident to use the responders...
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Dear Community, we are working with one organisation, that is there internally using two different e-mail-domains but belonging to the same organisation. Is there any possibility (eg with an automa...
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Hello, we currently have 5 licenses (paying annual) but now we will need two more licenses so here my question: Is it better to choose the option 6-10 --> annual or rather to select 7 agents and ...
606 views 1 0 Deleted user September 20, 2021 -
Hello there, is there a difference between Outlook Meetings for Jira Cloud and Microsoft 365 for Jira? As I can see the Outlook Meetings is also available in M365 for Jira so basically we dont need...
433 views 2 2 Deleted user September 20, 2021 -
When I trying, it is exist in unavailable action with this note: This operation can only be performed on issues of one issue type. Please choose issues of the same issue type.
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Can we delete or automatically delete the personal data we mention in JIRA tickets after a week or so? Is there any option for that? Thanks, J
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Hi Friends! I want to set up API key to retrieve alerts of all teams of my company, except one (say "security" team). Is there a way to set up such a key? For now it looks that: - I can either cre...
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Hello, I have a set of fields that I have marked as 'Hide if Empty'. But if someone on my team wants to add a value to that field, how do they do that? Thanks.
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Hello, I would like to know if there is a way to add a new "table" type field when one customizes the form for customer requests. I ask this because I need a form where the customers can ins...
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I didn't find that option.
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Hi I wrote script that should return all organizations with their users in any Service desk project,but this script return 50 organization in any project: ArrayList<CustomerOrganization> getA...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hi. Request Type is not displayed in jira service managment in request queue. https://yadi.sk/i/ApRMkIvd1f5RKA In tasks, the type of incidents is set and displayed. https://yadi.sk/i/_KI4...
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Hi Community I'm new to OpsGenie and has been handed the responsibility to integrate it with our System Center Operations Manager (SCOM) monitoring tool. I've setup all alerts to be send to OpsGeni...
- Question
- opsgenie
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Hi, Community! Is there any plan to develop the option to schedule user comments? I have not found a ticket for this improvement. Cheers!
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We have a screen that is associated with a status transition. This screen asks for a comment, which is added to the comments of the issue. See following screenshot for the screen: 99% o...
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