Community resources
Community resources
Jira Service Management
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I know we can use permissions to restrict the assignee values based on a single group picker field. But if this field is not populated, then all agents should be eligible to have the issue assigned ...
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Because of some background settings (fireweall, etc.) it is currently not possible to connect my Exchange Mail account to use it as service request mail account. The questions are: - What ip does J...
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I have been trying to utilize the advanced searching techniques for special characters in Jira. I'm trying to utilize this JQL: project = "IT ACE" AND description ~ "\"Customer Reference ''...
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On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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We received security advisory for Jira Service Management Data Center today. We currently have Jira 8.13.3 and Jira Service Management 4.13 installed. Does this advisory apply to these ve...
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We are running the following versions of Service Desk, Jira Software and Insight. Does the following advisory apply to us? Jira Service Management Security Advisory 2021-10-20 | Administering Jira a...
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Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (support@halp.com) on Nove...
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- halp
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Hi- What is with the error "The associated request type does not have a visible Description field" (see screenshot) when it clearly does have a visible Description field (see other screenshot)? Tha...
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Hi All, We have recently moved over the Jira Service Management as our main IT helpdesk. I am currently looking into how to lockdown our customer portal website to just our domain/IP so any...
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Hi Where can I find the answers to these questions? Any Atlassian documents? When a client sends an email to our JSM email it creates an issue in our JSM project = Good If the client CC's someone ...
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What is the SLA for Standard solution? Not specified in pricing table. Specified 99.9% for Premium solution Thanks
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Can an approved ticket in Jira Service Management call an AWS Lambda securely sending information to the Lambda. With the purpose of automating some commands in AWS.
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I want to be able to search what assets within the organisation are assigned to each user and it seems this basic functionality is baffling me. I am assuming that there should be a feed from Atlassia...
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Hello, is there any way of creation an information banner which will be available for internal users (not customers) only in Jira Service Management? Best regards, Nataly
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We recently started trialling a project in Service Management (cloud) and are seeing multiple issues with email including huge delays - many hours - in email notifications being delivered. For examp...
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Hello, I am searching for a plugin, which recognizes certain types of questions/issues (For example: "Reset my password"), automatically suggests some answers for this specific questions&nbs...
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Accidentally a customer account was deleted. Is there any chance to restore the account?
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How to create an automation rule to schedule send an email to a team monthly
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Is there a way without using third party software that through automation a ticket with certain criteria's can be posted into a specific MS Teams Channel?
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Hi We're new to Jira Service Management. Much of our demand for IT services is through the phone and self service portal. We trying to see what functionality Jira has to offer to help...
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...'ve tried a few things but the 2 worth mentioning are: I've tried the CC watchter function in the mail handler. It says it's on true but whenever I mail to create a ticket, the customer who's in the C...
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Every time a user is invited to our JIRA instance a mail goes out to all the users. Is there a way to disable these?
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Dear colleagues, We´ve got an error in the execution of an automation rule that checks the content of incoming emails. These emails are used to create tickets in jira helpdesk. The rule has no synt...
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I want to change the URL of the user portal (https://companyname.atlassian.net/servicedesk/customer/portals) in a userfriendly name like https://helpcenter.companyname.ngo. Is that possible, if yes ...
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Hi team, I am really new to Jira and using Jira Service Management. I am trying to create an incident from ServiceNow using REST API. For that, I have used the below body. { "serviceDeskId"...
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