I have an automation set up that emails out certain people in certain situations and need it to also tell them the organization the customer is in but I cant find a smart value for "Organzations"&nbs...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to display the value of a single user select custom field, in an automation that's sending an email.  The automation executes correctly, but the value of the custom field does not dis...

• Question
• automation
• cloud
• custom-field
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Hello , I am newbie to jira , I am using python to create tickets on jira through rest API but when I am executing script . It's output coming with 401 error . May I got any trouble shooting guide...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

First, am new to trying to manage ServiceDesk. Second, it was already setup and running when I joined the team but the people that set it up are gone. Third, I have not been able to locate how they...

• Question
• default
• approver
• cloud
• custom-field
• field
• +3 more tags...

I'd like to construct a rotation of rotations. I'd like to have team "A" of 8 people who take turns being on call for 24-hour shifts, one after the other, every day for a month. Then, the next month,...

• Question
• cloud
• opsgenie

Na configuração de projetos > Configuração de Satisfação > Coletar feedback de satisfação do cliente (CSAT) / Está ativo, porém quando finalizamos um ticket, no e-mail de feedback para o c...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have a need for multiple Action Policies to be triggered whenever conditions are true for them Currently it seems only the top-most policy get triggered Is there any configuration that would e...

• Question
• cloud
• opsgenie

We have various services we provide to our clients which are tracked as service, incident, and change requests.  Most of these tickets are created internally, and we'd like to know if there's a ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is there a field that stores the result of an approval (Approved / Declined)?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am attempting to use a ProForma form to help create tickets in our Jira Service instance — and while I was able to enable the form to create a ticket upon being filled out, I see that users MUST be...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is there any way in which the enable time can be calculated from when an incident is opened until it goes to a specific state?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone,   I have added the TXT value to the existing TXT record of my primary domain on Monday but I'm still unable to verify the domain through Atlassian, as I'm receiving unable to veri...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there. I have a project of setting up a ticketing system which will help us sort the corresponding incoming queries. I would like to set in place a system that would allow our clients to access t...

• Question
• customer-portal
• jira-service-desk
• jira-service-management

Hola, en mi caso sucede lo siguiente: Pero si tenemos varios tipos de solicitudes que cumplen con lo mencionado Saludos

• Question

Hello,  a few days ago I started noticing an issue with Jira Service project where if someone (an agent or another client) creates a ticket on someone's behalf that someone as the Reporter is d...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey all, I'm trying to link to organization name that is on the ticket in the subject for the notification email. Is there an easy way to make that happen?  Thanks!

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Email templates no longer supports ${event.user.name} is there an alternative or how can i manage to get my name or whoever caused the action to show up in the email template as a signature?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

How can i search a Text in all notes in Opsgenie?

• Question
• cloud
• opsgenie

Hi, Is it possible to filter some status, when do not need to send email for Approvals? I mean there are more statuses with approval. But there is one status where do not have to send email. &n...

• Question

When we onboard new employees we have a bog standard word document, which contains check boxes against things like products required, shared mailboxes required etc   Am looking to provide thes...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can someone help me please ? I have a Multi User Picker custom field called 'Approvers'. This is a JSD default custom field that gets installed along with JSD. Now, I am trying to build a auto...

• Question
• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• smart-value
• +1 more tag...

Hi, I am team in a Jira service desk  there are 2 people on that team  for example when one member creates a ticket as a customer, how can access other one to see all team issues?

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello,   I'm experiencing an issue with JIRA where the images are not showing (see attachment) Windows 10  But my bigger issue is that I'm not able to add the dependancies between task a...

• Question
• issue
• jira-service-management
• jira-service-management-server
• server

Hello, I have an issue with the Automated transition trigger. There is a rule that basically does: When merging a pull request the jira tickets status changes from status "Testing" to "Deploym...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud