Community resources
Community resources
Community resources
Jira Service Management
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I've got an automation rule enabled that emails me when a ticket is unassigned. The intention is to only email me when it's been unassigned for more than 15min (so don't tell me about it until it's b...
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Hi, I'm new on Zabbix and I'm trying to integrate Zabbix to the opsgenie alerts. i need the alerts created by Zabbix in Opsgenie. I'm currently using the 5.0.3 version of Zabbix and I understand, ba...
- Question
- integration
- opsgenie
- zabbix
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Hi - Our SLAs did not track for the previous week, resulting in 0% across the board. Is there any clear reason this would happen if they were previously tracking accurately and no changes we...
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Myself and a colleague have stopped receiving notifications from our tickets. when we are tagged in a ticket comment then we seem to get notifications no problem, however, if any changes are made to...
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Dear Community, we are linking the Jira software issues with the Jira service management issues. We would like to see them also in the filter results in some column. Is it possible to show them? The...
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Situation: I made a new request type, and based it on a wrong issue type, by mistake. Now three Issues have been submitted, and needs to be moved to my new request type (based on the correct issue ...
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I believe a recent update somehow removed the feature for a customer to directly see the JIRA service number. So if our customers would like to respond to an open service request then they need to l...
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Hi, I installed the Jira for Google Sheets add-on to copy my Tickets to a Google Sheet. There are the Summary, Ticket ID, Assignee, Reporter, and the other interesting fields. But, I wanna know how...
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Dear support, I am using ProForma Forms. I have created a portal with a form by this integration service. Every person with the link can raise a request by the new form and then they became ...
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For example if I have the sms and email notification in place. The notification is being sent to these platforms however has failed. Is there a way to notify the same user or another user or generate...
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Hi all, I am trying to create a filter based on 'organisations' in order to create new dashboard that would be looking at that filter... Anytime i am trying to add 'organisations' into the ...
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Hello, I want to create an Insight Access Token for the app Better PDF Exporter, so that it can access Insight object information. We have Insight as a feature of our Jira Service Management Cloud. ...
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Hi all, I have setup an SLA 9:00 to 17:00 calendar so all my SLA countdowns only work within this period (business hours) If one of our tickets remains at "Solution provided" status for at ...
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Hello, I'm JIRA admin and saw that customers cannot fill in user picker from the portal. Seems that only admins users can fill in this field, what is amazing as this is for our users to create requ...
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Currently, the only people who can see submitted issues are the service desk customers who submit them, and the Jira SM agents who answer them. I need a more tiered structure to share visibility of i...
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We're wondering about data privacy in relation to the Jira / JSD <> Slack integration. When considering data, we're mostly concerned about our content. If some metadata is needed to share wi...
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I need to automatically assign issues only if the user is logged in
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Hi, My airflow is using SendGrid account to send emails, I’m using it to send emails to my OpsGenie email account but it seems that the emails are blocked somewhere. My private email...
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Hi, Is there a way to create Email Templates (thinking on the lines of repetitive basic troubleshooting steps). Idea is for the Support Team to just choose that template for a particua...
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Hello community, looking for some alternatives for the automatic time registration I found the following: Clockwork Free, Automated Log Work and Time Between which fulfill the main function, however ...
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I'd like to observe roles based security in JSM and am wanting to add agents to a Jira Service Management project by assigning a user group to the "Service desk team" role instead of inviting us...
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Chrome Version 94.0.4606.71 Edge Version 96.0.1032.0 Unable to copy and paste images into "Respond to Customer" dialog. Additionally unable to copy and paste images into this sup...
- Question
- cloud
- jira-service-management-cloud
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Hi Team, We added few users as customers in one of our Servicedesk project. Whenever a user sends an email to our servicedesk email id, they usually mark their team members in CC (they too are added...
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How can an agent/licensed user in a JSM project share a knowledge base article with a customer after a request has been submitted? The knowledge base I have setup works fine for suggesting articles i...
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I want certain members of my team to only view & able to comment on a one specific project only and they should not be able to access other tickets/projects.
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