Community resources
Community resources
Community resources
Jira Service Management
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I have tried searching the Community (and Google) for this exact scenario, but have come up blank. Illustrating an example (names changed for security): One of our OpsGenie alerts periodically...
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- jira
- jira-software
- opsgenie
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Hi all, I went through this https://confluence.atlassian.com/adminjiraserver083/connecting-to-an-ldap-directory-976767707.html To connect Jira to my active directory, but can't find the section...
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Hi there, Totally new to Jira so looking for some advice and some answers from people who know what they are doing :) As a business we have Jira Standard, someone, somewhere along the line (d...
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Is there API support use for the OpsGenie free trial version? I have noticed that when I make an API post call to https://api.opsgenie.com/v2/alerts or https://api.eu.opsgenie.co...
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In the Jira Service Desk portal, I have an autocomplete field that will populate other read-only fields. I then have another read-only field that will generate a positive or negative response based o...
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Hi All, Good day. Need some advice here, I am currently troubleshooting the follow automation rule (it seems simple) but I can't seem to have it worked. I know the scope is actually within JI...
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Is there a way to keep / save the filter for Alert Analytics? Currently it defaults to last 7 days. For example, would like to have keep it at annual view so that the team can ac...
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Hello team...I am trying to run a report that will include the reporters email addreswess...when I run report I cannot seem to get a field that will show the email address (I have tired reports email...
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Hello Community, Atlassian folk. I wonder if this has been reported previously In our Jira Cloud, we have installed some custom apps (there is one forge app, and one Atlassian connect app. These ap...
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Hello, I'm setting up an ITSM template and would like to know if there is any extra cost to use the Insight CMDB? Many thanks. Gabriel
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Hi all, In JSM there is no out of the box functionality for assignment group. This is standard in almost every other ITSM that I've worked with and it amazes me that this isn't already part of the...
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We have entered around 1600 customers within organisations but when I export the list of customers it always 961 but there is no error. Is there a way to find out why it is not showing all the entrie...
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Is there a report that evaluates how long it takes on average for a ticket to be initially processed? Thank you
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Hello all, Is there a template similar to the HR Service Management template that instead of using it to onboard new employees, we can use it to onboard new customers/clients? If not, can I just ...
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I'm using the email integration to pick up alerts from some of our systems and am parsing the email using the advanced string processing. I've managed to parse the alert priority, entity, sourc...
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We have previously used Monday.com as a job management tool for one of our clients. The clients would add jobs and we would complete them. One of the cool things is that all team-members within the c...
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I have 2 Automations setup to Create Support Ticket and perform several actions. when an email is sent to support desk from email addresses in our domain the automation works when an ...
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When a customer creates a new account, how can I apply a default security group?
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Hello all, I am currently trying to set up a Service Desk Portal and we are trying to have "Background fields" like "Requestor Name", "Requestor Department", "Request Date etc." These fields should...
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When we add a participant the to issue and add an internal note it doesn't send an email to the participants.
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This is in reference to the JSON below. I am using automation to parse the description to automagically create labels. I need to replace any spaces and swap them with underscores during the label cre...
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Hello. We are new to Jira Service Management and we got a complaint the other day that when we reply to a ticket, that our reply is being sent to everyone in the original senders organization, rather...
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I have a User Group of 20 or so users- I have 1 user in this group that is getting permission errors during the Create step of a Service Request. She is also not able to see her items she creat...
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Hi all, We use labels extensively to track issue themes, resolutions, particular recurring problems and also to aid with some automation rules. We really want to have an overhaul of the label...
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Hi Team, We have created a custom servicedesk email id (servicedesk@mydomain.com) where users can send emails for ticket creation. It works fine. However, when the user gets the notification, its fr...
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