Is a company employee automatically added as a customer when they open a ticket?

[Jill Isaacs]

Does Jira automatically add anyone who sends an email to our QS-support email address to our list of customers?  Is it necessary for us to add our employees as customers?

[Jack Brickey · Accepted solution]

Hi Jill, it depends on how you set up your project. The image below with the highlights conveys how you can set this up. The first highlight set up a public project which probably isn't what you want. The second highlight refers to how you can restrict to your company's domain.

joJo Peter Peter stop