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Jira Service Management
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Hello - I'm trying to set up an action policy for some automation, and I'm using the match function to match the description of the alert to a regular expression. I'd like to test this to see if the ...
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Hi, I have one user out of our entire department with this issue: We use Jira Helpdesk to submit and fix tickets for our facility. Typically we use Chrome to launch and use Jira, but we have recent...
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Service Desk agents are automatically set as watches on any ticket they handle, is it possible to turn this feature off?
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We've set up Incoming Calls integration and the alerts informing of these work fine. they are auto-ack'ed if the call is answered and we can escalate if not until someone does acknowledge them....
- Question
- opsgenie
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Hello, Currently we are using integration between OpsGenie and Jira SD via Opsgenie Edge Connector (OEC). We had to do it that way so we could work with priorities and tags/components. Now there is...
- Question
- jira-cloud
- opsgenie
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If a User in Jira SD opens a ticket themselves and then closes it themselves the Jira SD ticket shows as being unassigned? and we have to go in manually to add an assignee but cannot add the assignee...
- Question
- jira-service-desk
- jira-service-management
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Hello, I'm looking to create a project automation that upon changing the 'assignee' on a parent issue all the containing subtasks are then assigned to the same agent. After looking at the auto...
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The following Atlassian Page (Manage Jira Service Management customer accounts | Atlassian Support) depicts the option to enable knowledge base viewing access to portal-only customers as reflected in...
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Hi dear all and dear community admins, I have created a rule in Jira automation. I have two different custom fields Customers(select list(single choice)) and Customers Market Area (select list(...
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Background: The project setting has the "Customer notification" turned off and "Notifications" turned on. An issue is shared with two organizations (The users are having service desk ...
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Hi team, We often create new Service Request types, but since we have a massive amount of custom fields, we find ourselves removing all those non-needed fields one by one, with drag and drop. (we ar...
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Current date format is M/d/yyyy in the proforma form. e.g. 7 March 2022 translates to (3/7/2022) Can this be changed to dd MMM yyyy or configured in any other way? (e.g. 7 March 2022 translates to 0...
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OpsGenie API for Alerts contain a isSeen: bool field for each alert. https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ What does this field exactly mean and how is it s...
- Question
- opsgenie
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Hey All, We've been using Autotask for some time but only the service desk and timesheeting elements. We are looking to migrate timesheets to Xero/Workflow Max but also the Service desk ...
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Greetings, friends, Chances are if youāve been spending some time in the online Community, youāve noticed some members with the lozenge āCommunity Leaderā next to their names. These folks are not m...
- Article
- halp
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HI Team, We have attachment for Insight objects and that objects are shown in jira issues. for now we want Include attachment to the same insight custom field. Is that possible?
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Hi, I am new to Jira and taking small steps towards learning about it. I did a bulk migration of around 150 tickets from an existing Jira Service Management Project to a new one. Now, I want ...
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We have an ERP for internal purpose. We would like to ingrate it with Jira. Please let us know the possibility
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We have Jira Service Management Portal, which is used by external and internal customers (who are part of our company - same domain). Is there a way to track internal customers, I mean creating an in...
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Hi Everyone, In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templ...
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I'm trying to see how on my service desk login screen, how I can add a note, that if you cannot login, to contact the JIRA administrators, where it will bring up a screen for them to submit an email ...
- Question
- jira-service-desk
- jira-service-management
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Hello - I'm having trouble figuring out how to setup 2 new fields that are linked on a ticket. One is a Status and would be the Sub status that would be linked to the status. For example: If y...
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Looking for the latest product news for all things Operations and Incident Management from Atlassian? At Team '24 we announced a streamlined incident UI is now available in Jira Service Management Cl...
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How do I configure for multi-company or multi-locations assets management?
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if someone from @company1 emails support, I would like it to automatically assign to an organization company1
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Atlassian Community Events
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| āJanuary 14, 2025 5:27 AM PST | ||
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| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |