Community resources
Community resources
Community resources
Jira Service Management
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In the resolution screen, the agent add a comment for the client. How can I include these comment in
In the resolution screen, the agent add a comment for the client. How can I include these comment in notification. I have added : ${comment} - Working fine if comment is there, but showing ...
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Hello! So I have created a automation so users and their computers get referenced but for some reason it only applies the automation to the first 40ish users and computer? why is this? I will inclu...
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Hi all, we have a large number of customers but would only like to allow certain customers to raise new requests. Once a request has been raised, any other customer may be added as a request partic...
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Hi All! I've been trying to work out why my automation fails to deliver an email whenever tickets in this project receive a one star rating upon resolution. The configuration of the automation is li...
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Hi All, I've been looking everywhere for every permission and what not, But it seems really impossible for me to create a company managed service project. We currently have team managed service pr...
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Hi, i need JSM to be in english, but for some customers, german. i've set the default language to english and added german languaga, made an update on missing strings, and marked it to be ava...
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I have a workflow which requires customers to be able to transition the issue on the customer portal. I have made two transitions visible on the customer portal. Transition A: One end state of the...
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Hi, We have an onboarding and offboarding process(two different issue types and workflows). We have used asset management plugin to manage the assets of the employees. When the employee is onboard...
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HI all I've hidden from Customer Portal several "Request types" , but them still appears in request search bar into request type field option list. I couldn't find what I'm doing wrong. Th...
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I have a automation rule that posts to slack when a custom field is changed by someone who isn't on an agreed list. This works as if custom field 10012 is changed and the user is...
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In the 'create issue' screen you have the possibility to configure which fields you want to see on the screen. I am looking an option to define as an admin the same screen setup for all the agents
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Hello AC, I have tasks that I do daily or weekly and have to be submitted at specific times of the day or week. I would like to track these within a Jira Service Project, is this possible? If so, h...
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Hello, We are working with a client on testing different scenarios. We have uploaded those on Jira (under task type) and have to follow KPI on the link between the scenario completed and an ev...
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Hello , Is it Possible to move the description up for the custom field. Currently it is displaying downside of the field for Jira service management customer portal.
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Hello , We want to display customer portal introduction text to bold. Could any one help me to achieve.
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Hi there, I'm trying to make a particular automation work and I'm pretty close, but I just can't get the last part down. We have HR create tickets when an employee is leaving the company and...
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I have issue type A that has data (custom fields) that needs to be copied to issue type B which are linked to each other. I have tried doing it several ways but can't find a proper solution....
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Hi All, I need a way to be able to export all the customers along with their organization in a JSM project. Since this is not an inbuilt functionality, I researched and found Scriptrunner scripts, b...
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When using a Team -> Incident Rule, it's possible to "Increase incident’s priority to the highest priority of the alerts associated after incident creation" This function works well when the...
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- opsgenie
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Jira Service Management: I am creating a Change request. On the Create Change screen, my name gets selected automatically in the field- "Raise this request on behalf of". Is it possible that my name ...
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I have values in the "Affected services" field in my incidents. When I look at these issues in the Queues, i am able to see the values in "Affected services" column. But when I create filter an...
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I am attempting to create a bot which interacts with Halp generated tickets in a triage queue. I failed to see any way to make a custom integration or to make Halp directly send the form data to a...
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- halp
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Hello everyone, so our Jira Service Desk is setup in a way that anyone can write us an Email and Jira creates an issue from that Email. We have dedicated a whole Email only for Jira Email functio...
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Hi all, I have a couple of requirements I am struggling to meet and wondered if you can help. I have atlassian access and have integrated with Azure AD to bring across JSM users, JSM Admins, Conflue...
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I'm particularly interested in Insight but I couldn't find the menu option in my trial instance. Is there any way to activate this feature?
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