Jira Service Management

Hi I did a full indexing of Jira(Background re-index) , but unfortunately could not complete it successfully. Specifically in which log file should I find the error Thanks in advance for the help...

• Question
• jira-service-desk-server
• jira-service-management-server

Hi, I need to config my Jira Service Management (JSM) for use our Azure AD with a autentication policy with SSO. I have this configured and working fine for USERs (agents) that manage the issues, et...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi there, we are using Jira Software for our agile teams and start to user Jira Service Management for our service and support team.   We interface to a different application and identify Jir...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi,   Please help us in adding text field value into select list field. For example: I have a select list field and in that Others is the one of the option. If any one selects Others from sel...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I tried to make the custom field called "Product" using Select List (cascading) and Select List (single choice). Then the JIRA hangs and doesn't work.   https://sqms.atlassian.net/secure/admin...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

How do you setup the reverse of this rule?  https://community.atlassian.com/t5/Jira-Service-Management/Update-JIRA-ticket-when-closing-Service-Desk/qaq-p/972474   Use Case: Other projec...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

En las últimas semana me han reportado compañeros de equipo e usuarios en general que no les estan llegando las notificaciones cuando un ticket es documentado.

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

So what I am trying to do is set our time to first respond SLA time at 5 minutes.  I have a nice automated response letting the user know some extra information while they wait that I want to be...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am looking for help on how pass a field value from the IT service management ticket to the portal.    We are adding a field called Target Completion Date to both the portal view and the ...

• Question
• customer-portal
• jira-service-management
• jira-service-management-server
• server

Looking for some guidance on when to use each.

• Question
• atl-orange
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I think I understand the rules on this, but I want to make sure: Comments set to Reply to Customer in a sub-task will *not* send an email to the reporter of that subtask.  However, using&n...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Howdy everyone! The purpose of this post is to share with you all the new documentation created by the AMER JSM Team in the last few months. In the past quarter, the AMER JSM team has been workin...

• Article
• atlassian-account
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hey Atlassian Community,   My VP wants me to explore whether it is possible to create a specific request type for 1Password team vault access in which there will be a drop-down menu for users ...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Howdy Jira Service Management Community! 👋 I'm Dave and I'm an Atlassian Enterprise Community Leader. I'm not an Atlassian employee, but a customer like you. I love Atlassian's products and spend ...

• Article
• jira-service-desk
• jira-service-management

Is it possible to create a field filling sequence rule when receiving a ticket and opening a ticket? I want to set the organization field as mandatory, always be the first to be filled.  

• Question
• jira-service-management

I want to trigger with a regular expression that if the percent is below 10% the alarm will be triggert who can help ? with how it looks like Current Incoming ASR 10%    

• Question
• opsgenie
• regex

Hi there,   I’m kind of new here and I’ve already watched almost all free and initial training of JSM. After some researching, I came across some issues and I couldn’t find any article/post o...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• report
• schedule
• +1 more tag...

• Question
• cloud
• field
• jira-service-management
• jira-service-management-cloud

Hello, Oftentimes when we are searching to assign a user, 2 different users (same person) show up. I looked to see if the have 2 accounts, but they only have 1.    Anyone know why 2 are ...

• Question
• jira-service-management

Is it possible the integration between these Jira Service Management and Jira Work Management? How it works?  Thank you. 

• Question
• cloud
• integration
• jira-service-management
• jira-service-management-cloud
• jira-work-management

Hello, I have an Epic filtered swim lane on a board that a user wants filtered. They don't want a couple of the epics to show. When I go to filter those two out, it also removes the "Issues without ...

• Question
• kanban

Is there any new feature that avoid to create a new issue type to associate a workflow to a Request type? For example: I have two Requests Type associated to an issue type Task and a workflow assoc...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I am having trouble with AD/SYNC. The challenge is it takes so long to sync users to Jira, the sync fails. This causes us problems with adding new users. additionally, the sync added every ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Can we integrate a python script to send alert details

• Question
• opsgenie

I want to add a field so when a ticket is marked as resolved, the agent can put the 'actual time' spent working on it? Can anyone help. I'm using ITSM JIRA Service Desk clone which I've edited.&nb...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud