Community resources
Community resources
Community resources
Jira Service Management
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Do you know how your employees feel about their tools? What do IT professionals expect from their workplace? How can you make them feel excited every day about their job? What can you do to increas...
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Hi, I have an issue, I have many mails coming in my JSM and i would like to take the 5th line of these mail to put the text in another field. I know that there is smart values like su...
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Hello, On Jira Service Management Server, I'm trying to find a way to move a Request from "In progress" to "Pending" via REST API. I've been using the calls described in https://docs.atlassian....
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Hello, does anyone know about new feature in SLAs? From today we see different format of our SLAs. Usually we were able to see only time (number). Now SLAs are displayed as a date. Best regar...
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Hello All, I need to send the create issue notification email to a customer ( the customer is not the reporter). I have tried adding the customer i the notification scheme as a single user or single...
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Hello Jira I have a problem for a Customer Portal I'm creating. some time ago i have set up customer portal, filter by status can still be selected from customer account, but now my customer can't ...
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jira issue updater插件适用于jira cloud吗 我尝试了一下，但是构建的时候报401，我的jira账号和密码是正确的，不知道哪里配置错了，还说只适用于jira服务器
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"Some fields used by an issue type are not supported for use in the customer portal; if you include these fields on a request type, they will automatically be added to the Hidden fields with pre...
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We are using the widget as part of our help desk but have notices that you can send a request without filling in all the fields on the widget? Is there a way to make them required so we can mak...
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Is there a way to create custom reports in Opsgenie? Or is there a way to export the data to another reporting tool?
- Question
- opsgenie
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Hello! After update Jira Email This Issue plugin in JETI email log and in the email tab in the issues appeared some kind of statuses, like "sent via jira" , "successful". Is it possible to tr...
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can my customer in jira service desk add new users to their organization?
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Im trying to update objects using the Insight CSV Import tool like i used to on the Mindville version. When i try to update an object i get this error Error occured during import. Import took ...
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Given a weekly rotation starts at 0900: How do I get the override form to display 0900 to 0900? Currently it does 0900 to 0000: I want this form to always match the starting TIME ...
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Given a rotation: (ignore the override) Can I remove the blue participant s without modifying any of the rotation prior to their next rotation? In particular this is annoying because ...
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When our service desk members are replying to tickets inside service desk, often, screenshots are used to convey information back to the client. The screenshot images are being replaced with !i...
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Hi all, A client of ours has created several new service projects and would like to invite agents to their different projects to work on issues as well as add (portal-only) customers. In the past, ...
- Question
- jira-cloud
- jira-service-desk
- user-management
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There seems to be no Meraki integration in OpsGenie? I'd like to receive notifications when a Meraki AP or Switch goes offline. The email notification is pretty ugly, batching multiple devices into ...
- Question
- opsgenie
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Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
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Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
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I have an SLA rule meant to identify if a ticket is assigned within 10 minutes of creation. It works for tickets that do not auto-assign but if a Request Type is given an assignee value upon creation...
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We have the cloud version of JIRA Service Managemnt and have been using the MI feature. We have noticed that the Create MI button feature is now missing and are unaware of any change. I believe it wa...
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Hi, Have you successfully integrated Jira Service Management Data Center with Hubspot? We are looking for the best solution, so any advice would be welcome!
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Hello, experts: Here I am, again, trying to make my app works. I was able to make my app connect to Jira Rest Api using OAUTH2 (3LO) and my account. I went to my developer console, configured my AP...
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Hi there, We run Jira Service management, server, and when a ticket is in Closed status, we have set up propriety to close the comment section (jira.permission.comment.user denied) bu...
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Atlassian Community Events
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| 18 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |