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Jira Service Management
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I created an automation rule where when a new Bug issue type is created, a clone of that issue gets created if there isn't one already linked during the creation step. (see attached screenshot.) Howe...
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Recently a team member reached out to me to ask if I had made an update to the comments on a ticket she had submitted. As the Site Admin I typically stay out of all projects unless there is a s...
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I have multiple projects created in my JSM base and I would like to create Customers that can have access to all of these projects. But it seems that I only have the ability to create customers in ea...
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Hello, I'm looking to automate some steps within JIRA related to Branch Creation and PRs. My question is, when I set up a rule like the attached, JIRA knows to only move the linked issue to I...
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Hello, I have developed a bot that connects to the REST API to automate the process of creating an issue in Jira. When the bot wants to finish the issue, it throws a permissions error. but the use...
- Question
- api
- jira-cloud
- jira-service-desk-cloud
- rest-api
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Hello, I am trying to set up one specific user a recipient of all notifications regarding all issues created/commented (from the customer point of view). One of the options I have in mind is ...
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I get the error in red below as the admin user. I'm not sure what else can be done. Please help.
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I have a date picker field on my form in Jira Service Management. My customers have been using this form with no issues for about a month. As early as 3/8/22, I can see a submission where...
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What are the available notification methods for Stakeholders on an incident?
- Question
- opsgenie
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We are looking to use the same support portal for a number of different client and need a way to restrict their view to only their project - I have read that this can be done but i am struggling to f...
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Hi Community, I have an issue with making OpsGenie working reliable. We have a service desk team and several devops teams being responsible for different services. Services is cr...
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We recently set up organizations and added customers to those organizations for better reporting purposes. The problem I am running into is trying to figure out how to get organizations to auto fill ...
- Question
- jira-service-desk
- jira-service-management
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I would like our customers to be able to collaborate with each other on how they are using our products that may benefit other customers. Does Service Desk have something like a community page for ou...
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Reason for the deletion of some tickets happened from database of Jira and ticket Id is there in UI.
Jira ticket id is visible in UI and can't view it. When we checked on database the ticket id is not there, assuming it is deleted. There is no auto deletion scripts written. What would be the reason ...
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Hi there If the subject of a ticket to Jira service management is xxx can automatically assign to contact ? how to ? step by step My second question is, can I have a ticket sent fro...
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I was trying to implement OAuth with the Jira Service Management and i was following the below link. https://developer.atlassian.com/server/jira/platform/oauth/ At some point i need to down...
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Hi, We are thinking about to go a step further and also implement the asset management feature in Jira Service Management. As we also use Jira Software for standart projects and software proje...
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Hello, Is there any way to integrate the Jira customer support portal (contact form) directly on the WordPress site? Right now we get a URL from Jira for a customer portal but that me...
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Hi Guys, Is it possible to make attachment mandatory in jira service management portal ? I have tried couple of things but they are not working. Could you please suggest ? I am trying to achieve it ...
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Hi, I would like to be able to create a scripted field and to copy an Insight object to a jira custom field, is this possible? I use Jira cloud. Thanks
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Hi all JSM people, we are re-implementing our major IT service desk project on the IT service management template provided by Jira by March 2022. While checking the default configuration and readin...
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Hi, I have a process where I need to send a task to approve to reporter's manager. All information is getting from Insight. So I want to: Copy Reporter's email to insight object field (Insight...
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Hi Team, We require "Transitional Fields" on the Customer Portal from e.g. UAT Signed Off to Authorization" in Business CR Project. Please suggest any workaround or else any plugin for this.  ...
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Hello, i just wonder if it is possible to visualize my forms I just created via the Forms AddOn in a customer portal made with refined. At the moment it seems like I can only see the forms ...
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Hi I did a full indexing of Jira(Background re-index) , but unfortunately could not complete it successfully. Specifically in which log file should I find the error Thanks in advance for the help...
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