Community resources
Community resources
Community resources
Jira Service Management
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Our organization uses Jira server and within Jira Service Management we frequently move issues between our various projects. Is there a way to reset the business hour to acknowledgement SLA when the ...
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Is there a way a voicemail can be transcribed and then entered as a ticket?
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HI We have a number of 'dead' tickets that we need to close but do not want to notify the reporter? I would like to do this ticket by ticket and not in bulk if possible. Any ideas please? T...
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Dear Community, I need to write a JQL that would give me the results of all the tickets created between Mon 05:30 AM IST till Next Mon 05:30 AM IST. For this I wrote -> created &g...
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When setting up notifications in the notification schema, the single email address does not work. I want an email to be sent to my team when a ticket is submitted to my team's project.
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Is there an example about this article > https://developer.atlassian.com/cloud/insight/imports/workflow/ I think it is too hard for standart admin user.
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Hello together, I use Forms to create forms for our Jira Service Management and then provide the forms to our customers. In one form I use two date pickers from the Forms Fields (checkScreenshot) ...
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This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to...
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Hey guys. I have a text field in the Custom form Extension of which I do two validations: 01. Required; 02. Minimum of 5 characters. However, users are filling in with blanks. Would it b...
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Hi all, Our customers use our software (cloud) to handle their contractors. Accessing our platform is done with a user login and password (obvious :-) ). For handling questions our Customer C...
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Hi, I'm wondering if it's possible to create an IF condition within Automation that creates a subtask only if a specific field contains a persons name based on a list of names that is inputted into ...
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Dear Community, I need to write a JQL that would give me the results of all the tickets created between Mon 05:30 AM IST till Next Mon 05:30 AM IST. For this I wrote -> created &g...
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- jql
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Can't open service desk portal after changed the JIRA base URL(changed domain name). open service desk portal is blank page which didn't display any info.
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Hello, I'm interested to learn whether there is a possibility to integrate FreshService with Jira Software. Background: Is it possible that for tickets in Fresh Service an issue in Jira Sof...
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Using the form designer on Jira is okay and good it links to Jira fields for reporting but can you use a form on a different site (one that you can do more advanced/flexible things with) and post it ...
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Has anyone managed to integrate Zscaler with OpsGenie? What is the use case? We want to create incidents in OpsGenie from Zscaler. Before starting this I just wanted to know if anyo...
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- jira-service-management
- opsgenie
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Hey, unfortunately, I cannot find a REST-API-endpoint for creating multiple Insight-objects (does such a endpoint exist, where you can POST a Json-Array of objects to create?). So, I´m trying to cr...
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Hey, when you have different object-types with several objects in your object schema, Insight-Cloud won´t export/import the objects correctly back to their object-types. You can only put it in one o...
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Hello All, We have to configure a JIRA service management and Confluence licenses for validation in India, on internal VM/Physical server. For minimum two months. After validation, can we migrate t...
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Good morning, I would like to do an IQL in Insight so that my import catalogues the objects correctly. I have four different object types that have two characteristics: 1st characteristic : Functio...
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I have a use case. I have two custom fields. 1. Is the plan detailed enough? (Select list values Yes/No) 2. Reason for No (Text field) If yes is selected in the first custom field then the second...
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I'm getting some extra characters in the KB article description e.g. "\uD83D\uDCD8.
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We have a client that doesn't want QR codes at this point. Is there a way to stop it being displayed.
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Where can I source the codes for all of my workflow statuses? I know it's probably not best practise but one of the teams i work with is wanting to track and report on status transitions (post even)...
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There are many such as the excessive padding around all the text, vertical panes and scroll bars for days, no color to visually distinguish sections of the view, etc. etc. I know the new issue view ...
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