Community resources
Community resources
Community resources
Jira Service Management
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I am working my way through the JSM Project Admin training and am confused by something. I see the both collaborators and agents have different permissions but are assigned to the same role - Servic...
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Will email requests always result in a single type of request (thus a single ITSM category)? Therefore, what could be a dispatch routine in which the agent can manually define that such request, sent...
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I want to search the alerts where there are no notes or notes field is blank. Can someone please help me in this.
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My company needs to be able to categorize tickets by severity in order to determine SLA's. I have added a field for severity to match our SLA's--below are two examples of severities that agents need ...
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Hi, does a Jira Service Management Server work with Confluence Data Center as the knowledge base? TIA Mathias
342 views 2 0 Deleted user November 2, 2021 -
Hi all, this is my first post here and I'm relatively new to JSM having moved over from Zendesk a few weeks ago. I'd like to set up some automation using the Recurring Tasks plugin so that it is poss...
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We have a couple of Text Field (read only) fields that are populated by another tool. We are now being asked if it's possible to clear those values when we clone an issue. Looking to see ...
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This is one of those is this possible questions... Currently have an automated rule setup where a customer receives an email when a ticket is created with preset phrase in the summary. This works b...
1,768 views 4 1 Deleted user November 2, 2021 -
Hello Community! I'd like to set my email for requests (e.g. service@contoso.com) so that any replies from internal email addresses (e.g. charlie@contoso.com) are not registered as reply to ...
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Hi ! I would like to create a automate rule which consist to pass the statut of a sub-task to Done when all the linked issues which are issues of others projects are all Done. The problem is I don'...
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I have some users who have a very large screen (32", 4K resolution), and I have a validator that triggers a popup notification that warns the user to fill out some fields properly, but the popup noti...
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Our requirement is to make the issues can be only seen by Administrator, Reporter and Assignee in a project, so we edited Issue Security Levels and it worked. However, we also want to make t...
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Hi, In the Customer portal we have a field called "Customer Priority" where the customer sets their priority choice for the issue requested. When we receive the email notification for the new...
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Hello, I have a requirements where I need to linked multiple email address to single Jira SM project. I had a look at the link below but it seems it is not working for me. h...
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It 2 hours now since I am trying to connect to jira.Its not opening.My internet is working perfectly fine.
- Question
- jira-service-desk
- jira-service-management
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I set up POP email server to redirect email to service desk and when I check processing log it shows
Email status failed and Signup is not currently available
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I want to get report details for ITSM by jira api .
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We are trying to implement SAML SSO so that our customers don't need to sign-in in the customer portal. I'm currently testing the setup of SAML in a free trial Jira Service Management I've created (h...
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Does Jira Insight have solutions for Radio Frequency Identification (RFID)?
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I have 2 Automation rules running: both are using the {{issue.key}} to insert the correspondent issue number in the body. One is in an email, one is in a comment. the rules are functioni...
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Something is off here. I'm an admin and I'm able to see all requests across organizations in the customer portal. However, my colleague is also an admin and she cannot view them. I'm trying to figure...
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I understand asset management is now part of the Jira 4.15 tool. I am looking for an account or sales rep to assist with reviewing the asset capabilities with me and discussing best practice im...
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I would like to create a filter that is based off a text in the summary: FW: CSSP Here's the interesting part. If i use the search bar in the upper right of the Jira window, and enter tha...
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Hi Is there a way to check if a notification to a customer user is out or not? Is there a outgoing mail history? BR Ivan
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Hello, We are currently using the "Refined" application for our service management customer portal on the request view. Refined has a feature to add SLA timers on the server/ DC application bu...
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