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Jira Service Management
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I have configured my Response SLA to have 3 conditions to stop the clock (or Finish Counting as Jira calls it)... 1. Comment: For Customers 2. Entered Status: Waiting for customer 3. Resolution: S...
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Is it possible to give Service Management customers permission to view only specific pages dedicated
So, is it possible to give Service Management customers permission to view only specific pages dedicated for them in linked confluence space? Or, would I need to create each customer dedicated space ...
- Question
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Our clients access the JIRA Support Portal via a link in our software. Given that the client has already logged into our software we know who they are (which client) Would it be possible to pas...
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Is it possible to create a request type in portal that can only be accessed by certain customers and not everyone that access to the portal?
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Hi. I'm a project administrator only and not a system admin. We've set a process whereby we receive emails that automatically generate Service Requests. The challenge is that some of the text that i...
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I want to personalize my tickets and so I have been creating screens, screens scheme and other stuffs to manage that. However, I didnāt manage to do it like I wanted. I have different categories (e...
- Question
- jira-service-management
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Hello, Is there a way to create an automation where we can have the Epic's Story points field equal the sum of all the tickets within it? Thanks.
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I want to lower the amount of screens and applications my team has open. I saw that the Dialpad API has a Dialpad Mini Dialer (CTI) which can be embedded within an iframe and was wondering if this wo...
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I'd like to build an automation where if an epic is attached to a sprint, all the stories within that epic get that sprint added to the sprint field. Is that doable?
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I have this problem. I have Jira Service Management and a field called Group Assignee. In the Group Assignee field which is a Group Picker type, you can select one group of jira users at a time. When...
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Hi all, I have created a workflow and I am trying to set the issue as non editable in the last status. I have set this property "jira.issue.editable False" forthis status, but users k...
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Hi, I want to display Issue Type name such as Incident, Change, Problem, Service Request, Problem and etc., along with Icon in Queues currently the issue type column in queues is displaying ...
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Hi Team, We are using AWS Quick Start (https://confluence.atlassian.com/enterprise/running-jira-on-an-aws-cluster-969535550.html) to run our own Jira SM setup in AWS. Now that we want ...
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My organisation deployed Jira Service Management last year ( Commercial - Data Centre). The licences are due to expire soon. May I ask what happens once the expiry is overdue. Would th...
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I would like to link Service Management or Work Management Jira tickets to a postmortem in Opsgenie. I only have the option to link tickets from software projects. A feature request was suppose...
- Question
- opsgenie
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In below screenshot i highlighted "View" column, can somebody tell me how to set values in that column, also wanted to know what levels of rights require to do this changes. Knowledge Base > Cate...
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Hi Team I am after a jql query\filter (and not report) for all tickets that were breached this month, irrespective of: 1. when the ticket was created 2. If the ticket is resolved yet or no...
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We've created a new request type that requires the Summary and Attachment fields and then links to a custom form. When the Attachment field is set to Required, the form throws this error: 'Require...
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My business owners are currently not happy with how emailed responses to a ticket are added as public comments. Is there anyway to set up Jira so that the emailed replies are saved to a ticket as an ...
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Hi Team, I trust you are well. I need your help please. I posted this question on the community board but I haven't had an answer as yet. Please advise how to view the data behind the SLA Br...
- Question
- jira
- jira-service-desk
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I need to reset the clear the approvals from within the workflow and start the issue over when a certain transition "Reset" is executed. I tried clearing field "Approvals" which did not w...
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Hello, When an employee submits a ticket, I want to send them an email with their request in the email body. Out of the box, the email sent back to the end-user gives them a link to click, but their...
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When a customer writes a comment (as reporter) from the customer portal the agent assigned to the issue doesn't receive an email notification. Here are a few more details/settings: Agents are also...
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Integration, Add on or Pluggin to integrate Workday to JIRA
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Im trying to get a CSV file of the alerts by TEAM for the last 3 months. I am only seeing current month. Anyone know how to see this?
- Question
- opsgenie
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