Community resources
Community resources
Community resources
Jira Service Management
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Is there a definition in the Jira Service Management (Cloud) automation rules that iterates up to arbitrary conditions? There is a conditional expression, but it seems that there is no iterative proc...
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Hello, I need select a project "X" and get data about time elapsed between the ticket are registered in Jira till first comment. How to write SQL code? select * from jiraissue, ...
440 views 3 1 Deleted user January 26, 2022 -
Hi, In an automation rule I want to use a JQL that checks for request type and also whether an InsightObject is linked to open issues. Does anyone know if (and how) I can use the following IQL in a...
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Hello all, is it possible to direct something at a specific customer (Portal only) via @username to trigger an e-mail to this specific customer? If so, what configurations must be done? The user ha...
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Hi, we are trying to move away from a process where most of our requests are emailed to us and then someone has to make a card for it in Trello (yes we are using templates). Parts of our organiza...
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以下に関する情報の掲載箇所を教示頂きたくよろしくお願いいたします。 --- ・インシデントの親子関係の関連付け。（親から派生した子インシデントが存在する場合の関連付け） 具体的な設定方法等記載箇所 ・変更要求の入力項目の関連付けは可能か。（変更入力項目を親入力項目から派生した子変更入力項目への関連付け） 例.親:「変更要求」入力項目、子：「テスト」入力項目「リリース」入力項目等） ...
375 views 1 0 Deleted user January 25, 2022 -
Hi Everyone, Is there an estimate of when we'll see the Proforma functionality incorporated into JSM Cloud? I've checked the roadmap and it looks like the time has come and gone unless I'm misreadin...
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Im trying to update an attribute in a insight object with a value from an customfeild I've tried several types to write placeholders. I can't figure it out. I tried with reporter and status and it ...
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I am trying to integrate several alerting systems into Opsgenie and they all have their own priority level and multiple variations of the alerts. To save some space in the alerts and keep management ...
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I am a new administrator and Google is the only one teaching me so I'm hoping someone on her can help. We have both Jira Software and Jira Service Management at our company. I have create...
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I am using Alert API to fetch information about Opsgenie alerts. I am unable to find how to get the link to a given Alert. For example: https://nasdaq-meli.app.opsgenie.com/alert/detail/d50...
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Before, when the Major incident button was showing on top in JSM, clicking it created a major incident and automatically created an alert in OpsGenie. Now, that button is not there anymore, it ...
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Configured Azure SSO Identity Provider, SSO works from PC browser, but when we try to use the IOS/Android App, it tries to open the app in MS Edge? How do you bypass this?
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Hello, I have a need to edit the Customer notification for request created. I want to add the Customer Request Type -- but ONLY the Customer Request Type. I see that the customer notification conte...
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Hi Everybody I need to to create multiple subtasks under a certain epic and am testing with the following Parent id Issue id Issue Type Summary Start date End date Original Est...
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I request the collaboration to know how to link a jira field type Select List (cascading) with a form since it does not work for me.
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Hi everyone, I am trying to get alertmanager to forward alerts to opsgenie. I have had a look at https://prometheus.io/docs/alerting/latest/configuration/#opsgenie-receiver-%3Copsgenie_config%3E - ...
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- opsgenie
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I see that the Marketplace has an add on for Desktop Central. There have been 415 installs and few reviews. If you are using this add on I would like to know how this solution is working for you and ...
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This is a Jira Service Management Forms Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to see...
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When updating comments on existing tickets in some of our projects, the system creates after each modification and unwanted a service ticket to our helpdesk. This happens only when a specific user c...
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Hello Everyone! I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like th...
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My issue page UI is messed up, The CSS seems to collide with everything and it's getting merged. It's working when I switch it to devices under inspect element but it's not a good solution. PFA s...
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I want to group two assignee's quick filters so they show results from each of the selected. Even though they are not working on the same stories or issues. How do I go about doing this?
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Hi Community , Do anyone has an idea how to move in bulk external comments to internal comments in tickets in Jira service Management project ? Thank you in advance . Best Regards , M...
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Good day I am looking for either a free plugin for Jira Server or free/paid plug in for Cloud, as we are migrating at some point in the future to cloud. We are trying to export our time logged in t...
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