Community resources
Community resources
Community resources
Jira Service Management
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Hi, my team is responsible for planning and executing on external test activities for a small company. We frequently encounter changes to the initial scope of the testing, delays in availabilit...
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- jira-service-management
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Hi, Normally the clients send us an email with a problem and if we cannot solve it right away, we create an issue ourselves with a client's email in CC. When an E-Mail is sent to our Jira service m...
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I installed Jira Cloud in microsofts teams but when i click on Start getting Jira Notifications the pop up window open to select the notifications is blank, so i cannot choose the notifictaion ...
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We have an Automation rule in place that assigns a user to an Organization based on their email address, like so: This works without issue for registered users. However, we'd also like...
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When I create a Ticket in a Jira Service Management project using the option 'create on behalf' in simply by clicking Create (blue button) in Jira like mentioned in the documentation (-> Alternati...
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Hello Community, We need a JQL that will give us an export of results, between 05:30 to 05:30 the next day, so it starts 05:30 AM today and ends 05:30 AM tomorrow. How can I write this JQL using th...
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I have the problem, that i cannot create a "classic service project" for our help center. I just have the options create -> "classic project" and "next gen project". How can i create one, what st...
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I would like to combine interdependencies from three different projects (three KANBAN Boards) Current structure is Team 1 - separate JIRA Board Team 2 - separate JIRA Board Team 3 - separate JI...
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Hi! We've stumbled on a problem when we're trying to add a new group through System -> Project Roles and Manage Default Members. I'm using the Viewers group in Project Roles to add a...
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Hello, I'm trying to configure my issue screen to have my custom fields in few columns, but I'm unsuccesful. Example: Here I have 3 custom fields, but let's say that I would like to ha...
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...ame>default</delegator-name> <database-type>mysql</database-type> <jdbc-datasource> <url>jdbc:mysql://localhost:3306/amc_servicedesk_jira?useUnicode=true&c...
- Question
- jira-service-management
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Hello Atlassian Community :) Unfortunately we are unable to raise a request with the Atlassian Support (just receive the error message: "Something went wrong, please try submitting your request agai...
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Hi there. Iam a new Jira user/admin. I creat a service desk Project using Jira Software. But a can't create a automotation rule. I try create something like: when a new ticket as open, using e-mail f...
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I would like to be able to post a comment that is triggered by an event (in this case change in status). The automation rule I created however seems to be posting a comment as an internal note...
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Good day, If I have JIRA licenses for 100 agents, it means that I have availability to include 100 people with the role of Administrator, Service Desk Team, correct? Clients who access the portal t...
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Every now and then I noticed the emails are not consistently being converted to tickets? Has anyone experienced the same issue?
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I have a service desk agent who has a valid JSM license, and is correctly added to all correct groups to access our JSM support project. Only for him, some of the queues are showing 0 tickets, while ...
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Is it possible to add line breaks to the description field using the Alert API? I've tried using /n and </br> but those don't seem to work. Thanks, Bill
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We have an automation that works in response to another automation and it has worked for a long time, recently it stopped matching conditions or works very sporadically. The setup is as follows. 1....
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...nd then tried to configure the URL on my side in Jira Service Management as well in the application link. It does ask for Consumer key, Consumer name and Public key of the Client Jira Software, which I...
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I have a situation when I have a project and some linked issues (epics, task, etc.), and a couple of these linked issues have a status done but not each. And now I need to make some Post function wh...
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How can I use the user profile field "Organization" which is available in the portal in the issue view?
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Hello, best regards In this case, I ask you about a problem with a specific client that the send button does not work for when generating an incident. It was tested with several browsers in fact th...
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We've set up a new Jira Service Management instance, when users are registering to use the portal to raise requests they are being emailed a registration link that is invalid. Does anyone know how i ...
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Hello! I am an administrator of a team managed Jira Service Desk project. At some point the workflow stopped working in the project, and I can't seem to find the reason why. It used to automaticall...
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