Community resources
Community resources
Community resources
Jira Service Management
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I have a list of organizations in my project, all containing users (a user is in just one organization). I would like to set the Organization field after the reporter's organization, but haven't fou...
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Need to show the customized field next to each task.
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Hi Our JIRA Dashboard has suddenly stopped receiving requests raised by our customers through email. What should we do?
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Hi, I'm a first timer trying to set up Jira for support tickets. We have a seperate Jira Service project for this customer. The customer ALWAYS reports issues via phone, which means the service desk...
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Hi I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the t...
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Hello Do you have an option on Jira's email settings to "preserve email headers" or set "Reply-to" headers? thank you.
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{"errorMessages":["Something went wrong. Contact administrator"],"errors":{}}
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Hi all, is it possible to add an approver to a request afterwards? Some of our users request access to sites or mailboxes, which have to be approved first, or they use the correct form with t...
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Is it possible to migrate a project created from the ITSM template from one cloud site to another cloud site (also, in the different organizations)? I have been researching, so far know that the&n...
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Is it possible to migrate a project created from the ITSM template from one cloud site to another cloud site (also, in the different organizations)? I have been researching, so far know that the&n...
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Hi, Is there any way to export Epics, Features, User stories, sub tasks and Sprints, created in Target Process(TP3) to Jira? Any suggestions ? Thanks.
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Hi, Is there a way to send a reply to a client who emails in a ticket request, but their email isn't in their Organisation list? At the moment if their email isn't in the list the message just gets ...
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Is there a way to mimic a CloudWatch SNS notification when creating an alert so that it will be picked up by the CloudWatch API integration instead of the Default API? I've tried posting SNSEvent ...
- Question
- aws
- cloud
- cloudwatch
- opsgenie
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Pleeeese, i Need help to configurate my Jira service desk
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Hi, I've noticed that, as an agent, when responding to a ticket with the 'respond to customer' flow, the default input is always 'assignee'. This is frustrating - at this point the ticket is almost ...
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I am hoping I am missing something obvious here, but I created an automation that uses branching to perform actions on the newly created issue. So I used the branch 'For most recently created is...
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Is there any way to add information to the aproval screen in the portal for the approver? I'm thinking insight customfeilds or jira feild. /M
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Assignee can be selected in create incident pop window to create the new ticket, We have tried all 20 options, some admins some agents. This replicates with every person on project including as...
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Can I have two email addresses associated with one jira service desk project?
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I see an approvals option in our project workflow but when I make a copy of the workflow, to change things around, that option is not there. How do I add that to the copied workflow?
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I configured the owner team in services but would like to create a hierarchy. For example, I created a Network Service for the Network Team. The Network team owner is the Network Service. &nbs...
- Question
- opsgenie
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Dear Jira Service Desk users, administrators, experts, ..., As a newbee, I have a structural question regarding the way we should use the concept of Project in Jira Service Desk. The problem we are...
- Question
- jira-service-management
- project
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I'm trying to create request via Service Desk API. But i can't add request participant. This is part of my code: Set<String> requestParticipants = ... // set of jira usernames static C...
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Hi, we have three portals on our service desk. xxx.atlassian.net/servicedesk/customer/portal/1 xxx.atlassian.net/servicedesk/customer/portal/2 xxx.atlassian.net/servicedesk/customer/portal/3 Port...
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I am trying to use Oauth 2.0 but I have not had any results, I would like you to show me how to do it, previously I had made the integration using oath1.0 but since it will be deprecated very soon I...
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| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |