Community resources
Community resources
Community resources
Jira Service Management
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I am looking to add a live chat solution to our Service Management Cloud setup. This is for a small team of tech support agents. The main requirements are widget for embedding into Homepa...
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Hi All, I copied a notification scheme that was successfully sending emails on creation of new requests, but with the new scheme assigned to the service board, no emails indicating a "new request wa...
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We recently transitioned our asset management to Insight. We are a company with 1000's of stores and we are trying to find out how to best set-up our phone systems (PBX) in our CMDB. Ther...
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Using Script runner Behaviours we can hide the 'Comment' field. In Service Management, this is made up of: Respond To Customer Internal Comment For one of our transitions, we need to ensure tha...
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How to give permission for all for raise this request on behalf of field?
- Question
- jira-service-desk
- jira-service-management
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Hi, I am trying to update a field of an object. The attribute is object type and has multiple values. This is what I have tried, it gives me this error and I don't know how to fix it def objectType...
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Hi Community! Today I wanted to install ProForma on a JSM Cloud instance. I know Thinktilt has been acquired by Atlassian and I noticed the "Please note: the cloud version of this app will be dis...
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Hi, I want to have a URL that creates a service desk request with where my Insight object is already filled in. Is this possible? If you take a look at this Atlassian ticket JSDCLOUD-4049&nbs...
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1.we have support system which will trigger auto ticket if server have issues, 2.we would like to prevent ticket creation using summary. 3.we have to prevent ticket creation, if ticket is already t...
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Hi guys! Is there any way to create a subject group in the customer portal that when clicking takes me to a page I created in confluence?
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Hi there, I have a strange case: I have two projects, project A and project B. Project A has linked issues from project B. When a fix version is added to project A, I want them to be updat...
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Sometimes, in the issue view the SLA timers are not visible, Is there a way to see in a log file what happens? In the detail view I see two times the waiting for customer timer?
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We are a retail company contains branches and head office. We think about using Jira as a ticketing system between the branches and the head office also between head office departments and each other...
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Hi all, I need some help with an automation. example: triggered by: issue created If issuefield HELLO is HELLOOOO Then Create subtask called: CIAO with following fields, withi...
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Hi Atlassian, I have a project which is used for a client. They use the help center to create ticket and to grant them access I have added them as customers in the project. This is done...
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Hi, Please advise me, any possibility to configure this customer portal "Help Center Banner" Project (Client) workspace wise. Because all the clients requested to change the background bann...
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Hi, I have created project (say 001) and added the users under "Service Desk Team". The user see this project on the Navigation Bar under "Projects" and can work on this project. The "Browse Project...
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Does the JSM have features like: 1. Integration with Telegram and IP telephony? How? 2. Categorization of requests
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Does the JSM have features like: 1. Integration with Telegram and IP telephony? How? 2. Categorization of requests
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We have a requirement to integrate ServiceNow and JIRA. Summary of the requirement - The ticket will be created in Service Now and the ticket has to flow to JIRA through JIRA REST API. The Tick...
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Our JSD portal is used by customers of varying tiers and we'd like to be able to optimize getting requests categorized into a faster tier vs a slower tier. I have a tier field but am unsure how to b...
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I've tried the current /jira shortcut for slack and it's not a good fit for creating JSD tickets since it doesn't make use of request forms. Is there a better way? We have a number of shared slack ...
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Jira Server JIRA v7.4.3 certificate replacement, how can I do it? Please help.
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Has anyone had any success on integrating Jiri service manager with Business Central? What I am hoping to do is that when time tracking is used in a Jira ticket, it will post to a corresponding cont...
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Hi All I need to understand how I can set up a service desk customer who can raise tickets for multiple sites. I need to be able to reference in service desk how we can ask them to select a si...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |