Community resources
Community resources
Community resources
Jira Service Management
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Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
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Hi, Our support team has some dedicated actions to perform for customers. These actions are only done by support and the customer do not need to be aware of them. I was wondering if it's possible t...
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Hello, We have 1 Jira Service Management Desk (cloud), were all the requests for all the projects are handled. How can I give unlicensed users access to view the requests that only concerns their p...
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Hi Team custom fields only Mandatory during the Jira software create screen but not in service desk create screen is that Possible ? Regards, Sudharsan.G
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Hey, at my work they want me to create an automation rule which creates a new ticket whenever certain licenses are about to expire. Since I'm totally new to this topic, I thought maybe some of y'all ...
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I created the Object Schema and I am the Object Schema Manager, but still there is no Automation Tab where I can create new rules? Am i missing something?
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Hi We are using the Canned Response plugin for Microsoft Edge. At the moment it is not working as we only get a circle, as if it is loading. It works if using Google Chrome. I've tried re-insta...
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Why are there two apps? For Alerts and for Incidents? They can both be installed and use the same user. Confusing.
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I got the following reason from Activity log for disabled notifications of some email addresses. [Channel 1] Dropped previously bounced, unsubscribed, or complained. Not delivering to previously b...
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- opsgenie
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There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everyth...
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Hi, When adding multiple attachments to Widget, it removed the old attachment and only keep one attachment which is the latest one. how can i add multiple attaments to Widget. Is ...
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Hello everyone, I have a project, and this is connected to a Microsoft E-Mail for E-Mail Requests. We have now noticed that there are sometimes e-mails that do not generate a ticket. There are no ...
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I have a board with 5 lists in it. I have automated creation of cards, movement of cards from 1 list to another, created buttons etc. I would like to enable movement of cards only when items in a c...
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I was really hopeful with ProForma helping me create design presentable "forms" and then I learned it is no longer for JSM Cloud so now I am back to learning how to create forms and views for custome...
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Hi all, currently I have an issue opening and managing my Service Management projects in cloud. I´ve created several template queues as SM type, but when I open the projects settings, a few ...
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I have an Insight custom field on a Service Management request type, and after a workflow transition I want to change a value of an attribute of the object. I´m using then the "Set the value of an o...
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Hi , We use a app called "Email This Issue" in our service management.When an agent reply to a customer in the issue Activity->Comments section, in the activity section under email tab we can see...
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I need to pull all of our incident tickets, but I need to exclude the Opsgenie ones. I need to somehow exclude the Opsgenie reporter and include the rest. Seems like it should be easy, but I am not f...
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I have a form/page that I created in Confluence that I need employees to fill out and attach to a request within JSM. Is that possible? It doesn't look like it, but thought I would ask. The only work...
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I was playing with some settings earlier (I'm a very elementary Jira user). I'm not sure how I managed to do this, but on sub-task creation a duplicate screen of the regular issue creation screen is ...
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Our company uses JSM for internal purposes. We would also like to offer service through JSM for external clients. How do I make a project viewable or not viewable based on who is viewing our portal? ...
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Hi, I´m working in elasticsearch with the jira connector but I can´t see how add customfields when a issue is created. Thanks
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Hello, We have a data center without a backup generator that relies on a UPS for about 3 hrs. We have alerts that send to Opsgenie when the data center moves to UPS power from city power. &...
1,553 views 1 1 Deleted user December 17, 2021- Question
- opsgenie
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I am trying to understand the configurations and purpose/usage of Applications/Services between JIRA SM and Opsgenie. We do not have Premier service so we do not have a CMDB so to speak. I und...
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