Community resources
Community resources
Community resources
Jira Service Management
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Hi Everyone, I would like to inform that we have enhanced the "Send web request" action component in A4J (automation) to allow users to select the standard Jira format for the issue data. Now, the ...
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The following Atlassian Page (Manage Jira Service Management customer accounts | Atlassian Support) depicts the option to enable knowledge base viewing access to portal-only customers as reflected in...
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Hi dear all and dear community admins, I have created a rule in Jira automation. I have two different custom fields Customers(select list(single choice)) and Customers Market Area (select list(...
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Background: The project setting has the "Customer notification" turned off and "Notifications" turned on. An issue is shared with two organizations (The users are having service desk ...
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Hi team, We often create new Service Request types, but since we have a massive amount of custom fields, we find ourselves removing all those non-needed fields one by one, with drag and drop. (we ar...
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Current date format is M/d/yyyy in the proforma form. e.g. 7 March 2022 translates to (3/7/2022) Can this be changed to dd MMM yyyy or configured in any other way? (e.g. 7 March 2022 translates to 0...
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OpsGenie API for Alerts contain a isSeen: bool field for each alert. https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ What does this field exactly mean and how is it s...
- Question
- opsgenie
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Hey All, We've been using Autotask for some time but only the service desk and timesheeting elements. We are looking to migrate timesheets to Xero/Workflow Max but also the Service desk ...
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Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...
- Article
- halp
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HI Team, We have attachment for Insight objects and that objects are shown in jira issues. for now we want Include attachment to the same insight custom field. Is that possible?
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Hi, I am new to Jira and taking small steps towards learning about it. I did a bulk migration of around 150 tickets from an existing Jira Service Management Project to a new one. Now, I want ...
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We have an ERP for internal purpose. We would like to ingrate it with Jira. Please let us know the possibility
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We have Jira Service Management Portal, which is used by external and internal customers (who are part of our company - same domain). Is there a way to track internal customers, I mean creating an in...
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Hi Everyone, In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templ...
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I'm trying to see how on my service desk login screen, how I can add a note, that if you cannot login, to contact the JIRA administrators, where it will bring up a screen for them to submit an email ...
- Question
- jira-service-desk
- jira-service-management
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Hello - I'm having trouble figuring out how to setup 2 new fields that are linked on a ticket. One is a Status and would be the Sub status that would be linked to the status. For example: If y...
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Hi, all I have three different custom fields: Customers(select list), Customers Market Area Mapping (Select List (cascading)), Market Area(select list). I need to make an automat...
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Looking for the latest product news for all things Operations and Incident Management from Atlassian? At Team '24 we announced a streamlined incident UI is now available in Jira Service Management Cl...
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How do I configure for multi-company or multi-locations assets management?
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if someone from @company1 emails support, I would like it to automatically assign to an organization company1
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When a ticket is raised either manually or as part of an email request, the organisation is not included even though the customers have been added to specific organization's
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I have removed the ITSM Sample project from our JIRA SM Cloud instance by trashing the project. However, in the Reporter field of issues of 2 other service project, the reporters of the ITSM Sample p...
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Hi All, I'm using insight to store contracts for my procurement team. I've made an automation that checks the 'review ticket creation date' stored in insight, and if it's today, create a review tic...
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Hi all, we have Team A, who's service A is always affected by incidents which occur on service B. Sometimes they have to be involved as they are part of the resolution process, sometimes they only n...
- Question
- opsgenie
- service
- subscription
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Hello Team, Is it possible to create a rule that deletes an existing form in a ticket when the value of a field changes (for example the status changes value); Thanks for help
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