Community resources
Community resources
Community resources
Jira Service Management
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Hello, Backstory... We have a Service Account (JIRA-BOT) which automatically runs some automated checks on specific Jira ServiceDesk issues. Sometimes the service account is not able to resolve th...
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Hi! I am trying to formulate a way for when a user Completes a Jira Form after an issue, an automation is triggered. I have not thought of a way to this currently, would it be better throu...
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I have several customers with multiple users each. for most of my customer I have an automation to assign the ticket based on the customer organization. this automation imply that I have to define th...
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Hi Support, I am trying to link an issue created in a Software Project to a Service Desk issue but the issue linked is not visible in the ticket but only in the history. Step to replicate 1. Retri...
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Hello everyone, I tried to find some information about it here but I could not, please if we already some information about my question send me the link and I can take a look :) The situation is: ...
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Can you prevent a user from updating a ticket once it is a Completed or Done Status? We have people sending emails to update tickets after they have been closed.
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I have many Knowledge base articles in my company CERB forms(workspace). I want to transport all this articles to confluence for FAQs in service management. What are the different ways to do that?
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Hi, I am currently on the mission to migrate from Server to Cloud. (Jira Software and Service Management) I've done some test migrations and ran into 2 errors. The resolution is available in the tar...
866 views 2 0 Deleted user March 8, 2022 -
Hello, So the problem is, we have configured custom field, whose default value is "None" Somehow when issue is created via email or customer create it via customer portal it sets value to I: ...
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I try to reach out to Atlassian community with ticket number:https://community.atlassian.com/t5/Jira-Service-Management/Service-desk-customer-not-receiving-e-mails/qaq-p/1945163) but without an...
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I am working to customize a jira service management project. I would like to reduce number of possible assignees based on user group picker. Let me explain better. When I use a custom field that I ha...
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We have a read-only (for the issue UI) customfield that's added and changed by an app. The following automation trigger never fires. The value of the 'Customer Sentiment' field is chan...
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hi in our confluence space a table content is not seen normally. only when we try to edit that page it shows content of the table
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How are you, How can I perform Insight schema backups, I don't see the option.
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Setting a custom violation description in NewRelic does not seem to be accessible in the OpsGenie NewRelic New integration parsed variables. Is there a way to access this field from the pa...
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Hoping you can point me in the right direction of how to do a new build in Opsgenie. We have a small global workforce supporting about 6 different stacks. I want to do a follow-the-sun schedule with ...
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- opsgenie
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I'm just starting with JSM to see if we can manage our external customer support ticketing. We're not using a portal or web based approach so tickets will be created via Halp coming in from ema...
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Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
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We have a service that sends out an email at different stages of a large batching process. Certain areas are more critical compared to others and we have checkpoints built-in. The scenario goes as f...
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- opsgenie
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Attempting to get the User from an Insight Attribute Field, so that the script can assign an issue to a user. So far I am getting the value of: [1010422(JIRAUSER17910)] I need to assign the is...
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A customer sent an email to one of our JSD projects email channel and the email was actually attached (appended) to another issue but the email or subject did not contain the issue number anywhere an...
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Hey everyone we recently switched to Insights for our asset tracking with our ITSM project in Jira. We had tested in in a sandbox and everything worked as expected. A former employee created the sand...
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Hi Community! I'm curious about your incidment management workflows in OpsGenie and Jira (Service Management). Personally I have the impression that the intgegration between both could be much bett...
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- cloud
- jira-service-management
- opsgenie
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Is there any guideline or Atlassian ITSM best practice , which suggests number of JSM Agents based on volume of tickets or number of active Customers in a Jira Service Management instance?
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Hello I want to show user about the courses and his status of courses as soon as he logs in to review his complaint. How do I connect this front end to each user detail who has registered on ...
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| July 29, 2025 5:22 PM PDT | ||
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