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Jira Service Management
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Hi all, I need to access the old Mindville Insight REST API to retrieve data needed for migration to JSM insight. I have the API document which is at Insight REST API | Atlassian Support |...
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Hello. I am trying to get a list of alerts for the previous calendar month with specific tags via an API request . I don't find anything about this in the documentation. could you please prov...
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Context : We have a customer with its email added to two different organizations, for sake of e.g. we call them OrgA and Org B What we did, is to remove the email from OrgB, because we do n...
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Our project managed by document now we need to use Jira.How can we migrate previous process to Jira?
Our project is now managed fully by document like excel and now we need to use Jira, How can we migrate quickly all our previous planning, development and testing process to Jira with Date. Thanks i...
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I am setting up Notification scheme for a new project. They have requested the marketing team receive a notification when a new issue is created. I have copied the default Notification scheme and ap...
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Hi, So recently my requests sent to https://api.opsgenie.com/v2/alerts/requests/ are returning 404 errors. If I don't include the authorization header I get could not authenticate, requests I ...
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I've been testing the jsm cloud insight discovery and reporting capabilities in anticipation of introducing insight to a group of ~22,000 users across more than 35 technical divisions. So far I...
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I´ve received reports from customers already enrolled in the project as service desk customers, that when they are sending email requests and CCd other people, this people is not being added as parti...
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...f (value == "Asignación de Notebooks de stock") { return true; } return false; I tested it using the JMWE groovy console and it works perfectly there, but when executed through the w...
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I am using the new Form feature Atlassian integrates into JSM Cloud from Proforma form. I encountered a problem: the fields in the form appears twice in a Request Type on custom portal. E...
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I have created a (ProForma) form in JSM and linked it to a request type. Users are now able to fill out the form and a service request is made. Once the request is made through JSM I would l...
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Buenas tardes; alguien sabe si es posible la importación de usuarios mediante archivo csv?
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Hello, My company has recently implemented TAWK.TO live chat to communicate with external clients through our web. Tawk.to has also internal ticketing system which our management wants or inte...
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I've got a basic project setup. What I want to do is set the following: - Customer emails in - Responds with a thanks email - Can transition between the other statuses but no email to custo...
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The Incorrect Reporter is being used when posting through Automation. I have included two examples and have a handful more of these. I have also verified that the Actor and Reporter are set to ...
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Hello, I want to enable the "parent link" for linking the EPICS to initiatives, but the the parent link is "locked". For my understanding I need to change the Configuration scheme in or...
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Hi, We would like to know that what is the maximum number of people we can share with? Can we enter 30 email addresses at once? Thanks.
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怎么可以去掉
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- jira-service-management
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Hi team, On our current Data Center platform, the users are managed via Crowd. Is there a way to list the user groups on a dashboard? My stakeholders would like to see the users listed in each group...
396 views 1 0 Deleted user December 29, 2021 -
Please clear the configuration by navigating to project setting --> OSLC connect --> global configuration --> check which configuration is showing the prod link --> for the wrong connecti...
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Hello Team, Below is the screenshot of Opsgenie integration, when ever an alert is created an auto generated incident will be created both in Opsgenie and Jira. I want below highlighted (...
- Question
- jira-service-desk
- jira-service-management
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We know re-using schemes saves time, but there's a trap I occasionally fall into. It happens so infrequently but when it does, the amount of effort to revert it can be huge. Here's an article in case...
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A customer who was previously already added to the organization and able to open tickets/comment/etc was randomly taken off and I can no longer add her email back. It says unsuccessfully added when t...
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We have built requests that require (1) approval from 3 different approval groups. We have created a queue for each group to show what requests still need to be approved. However, once on...
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I want to send a notification/alert to respective approvers in two different scenarios: a) notification/alert to the approver indicating that the request created is going to expire after 2 d...
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