Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I added a custom mail called "support@<company>.com" However customers receive notifications from the mail "jira@<jirawebsite.atlassian.net>". Is it possible to chan...
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In the past, tickets in JSM were automatically routed to the one managing the component. It seems like the automatic routing based on components doesn't work anymorew since 1 or 2 weeks. Anyone an id...
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Starting this week (16 March 2022) we are rolling out an exciting new feature that will help welcome Internal Customers in your help centre. Just to recap for those at the back 😜, there are two ty...
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Hi Guys, I have a JSM request form with a custom field called Request Type & has multiple options, if the users select a specific option, a help text appears for field Request Type to redirect u...
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Having a issue where users are creating issues on website by clicking the "Create" button , rather than creating issue through portal. This is causing issues because users are selecting Issue ...
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Hi guys, We have multiple projects that are monitored by Monit, and when something goes wrong, Monit sends an API call to Opsgenie and we get alerted on Slack. Each project has a separate sl...
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I have a team that i would like to have added as an assignee to an issue or wrk order. Is this possible? Is there a way to have that team only see Issues that they are assigned to not everyones?
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Hi Guys, We have a request type called Suggestion & we would like users to be able to submit it as an anonymous users, is there a way to do it somehow ? If yes, please help with the inform...
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Hello, We would like to enable some of our non-agent users (jira-software-users for example) to execute certain transitions on issues that are in a service desk project. Is there any way to accompl...
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Hello, I have created a Mail Handler for a specific service project and configured it such: Bulk: accept CC Assignee: true CC Watchers: true Create Users: true Notify U...
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Hi, I've configured a particular ticket type to use the group picker via the workflow but I was wondering if there was any way to enable a list of the remaining approvers to show on the ticket. ...
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We often implement Jira Service Management (JSM) as a service desk solution to most of our customers and we clearly see from year to year the work of their dev and support teams is becoming more and ...
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Good afternoon colleagues, consultation, with the migration from Insight Cloud to Insight in JSM, ¿will the data in custom fields that are extracted from Insight Cloud be lost? ¿The old tickets that ...
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Send alert notification during business hours even if the alert came in during non-business hours I have an email integration. Example: In my application, let's say t...
- Question
- opsgenie
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After reading the documentation, I still need some clarification. We're using JIRA Service Management Cloud for internal IT requests and incidents. The "Customers" that are setup are inte...
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I've created a Form using the new option and cannot get my jira instance to see the form. I am not quite sure where/what I am missing.
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, The technical contact for our product licence is no longer in our company so how can we update the primary Technical Contact to someone else within the same compagny? Thank you
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Hi, we are planning to upgrade to JIRA SM premium to use Insight, and I know I could atart the 30 day trial to test it myself, but maybe the community is quicker than me: Is it possible to link obj...
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Hello, I need to create a report in Jira Service Management, but in the standard charts the respondent and services affected fields do not appear. Is there something to make appear?
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If we need to use Google Mail Groups in Jira Service Management would "Google To Jira" plug-in help; pls. suggest
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Hi, I've configured my Jira Service Management project and wonder if there a way to export the configuration of the project to another environment/account? I don't need to export data such as ticket...
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i have a request type i created this request type is for opened requests I want to create 3 automatic subtasks i will assign one of this subtask to a user additionally for the same request type ...
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In Resolve permission scheme errors in Jira Service Management it is stated that we can dismiss the warning in case we do not want to use the default permission scheme which is correct. But...
1,784 views 3 0 Deleted user March 16, 2022 -
Why is there a limit to the email notifications to customers when using free account in contradiction to the representation in the website? Isn't this misleading? Also, does anyone know what is the ...
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Hi, we migratet our data from the Insight Standalone App to Insight in Jira Service Management. My Question is: We have Jira issues in different projects where Assets from Insight are linked....
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| June 18, 2025 4:57 PM PDT |