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Jira Service Management
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We have a setup where some issues submitted to a helpdesk create children issues in other helpdesks. Those children are sometimes linked to each other depending on cust req type. This post function i...
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Is there any way we get customizable alert notification on slack. For instance, if there is alert and 4hrs are passed for that, then through integration we get a message on slack channel #abcde ta...
- Question
- opsgenie
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Our team initiates Jira tickets on a routine (i.e. on the 2nd and 21st a ticket is created for 1 item, and on the 7th a ticket is created for another item, as well as the 11th and 25th of every month...
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I would like to request a feature to allow us to reorder the saved searches in the Alerts Menu.
- Question
- improvement
- opsgenie
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My use case is the following: 1. A customer accesses a Jira Service Management portal and creates a ticket -- a new laptop purchased. 2. An Automation for Jira action then creates a new "Laptop" ob...
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Hi, I had been tweaking the JIRA - Slack integration but I gave up on some of the fields that it can only support in the meantime. I want to go back to just plain summary, description and maybe 1 c...
2,893 views 5 0 Deleted user January 11, 2022 -
So where I am working someoene has created a software project. Within this project there are issues. To the right hand side of any issue are pre configured Fields. Example Assignee Team Name Rep...
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Hi there! I'm looking for some help/guidance on which product to make use of: Opsgenie or Jira Service Desk. We need a system that will allocate tickets once a customer sends through a feedba...
- Question
- opsgenie
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So I am simply just trying to sign out of this community website...when I click on my name in the top right hand corner and select log out. The page goes into a loop and then logs back in? Ve...
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Hi, I've set up a IT Service Project in JIRA and I wonder if it's possible to automatically create a task there every time someone sends an email to an address associated with the project, for exampl...
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Hi community This is my very first Atlassian Forum post :). I come from the ServiceNow world and I have recently started a new position as internal chief consultant in an organization using ...
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Goodmorning all, We were having an old project with an old project type of JIRA running, so we set up a new JIRA service desk for our customer. We've decided to bulk migrate all tickets of the old p...
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Hi Community Members!! Here's a quick overview of how the knowledge base works when we integrate JSM with Confluence Basically, you need to have a Confluence subscription in order to have native ...
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Do you know how your employees feel about their tools? What do IT professionals expect from their workplace? How can you make them feel excited every day about their job? What can you do to increas...
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Hi, I have an issue, I have many mails coming in my JSM and i would like to take the 5th line of these mail to put the text in another field. I know that there is smart values like su...
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Hello, On Jira Service Management Server, I'm trying to find a way to move a Request from "In progress" to "Pending" via REST API. I've been using the calls described in https://docs.atlassian....
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Hello, does anyone know about new feature in SLAs? From today we see different format of our SLAs. Usually we were able to see only time (number). Now SLAs are displayed as a date. Best regar...
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Hello All, I need to send the create issue notification email to a customer ( the customer is not the reporter). I have tried adding the customer i the notification scheme as a single user or single...
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Hello Jira I have a problem for a Customer Portal I'm creating. some time ago i have set up customer portal, filter by status can still be selected from customer account, but now my customer can't ...
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jira issue updater插件适用于jira cloud吗 我尝试了一下，但是构建的时候报401，我的jira账号和密码是正确的，不知道哪里配置错了，还说只适用于jira服务器
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"Some fields used by an issue type are not supported for use in the customer portal; if you include these fields on a request type, they will automatically be added to the Hidden fields with pre...
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We are using the widget as part of our help desk but have notices that you can send a request without filling in all the fields on the widget? Is there a way to make them required so we can mak...
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Is there a way to create custom reports in Opsgenie? Or is there a way to export the data to another reporting tool?
- Question
- opsgenie
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Hello! After update Jira Email This Issue plugin in JETI email log and in the email tab in the issues appeared some kind of statuses, like "sent via jira" , "successful". Is it possible to tr...
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can my customer in jira service desk add new users to their organization?
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