Community resources
Community resources
Community resources
Jira Service Management
-
Hi there, I added user Methmal - email is [Removed by moderators] and they are not receiving their activation email. We need help! thanks Pinky
-
To update the value of nfeed when group(multiselect drop down list)changes When i gave that in issue created event listener. Its working. But in issue updated event not working. (Groovy scr...
-
Hi there, I'm currently trying to create an automation rule, that gets triggered via a webhook. The webhook data is then parsed and provides the needed information to create an issue via the cr...
-
In Jira service management, customers are seeing Open tickets when filtering by status (open/closed). The tickets showing do not have a resolution set, so that is not the issue. In fact, when I go be...
-
Hi, I've created a few SLA's off of different calendars, but it doesn't look like Service Desk Manager is capturing the SLA's correctly. The SLA's are determined once the Severity of a tick...
-
Hi, I would like to know why i have to use JQL (advanced search) in order to filter for example by "request type". Is there a way of doing it through basic search? I can do it with custom fi...
-
I want to give users permission to view information of support tickets: - Who requested the ticket? - Who was assigned to resolve the ticket? - When was it resolved? But without paying the Jira...
-
I have this message after the upgrade to the latest Version 8.21.0 However, I cannot install the Service Desk. When I click on "Install" button, I get the following error message: "An unexpected er...
-
I just started using Insight for managing our assets. And I wanted to add an option to assign an employee to the asset. For example, laptop to the employee. How do I do that?
-
We need to clone issues within the same project (same workflow). The clone issue must retain the same original status of the cloned one. We are trying to implement this feature with Automation. Th...
-
How to active the inactive workflows in company managed Jira project. In addition I would like to know where can I find a simulator of data center and videos about how to manage and administrate it?...
-
Hello all Thanks for reading and assisting me already. I am the owner of a support hotline in a company and I created a dashboard for the whole team. On the left side of this dasboard I want to ha...
501 views 5 0 Deleted user January 2, 2022 -
Good night; I hope you have a happy New Year! Please I have problems with our account 4puntocero; because we have to update the card data. We did it last friday even so the payment is not updated; ...
-
Hi everyone, Currently, we want to change plans on our JIRA as the amount of users we have does not justify the level of subscription service we are on. When trying to change the plan, ...
-
Ive setup my 1st jsm. And the default board has a list of issues with a status dropdown for each issue - rather than the classic canban type board of a column for each status and you drag and drop th...
-
Hello guys, I have a user that got added to project to watch over incoming tickets, currently he is getting all notification including when comments gets added on a ticket. User asking to limit noti...
- Question
- jira-service-desk
- jira-service-management
-
please a need a link to download investor pitch deck
-
I've made a successful API call using the integration key to create alert. It is possible to close the alert using the user api key? With this command curl -X POST https://api.opsgenie.com/v2/alert...
- Question
- opsgenie
-
Hello So I have just started using Jira Service Managment. I have created a new Queue called "Unassigned" so that I can view any incidents wherby the Assignee = Unassiged. However if I am ...
-
Is there a possibility of maintaining two separate set of weekends for different years in Jira Service Desk? We have recently had a change in our weekend from Fri-Sat to Sat-Sun from 2022 year onwar...
-
Hello, I'm new to Opsgenie (as included in Jira Service Management Cloud). I need to login into Opsgenie app on Android app. The problem I have is about the login with microsoft account. When I try ...
- Question
- opsgenie
-
I need to set up an automated report on how many tickets a team has completed for the previous 4 quarters and/or twelve months. They should be separated out by quarter or by month.
-
Is it possible to make a jira team private? All the documentation i've looked through has said to click on a "Make private team" option but for the life of me i can't find that button
-
Is there a way to apply an entire thread from slack into a JIRA ITSM ticket? I understand you can create an issue, but our company uses the thread for troubleshooting certain issues and I'd like to b...
-
...on't know how and what type of permissions to give. In the second article cited I read: Request participants Users with this permission can: View requests in the portal. Add public c...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 17 | |
| 10 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |