Incoming Call Routing add Voice Notification

Question

Hello,

We are coming over from PD and I am trying to setup a 1:1 transition.

How our after hours escalation currently works is users leave a voicemail and we have a 30 minute window to respond.

The responders are alerted via their preferred notification options typically a call.

Is there anyway to enable Voice Notifications for Incoming Call Routing Alerts?

Matt Long_m8pyuf · Answer

Hi, I would like the behavior of this reconsidered.  We use IVR and route to a team.  The teams only want a notification when a voicemail is left and would like a voice call from OpsGenie as an option for notification.

Alternately a way to have an Incoming Call Notification also generate a New Alert after some time would probably also solve the issue.

Derrick Faulks · Answer

We are also interested in this feature. It would be very beneficial to us to have this implemented.

Nick Haller · Answer

My colleague just opened the public feature request that can be followed here: https://jira.atlassian.com/browse/OPSGENIE-391

Looks like you already found that through another post: https://community.atlassian.com/t5/Opsgenie-questions/Incoming-Call-Voicemail-notification-how-get-voice-call/qaq-p/1911257?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_reply&utm_content=topic