Jira Service Management

We have Tempo scheduler configured to send out end of week and late reminder email notifications.  Is it possible to CC on the second email the manager of the person who is getting late reminder...

• Question
• jira-service-management
• jira-service-management-server
• schedule
• server
• tempo

Any plan to complete data residency for China region?

• Question
• cloud
• data-residency
• jira-service-management-cloud

Hi! I have an integration with SNS (that receive events from AWS EventBridge), and I would like to open alerts only when there are some member in a Rotation (on-call), it means, out of the working ti...

• Question
• opsgenie

Hello, everyone. I need a bit of help after trying several options myself. My use case a customer sees a couple of transitions (e.g. Approve, Disapprove) when she selects one of the transitions (...

• Question
• jira-service-management
• jira-service-management-cloud

Hello Team,   We are using a cascading field with context to list all respective project parent and child values and we have a requirement to auto-populate the parent of cascading field based ...

• Question
• addon-com.codebarrel.addons.automation
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community,  I have app. 4 teams in OpsGenie and have setup integrations between the individual teams and JSM. My issue is that when 1 JSM ticket triggers alerts via 4 integrations the 4 team...

• Question
• integration
• notification
• opsgenie

¿Qué consulta JQL debo usar para listar los proyectos que no tienen ninguna issue de un tipo en concreto? Por ejemplo, listar todos los proyectos que no tienen ninguna tarea de tipo incidencia.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Is there a possibility to give a user a signature for customer replies like it is possible in Outlook? Regards Tim

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to enrich the Cloudwatch  messages Opsgenie sends to MS Teams? Currently the only information displayed is: Alarm Name: Name Alarm Description: Description Priority: P3 S...

• Question
• cloud
• cloudwatch
• ms-teams
• opsgenie

Hello Community, We are glad to announce the ability to use DMARC to improve security for incoming email requests in Jira Service Management. Domain-based Message Authentication, Reporting, and C...

• Article
• email
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• security

I am looking for ways to automate or streamline employee onboarding and terminations from HR into tickets.   We use ADP  Is anyone successful with this?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone, We are happy to announce a new video tutorial series on Jira Service Management (JSM) and Jira Software synchronization (JS) using Jira Automation. Audience: - Organizations t...

• Article
• automation
• jira-service-management

We are getting ready to launch a support system for self service clients. Currently we are using Jira internally with our teams to report issues, custom requests, etc.   Is there an integratio...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to create a weekly Slack alert that would show the OpsGenie on call schedule for the week?   Thank you!

• Question
• cloud
• opsgenie

Hi everyone! Atlassian University is looking for 15-20 volunteers to test our newest training course, Get started with Jira Service Management, and provide feedback on the experience. The course is...

• Article
• atlassian-university
• cloud
• jira-service-management
• jira-service-management-cloud
• training-and-certification

I am setting up the service desk for my entire service management, I am looking for best practices in  1. How to setup the projects so it's easier for reporting. 2. Part of item# 1, what is th...

• Question
• jira-service-management
• jira-service-management-server
• server

Se requiere evitar todas las notificación al hacer una solicitud de usuarios específicos

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• notification

Hello, What JQL can I use to search for any ticket that was assigned or reassigned during a specific time range?  I really need to search by assigned date. Thanks.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hay agentes que no desean que les lleguen notificaciones. ¿Se les puede excluir de las notificaciones?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• notification

Lo que se pretende es que agentes específicos puedan acceder a los informes

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• report

Hi Team, We have customized fields (Services and Service Category) added to our incident/Service request form. Also under Insight, we have created Object Schema for our project under which we have d...

• Question
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Buenas tardes colegas, algun partner o empresa que preste sus servicios en Idioma Español? Soy nuevo en el uso de Jira Service Management y necesito configurar un nuevo proyecto con sus SLA, Flujo, P...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to manage Opsginie alerts statuses which are in our alert slack group. After I try '/genie connect' I'm getting an authenticate in opsgenie which leads to an error msg :  {...

• Question
• opsgenie
• slack

Hello Community,  Need help please  We are using JSM Cloud and have an automation rule to notify new issues in slack when created in Jira  Rule is working fine and it does notify I...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have 6 Components. We are looking for a report showing request created for each components, in the same report.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud