Can you create a ticket automatically based on when/if an insight field changes?

[Paul Claxon]

We have people records in Insight which is kept up to date via a feed from our people system.  If for example the Expiry field gets updated for a specific user (Meaning they are leaving the business) Can an automation detect this and raise a Request in JSM to disable the users Account in Active Directory etc?

[Jack Brickey]

Hi Paul,

I don't use Insight personally so I haven't been able to test this. However this post would indicate that you can trigger on an Insight field.

Jira-Automation-Support-for-Insight-Fields-When-Value-Changes 

Have you attempted this as yet?