Community resources
Community resources
Community resources
Jira Service Management
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Hi - I am using JSM Cloud and just installed Script Runner. In the documentation they talk about Behaviour tab but on the cloud version I cannot see any behaviour tab, am I missing something...
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Bu chance, has anyone tried to recreate the legacy automation email alerts with automation for Jira? We are using Proforma now, which changes the way we handle some processes, so Automation for Jira ...
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Hi Community, When creating a change directly in the calendar, i always get this message. Even if the change is visible and the request type is change. After some time it disappears an...
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Hi all, Just migrating to the new Jira Insight and am trying to figure out the data import. Ive managed to set up a template and get my mapping setup however ... One of my attributes refer...
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We have integrated our own website with JIRA Service Desk via the API. So when a customer submits a request via our website, we create a SD request via the API using the "onBehalfOf" key to set the c...
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We have got a requirement to create a project in service management for accepting T&C in a company. For this what type of project do we need. What are the features required for this. Whether this...
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Looking at proforma v1.2.0 rest api. The endpoint returns the user's full name, comma separated, instead of the username for user picker field. Please return the username instead because it is unique...
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Can we have an expand/collapse option for proforma? super useful if users are filling in long sections. Not sure where to post product suggestions. Proforma is not available in this list htt...
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Hi All :-) For internal IT, we are using a custom field in the portal to allow our users to request either access, software, or hardware. This is done via a custom field (picker) that has subcategor...
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Hi all, I've set up an Azure integration to handle alerting and I'm looking for a way to automatically close the alert on OpsGenie as soon as the Azure Alert reports that the issue is resolved. ...
- Question
- azure
- integration
- opsgenie
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Hey all, I am trying to automatically set the product and operational categorization via automation using edit issue, however, both are unavailable? How are you currently doing this and...
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I report my require on cbteamsupport. And I will receive a e mail. I enter the button. It redirect to this website everytime????????????????? the email contect: Your te...
- Question
- jira-service-desk
- jira-service-management
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Here is the scenario The issue is submitted and enters the queue Support Team Member A assigns the issue to themself - at the same time - Team Member B also assigns the issue to themself As our ma...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Have you tried the new form builder in Jira Service Management? My name is Pete Preston and I’m a Product Marketing Manager on the Jira Service Management team and the former marketing manager for ...
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Anyone using the new External Import in JSM Insight and are importing user attributes? What should the schema and mapping document look like? The API documentation is not very clear on that part.
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We have our confluence page for our company intranet and in there there are different departments that we have setup. if we go to one of the departments: Legal/Compliance we have a helpful links area...
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At the moment that I am going to close a ticket and I give him a resolution, he opens a box to fill in the information of what was done but I would like to attach evidence, is it possible to add that...
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Good day I need to do an automation with clockify. The condition would be that when a state goes to "in progress" the clockify is activated automatically. How could this condition be realized?
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Hi, our customer wants add label when he edits an issue that is already created. We have the filed "Label" set when issue is creating. But if customer wants add a label additionally than he ca...
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When customer send e mail request with attached images inline with text. Example: sent mail from Outlook It will be visible in our jira service management project like this: Is this confi...
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Always getting message "Specify a valid project ID or key" can i create the issue with free version?
...uth ) print(response.status_code) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": ")))
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good day I need to create an automation rule; When the customer creates a ticket, a first response is generated. You can give me the step by step of how the rule would be created thanks: D
- Question
- jira-service-desk
- jira-service-management
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In the portal page, there is a "Find Help and Service". Can it be setup and link to a KB Q&A? Would be great if customers start typing their questions and all related articles are listed. D...
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Hello! I am using JIRA to manage our organisations technical support tickets. I want to be able to pull off a monthly report of tickets received and from specific clients. As the tickets will be c...
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We have Tempo scheduler configured to send out end of week and late reminder email notifications. Is it possible to CC on the second email the manager of the person who is getting late reminder...
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